{"id":705602,"url":"https://alion.io/job/axiscare-account-manager","title":"Account Manager","company":{"id":669114,"name":"AxisCare","domain":"axiscare.com","url":"https://alion.io/company/axiscare","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":93,"open_postings":11,"ghost_share":0,"stale_share":0.273,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":93000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1306},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-07-21T00:00:00Z","employer_posted_date":"2026-07-21","last_verified_at":"2026-11-08T03:07:08Z","board_verified":true,"closed_at":null,"days_open":110,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":109},"description":"Job Description - Account Manager\nReports To:Senior Director of Account Management\nDepartment: Account Management\nLocation:Remote\nPosition Type:Full-Time\nPosition Summary\nAxisCareis building a new Account Management function, and this Account Manager will join an early Account Management team with the opportunity to help build and shape the role and department. This role owns AxisCare'skey accounts, not just executing contract renewals, but proactively growing net revenue retention (NRR) by identifyingand offering strategic add-ons that increase monthly recurring revenue. The Account Manager will own an initiative to identify white space within strategic customer accounts, uncovering opportunities where the customer could benefit from additional add-on services and/or integrations at the time of renewal, and will engage solutions engineers across the relevant product lines, including RCM, payments, AI, data add-ons, and preferred partnerships, to support execution.\nThe ideal candidate will be able to plan strategically for their book of business as well as manage the detailed actions of account planning and contract negotiation. The Account Manager role will work as a partner with the CSM role. As an Account Manager you will be accountable for Net Revenue Retention and will be accountable for the client activities required to achieve strong NRR such as renewal management, expansion identification, opportunity qualification, scoping, negotiation, and handling off-cycle cancellation and renegotiation requests.\nKey Responsibilities\nOwn the commercial aspects of AxisCare's key accounts end-to-end, including contract renewals, pricing conversations, and strategic expansion \nIdentify and execute opportunities to grow NRR \nOwn opportunity management, become a subject matter expert on add-on opportunities, and coordinate with supporting resources as they become available (i.e. Solution Engineering, business unit SME’s, etc.) to bring those opportunities to closed won. \nProactively manage renewal timelines; communicate renewal terms and pricing updates to customers \nNegotiate contract renewals, pricing increases, and amendments with professionalism and tact while reinforcing product value \nServe as the owner for inbound cancellation and off-cycle renegotiation requests, leading save and retention efforts, coordinating with Customer Success and Finance, and documenting churn reasons and outcomes \nPartner with Sales Management and Legal to review non-standard terms and maintain consistent contract language \nCollaborate with Sales and Customer Success to ensure strong customer health, knowledge transfer, and the identification of expansion opportunities \nProvide contract and account-related reporting and insights to leadership \nIdentify opportunities to improve contract workflows, renewal processes, and documentation accuracy \nUphold compliance with internal controls, approval workflows, and data handling standards \nProvide insight to help refine contract templates and renewal communication processes \nAs an early member of a growing Account Management team, help build and shape the processes, tools, and strategy for the function \nOwn and report on key performance indicators, including: Net revenue retention (NRR) and Gross revenue retention (GRR) \nAdd-on attach rate at renewal \nRenewal rate \nBookings/contract adjustments from renewals \nChurn reasons \n\nWhat We're Looking For (Minimum Qualifications)\nAt least two years of experience in contract renewals\nHighly skilled in the art of negotiation, with the thick skin needed to navigate pricing uplift conversations\nExcellent written and verbal communication skills, with the ability to build rapport and keep customers satisfied while executing a price uplift\nStrong organizational and multitasking abilities, with the ability to manage numerousaccounts and contracts simultaneously\nCollaborative, cross-functional mindset, comfortable working with Finance, Sales, Customer Success, Solutions Engineers, and legal counsel\nAbility to analyze account and contract data to identifyNRR growth opportunities\nExperience with HubSpot preferred, ChurnZeroa plus\nProficiencywith Microsoft Excel\nWorking Conditions\nManual dexterity required to use desktop computer and peripherals.\nUtilization of software and email to perform job functions.\nWill need to conduct camera-on videoconferencing for customer calls. \nCompensationand Benefits\nCompetitive salary and comprehensive benefits package.\nMedical insurance premiums are covered in full for the employee (Medical, Dental and Vision) \n401K with competitive company matching.\nPersonal time off, sick leave, and holidays.\nCompany will provide laptop and other needed computer equipment. \nAbout AxisCare\nAccording to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes. \n\nAxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 7 other countries. 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