{"id":4077463,"url":"https://alion.io/job/axiscare-software-support-specialist-2","title":"Software Support Specialist","company":{"id":669114,"name":"AxisCare","domain":"axiscare.com","url":"https://alion.io/company/axiscare","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":93,"open_postings":11,"ghost_share":0,"stale_share":0.273,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-11T15:56:54Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T15:56:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description - Software Support Specialist\nReports To:Director of Customer Support\nLocation:On-Site (Waco, TX)\nPosition Type:Full-Time\nWe are seeking individuals that are a good fit for our company values. In addition, we are hiring candidates that are:\nPositive and encouraging - believing the best in themselves and others\nDesiring to learn and grow - curious and seeking to \"get a little better every day\"\nResponsible to show up to work consistently\nPersistent/steady in the way they approach their work\nPersistent in fulfilling company/manager expectations\nAble to work collaboratively and independently\nPossessing the intellectual ability and soft skills required to guide clients in the features of the AxisCare software.\nPosition Summary\nThe primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations. Becoming a subject matter expert of the user interface side of the AxisCare software is paramount as this position requires prompt, professional, and accurate software support. This position is not a development position (writing code), traditional IT support (maintenance/repair), or a remote call center where agents have a very scripted troubleshooting process. This position requires our agents to have a high level of cognitive, learning, troubleshooting, and social skills. The Software Support Specialist is responsible for handling client inquiries via phone and occasional video calls, emails, and chats while striving to deepen their understanding of the issues at hand while helping our clients grow in their understanding of the software.\nSoftware Support Specialist Job Duties\nAnswer the next call or email - Receive and analyze client requests and provide a thorough explanation and/or solution to the request via troubleshooting.\nManage your work - Follow up with clients and keep notes through ZenDesk\nReport problems - Communicate user issues, program bugs and feature requests with appropriate managers\nSeek out opportunities to learn and grow - View and utilize the multiple internal learning resources\nHelp others learn and grow - Create help articles and possibly training videos when assigned for new features and updates\nDo what you say you will do - Arrive to work early/on time to work, follow through on promised call-backs and client meetings.\nMinimum Qualifications (Knowledge, Skills and Abilities)\nProfessional demeanor and excellent phone etiquette\nStrong problem identification and resolution skills\nExcellent listening skills\nAbility to work individually and as part of a team\nHigh level of integrity and work ethic\nProficient navigating computer software programs\nProficient in written and verbal communication, with ability to type quickly (40+ WPM preferred)\nAbility to receive honest and candid feedback about work performance\nPreferred Qualifications (Knowledge, Skills and Abilities)\nBachelor's or equivalent experience (Preferred)\nHelp desk experience: (1 year)\nWindows OS experience (1 year)\nCandidates will be asked to complete a brief behavioral and cognitive assessment to help determine job and team fit.\n\nSoftware Support Specialist Working Conditions\nSchedule: Monday - Friday, 8am-5pm\nOn-call as necessary - work that exceeds 40 hours per week is time and a half\nManual dexterity required to use desktop computer and peripherals\nCompensationand Benefits:\nCompetitive salary and comprehensive benefits package.\nMonthly performance incentives based on percentage of individual work completed.\nAnnual performance incentives determined by contribution to reaching team goals. \nOpportunities for professional growth and career development. \nHealth, dental, and vision insurance. \n401(k) plan with company matching. \nCompany will provide laptop and other needed computer equipment. \nAbout AxisCare\nAccording to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.\nAxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.","description_format":"text","description_chars":4869,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Practice Management Software","Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-11-11T15:56:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":59,"reasons":["conf:0","win:early"],"computed_at":"2026-11-11T16:53:45Z"},"pay":null,"html_url":"https://alion.io/job/axiscare-software-support-specialist-2","json_url":"https://alion.io/job/axiscare-software-support-specialist-2.json","meta":{"generated_at":"2026-11-11T16:53:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32052,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669114},"rest":"https://alion.io/mcp/rest/get_company?id=669114"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxiscare-software-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxiscare-software-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxiscare-software-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axiscare-software-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxiscare-software-support-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4077463}},{"tool":"search_jobs","arguments":{"company":"axiscare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4077463},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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