{"id":109161,"url":"https://alion.io/job/axitrust-product-manager","title":"Product Manager","company":{"id":3014,"name":"axiTrust","domain":"axitrust.com","url":"https://alion.io/company/axitrust","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-24T02:54:20Z","employer_posted_date":null,"last_verified_at":"2026-08-24T02:54:20Z","board_verified":false,"closed_at":null,"days_open":53,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":53},"description":"You will be the backbone of axiTrust's financial integrity-owning accounting, compliance, and investor reporting in a high-growth, technology-driven environment. You'll work directly with founders and global investors, implementing best-in-class processes and leveraging automation to drive efficiency and accuracy.\nResponsibilities:\nCustomer Journey Ownership: Design and optimise end-to-end B2B Customer and broker journeys, document collection, KYC, process updates, e-signatures, contract management, ongoing status notifications, and support.\nJourney Mapping & Experience Design: Map customer touch points, reduce friction, and improve clarity, engagement, and customer satisfaction using journey visualisation and segmentation best practices.\nChannel Integration Leadership: Build journeys for new partner channels (brokers, lead-generating platforms), ensuring seamless onboarding and a synchronised experience with core journeys.\nProcess Automation & Communication: Drive automation for onboarding, document handling, notifications, and customer updates using proven SaaS tools and APIs, ensuring transparency and reducing manual\nCross-Functional Collaboration: Work closely with engineering, design, compliance, sales, and customer success to build scalable, compliant, and delightful user experiences.\nContinuous Feedback & UX Iteration: Gather insights from customers and brokers, prioritise pain points, and launch iterative improvements for higher adoption, retention, and NPS.\nRegulatory & Audit Trail Oversight: Ensure B2B customer flows meet compliance, audit, and reporting standards for insurance and lending where applicable.\nRequirements:\nB2B Product Management: 4+ years in B2B fintech, lending, or Insuretech platforms; direct experience in onboarding, process automation, and customer/broker journey design.\nCustomer Experience Focus: Demonstrated ability to map and improve multi-step B2B onboarding and lifecycle journeys; experience with high-volume document handling, e-signature integration, CRM, and customer update automation.\nChannel Partner/Broker Onboarding: Experience optimising journeys for brokers, channel partners, or lead-gen platforms.\nSaaS/Workflow Tools: Hands-on use of workflow automation tools, APIs, and SaaS platforms for onboarding, KYC, document handling, and contract management.\nRegulatory Awareness: Familiarity with insurance, KYC/AML/compliance frameworks; ability to work within regulatory boundaries and ensure audit trail.\nCustomer Communication: Excellent written and verbal skills; capable of distilling technical processes for diverse audiences and driving user-centric improvements.\nPreferred (Not Required): Financial underwriting experience is a plus, but not essential.\nPreferences:\nStrong candidates from B2B Fintech Lending product backgrounds are encouraged.\nWhat This Role Is Not:\nNot a data scientist or AI/ML model builder.\nNot responsible for algorithm or model architecture design.\nNo requirement to code or develop new AI; 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