{"id":497129,"url":"https://alion.io/job/axle-customer-success-engineer-2","title":"Customer Success Engineer","company":{"id":1125,"name":"Axle","domain":"axle.insure","url":"https://alion.io/company/axle","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-10T17:33:23Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-11-03T04:16:04Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":84},"description":"The multi-trillion dollar insurance industry still relies on phone calls, paper forms, and outdated systems that are slow, error-prone, and easy to fake.\nThat's where Axle comes in. We bridge the gap between insurance and other industries through a universal API for insurance data, enabling our clients to make business decisions in seconds instead of hours while allowing consumers to unlock their most underutilized financial asset - insurance.\nAbout the Role\nWe're looking for a Customer Success Engineer to help stand up and mature our customer success function. You'll be the primary point of contact for inbound customer questions, the operational backbone for GTM, and the driver of turning issues into repeatable systems.\nOur customer questions range from technical API implementation details (\"why is this request returning a 401?\") to strategic conversations (\"how should we be using Axle to power this workflow?\"). This role requires someone who is technically fluent enough to debug API issues on their own, operationally sharp enough to manage multi-threaded customer issues, and structured enough to build the tooling and docs that let this function scale beyond one person.\nWhy you should consider joining\nTrusted by leading Fortune 500 banks and top brands like Hertz, Avis, and Sixt - with more joining every month.\n\nGrown revenue 5x this year to 7-figures ARR, with growth continuing to accelerate.\n\nBacked by world-class investors including Google (Gradient Ventures), Y Combinator, and leaders from Plaid and Cox Automotive.\n\nJoin a tight-knit team where everyone drives real impact we have top-tier customer and revenue metrics with half the team size of typical startups.\n\nWork on challenging, unsolved problems at the intersection of complex data structuring, agentic workflows, and financial risk analysis.\n\nWe care deeply about our team and provide great compensation and equity, full benefits, unlimited time-off, and plan an annual team offsite!\n\nWe're a lean team, and our customer base is growing too fast for us to keep up. We're looking for talented team members to join our early team ahead of our next round and execute on an ambitious roadmap.\nWhat You'll Do\nOwn the support inbox. Define triage, build out macros and templates, and share a weekly summary of recurring themes.\n\nHandle technical customer support for Axle interfaces, including our API & MCP. Answer customer questions about authentication, request flows, error responses, and configuration. Work issues to resolution before escalating.\n\nBuild out and maintain the knowledge base. Turn recurring questions into articles and troubleshooting guides. Update Axle's external documentation wherever you see customers repeatedly tripping on the same friction.\n\nRun GTM operational support. Assist the GTM team with core operations such as modifying client provisioning or adjusting invoicing, and close the loop with a clear confirmation and next steps.\n\nBuild lightweight tooling and automate recurring workflows. Use internal tooling or guide Product team to ship automations and create documented runbooks.\n\nAct as the voice of the customer internally. Surface patterns to Product and Solutions teams so we keep improving what customers actually experience.\n\nWhat We're Looking For\nTechnically fluent - You can read API docs, reason about HTTP request/response flows, debug authentication and configuration issues, and explain a 4xx vs 5xx to a customer without escalating to engineering.\n\nOperationally sharp - You can run a workflow cleanly under time pressure, follow checklists tightly, and not drop the ball on the third item in a long thread.\n\nStrong written communicator - You can defuse a frustrated customer, explain a fix clearly, and write internal docs that team members or agents can actually follow.\n\nSystems builder - You instinctively turn the second time you do something into a template, the third time into a runbook, and the fourth time into a tool.\n\nSelf-starter - Joining at the early-stage means you'll need to define the workflow before you optimize it.\n\nComfortable with light tooling work - Retool, internal admin dashboards, SQL, or basic scripting. You don't need to be a software engineer, but you should be able to wire things together.\n\nPrevious experience in support, solutions, customer success, or technical implementation at an API-first or developer-tools company is a strong plus.\n\nFamiliarity with the insurance, fintech, lending, or mobility space is a plus, but not required.\n\nDiversity, Equity, and Inclusion at Axle\nAxle is an equal opportunity workplace-we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.\nAxle is the AI-native clearinghouse for property and casualty insurance. Our infrastructure and AI agents automate complex insurance workflows for third parties including verification, monitoring, and policy updates. Read more about our vision: https://www.axle.insure/blog/announcing-our-17-5m-series-a-led-by-base10\nWe are backed by leading investors including Base10, Y Combinator, and Gradient Ventures (Google's AI fund) and angels from companies like Plaid and Cox Automotive.\nOur team is in-person 4 days a week in our Flatiron/NoMad office in NYC and our West Midtown office in Atlanta.","description_format":"text","description_chars":5570,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","InsurTech"],"lifecycle":[{"event":"open","at":"2026-09-07T06:35:25Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.189,"p_room":0.28,"age_days":83,"expected_fill_days":13,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/axle-customer-success-engineer-2","json_url":"https://alion.io/job/axle-customer-success-engineer-2.json","meta":{"generated_at":"2026-11-03T05:49:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7913,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1125},"rest":"https://alion.io/mcp/rest/get_company?id=1125"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxle-customer-success-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxle-customer-success-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxle-customer-success-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axle-customer-success-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxle-customer-success-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":497129}},{"tool":"search_jobs","arguments":{"company":"axle.insure","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":497129},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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