{"id":4288589,"url":"https://alion.io/job/axle-patient-care-coordinator","title":"Patient Care Coordinator","company":{"id":4416199,"name":"Axle","domain":"axleinfo.com","url":"https://alion.io/company/axleinfo","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bethesda, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":114000,"max":118000,"currency":"USD","period":"year","gross":null,"usd_annual":118000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-13T19:06:04Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T23:18:58Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"(ID: 2026-4020)\nAxle is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations nationally and abroad. With experts in biomedical science, software engineering, and program management, we focus on developing and applying research tools and techniques to empower decision-making and accelerate research discoveries. We work with some of the top research organizations and facilities in the country including multiple institutes at the National Institutes of Health (NIH).\nAxle is seeking a Patient Care Coordinator to join our vibrant team at the National Institutes of Health (NIH) supporting the National Institute of Dental and Craniofacial Research (NIDCR) located in Bethesda, MD.\nBenefits We Offer:\n100% Medical, Dental & Vision Coverage for Employees\nPaid Time Off and Paid Holidays\n401K match up to 5%\nEducational Benefits for Career Growth\nEmployee Referral Bonus\nFlexible Spending Accounts:Healthcare (FSA)\nParking Reimbursement Account (PRK)\nDependent Care Assistant Program (DCAP)\nTransportation Reimbursement Account (TRN)\n\nPosition Information:\nUnder this task order, the contractor will independently provide support services to satisfy the overall operational objectives of the National Institute of Dental and Craniofacial Research. The primary objective is to provide services and deliverables through performance of clinical re-search and patient support services.\nAdditional Qualifications:\nCertifications & Licenses\nCPR Cert\n\nField of Study\nHealth and Medical Administrative Services\n\nSoftware\nElectronic Medical records\n\nSharePoint\n\nPOTS\n\nSkills\nMaintain client communication regarding data management project status and review key project questions with clients, working in a hospital setting\n\nPerform data abstraction and data entry on several different protocols into multiple clinical research databases\n\nDevelop and extract patient clinical data reports for publications and presentations\n\nPrepare, review, and submit clinical data to monitoring agencies\n\nWriting skills, clinical research\n\nDeliverables:\nRun Validation - Weekly\n\nMeet with lab members to present updates - Weekly\n\nStatement of Work Details:\nMaintains relationships with professional and scientific associations and academic institutions to identify emerging trends and developments in clinical research participant recruitment and coordination. - 1\n\nMonitor and identify areas of improvement in the clinic environment, clinical trial conductance in the outpatient setting, for patients, families and staff. - 2\n\nCollaborate with staff to submit protocols to the IRB; monitor protocol compliance. - 3\n\nParticipate in protocol writing and editing for upcoming studies. - 4\n\nPrepare and process all documents required for initiation of employment and clinical activities for new program trainees’ rotation to the program from other NIH institutes and/or outside institutions. - 5\n\nCoordinates the recruitment, scheduling, travel and admission of research study participants.\n\nCoordinate patient schedules with testers, nurses, physicians and clinical research coordinators.\n\nAct as primary point of contact for patients enrolled in the study.\n\nCoordinate the recruitment, scheduling, travel and admission of research study participants with clinical staff.\n\nWork with staff to coordinate new research patient screening appointments, procedures and imaging studies between protocol investigators and the outpatient clinic scheduling personnel.\n\nCoordinate scheduling, travel and lodging of subjects participating in studies. Distributes recruitment materials.\n\nParticipate in community outreach activities in recruitment areas to encourage participation in study.\n\nDistribute patient recruitment and communication materials.\n\nCompile promotional materials for meeting exhibits and presentations, special events and other events.\n\nDistribute fliers, research and place advertisements in suitable media. Acts as a liaison between participants, participant's relatives and staff members and communicates participant's questions, complaints, problems and concerns to appropriate staff members.\n\nTriage questions to appropriate personnel in the team as necessary.\n\nMaintain ongoing relationships with patients, families, caregivers, medical care providers and various individuals on a continuous long-term basis.\n\nRespond to patient emails and phone calls; prioritize patient related issues into urgent, emergent and routine; triage the issues to the appropriate personnel in the team as necessary.\n\nExplains policies and procedures to participants and refers them to appropriate staff.\n\nCommunicate all patient protocols to patients, within the context of eligibility criteria for specific protocol; obtain appropriate consent forms.\n\nServe as point of contact for questions, advice and communications on the process and status of protocols; initiate and respond to correspondence and telephone contacts pertaining to admission of patients.\n\nExplain the purpose of the study to potential participants; assess eligibility to participate; enroll eligible study participants and explain the research procedures; respond to routine questions on study procedures and seek additional information when needed.\n\nConfer with study participants; explain the purpose of the study and obtain informed consent.\n\nRespond to communications with research subjects; direct questions to appropriate team member.\n\nCollates, enters and maintains data collected on participants.\n\nCollect, verify, record and maintain data on clinical activity and/or research.\n\nCollect outside medical documentation, electronically scans and uploads records into the electronic medical record.\n\nCollate and enter data collected on participants.\n\nReview medical records to collect relevant clinical data.\n\nEnsure accurate and complete collection and submission of study data.\n\nMaintain patient files, medical records, and patient family contacts; file medical record notes into patient charts daily.\n\nMaintain clinical data in protocol databases.\n\nCreate reports/spreadsheets for tracking and scheduling of protocol patients.\n\nReview patient and clinical charts; enter patient data into files and automated databases.\n\nEnsure that research data are entered into database.\n\nEnsure consistency in records, data and datasets in accordance with regulatory requirements.\n\nWork with staff on QA/QC of the clinical and research records for patients on study prior to audits.\n\nObtain medical information, imaging disks and pictures from applicants on an ongoing basis; file them with the records.\n\nCoordinates new patient referrals by obtaining pertinent information and forwarding it for review.\n\nProvide lists of potential research volunteers to principal investigators based on database searches against protocol criteria.\n\nRefer prospective volunteers per study guidelines to the appropriate Institute contact person.\n\nReview incoming patient referrals and contact referring physician’s office if referral is incomplete.\n\nObtain outside medical records, radiology studies, biopsy slides and submit to the respective departments at the NIH.\n\nCommunicate with appropriate staff about intake and materials and submission of materials for review.\n\nMay assist in preparing credentialing packages.\n\nPrepare credentialing packets.\n\nVerify all medical staff privileges through database software system when new surgeons and/or new procedures are scheduled.\n\nWork with staff on preparation of credentialing packets for clinical staff.\n\nPerform Quality Assurance reviews on credentialing records.\n\nMonitors workflow and administers and revises processes to maintain and improve operations.\n\nWork with staff to achieve optimum schedule and staff utilization; work with staff in problem solving for overlapping appointments.\n\nReview future scheduled cases to resolve potential conflicts or problems; monitor additional reports to ensure data validity.\n\nTroubleshoot scheduling issues to ensure maximum productivity of staff resources.\n\nParticipate in training other clinical staff on clinical operations.- Participate in quality improvement initiatives and maintenance of SOPs.\n\nMentors and trains staff on patient recruitment and coordination processes and procedures.\n\nAssesses organizational need and develops training programs to improve accuracy and performance of patient coordination processes and procedures.\n\nDevelops training materials, job aids and instructions for use by patient coordinators.\n\nMentors and coaches patient coordinators.\n\nAdvises executives and researchers in the processes of participant recruitment and prepares informational summaries and briefs.\n\nDisclaimer: The above description is meant to illustrate the general nature of work and level of effort being performed by individuals assigned to this position or job description. This is not restricted as a complete list of all skills, responsibilities, duties, and/or assignments required. Individuals may be required to perform duties outside of their position, job description or responsibilities as needed.\nThe diversity of Axle’s employees is a tremendous asset. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment based on age, race, gender, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, and other characteristics protected under state, federal, or local law and to deter those who aid, abet, or induce discrimination or coerce others to discriminate.\nAccessibility: If you need an accommodation as part of the employment process please contact: \nThis role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.\nSalary Range\n$114,000—$118,000 USD","description_format":"text","description_chars":10058,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Bioinformatics","IT Consulting & Digital Transformation","AI for Science","Healthcare & Life Sciences Consulting"],"lifecycle":[{"event":"open","at":"2026-11-13T22:38:19Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:1","stale_co","velocity","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":118000,"is_top_pay":true},"html_url":"https://alion.io/job/axle-patient-care-coordinator","json_url":"https://alion.io/job/axle-patient-care-coordinator.json","meta":{"generated_at":"2026-11-14T23:48:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32011,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416199},"rest":"https://alion.io/mcp/rest/get_company?id=4416199"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxle-patient-care-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxle-patient-care-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxle-patient-care-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axle-patient-care-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxle-patient-care-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4288589}},{"tool":"search_jobs","arguments":{"company":"axleinfo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4288589},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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