{"id":3851319,"url":"https://alion.io/job/axon-enterprise-global-security-operations-center-manager","title":"Senior Manager, Global Security Operations Center","company":{"id":4101,"name":"Axon Enterprise","domain":"axon.com","url":"https://alion.io/company/axon","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":134,"ghost_share":0,"stale_share":0.851,"repost_share":0.007,"time_to_fill_p50_days":48,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Security","role_family":"Security","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scottsdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"WhatsApp","optional":true}],"status":"live","first_seen_at":"2026-11-06T01:19:21Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T22:40:39Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Join Axon and be a Force for Good.\nAt Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.\nLife at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.\nYour Impact\nAxon’s Global Security Operations Center (GSOC) is the central operational hub for protecting our people, facilities, executives, operations, and critical business interests around the world. We are seeking an experienced, forward-thinking Sr. Manager to lead the continued evolution of this capability. You will inherit a capable GSOC with a strong operational foundation and take it forward, defining what the function becomes next across people, technology, process, analytics, and data.\nYou will pair strong real-time operational leadership with a track record of materially advancing a GSOC, command center, emergency operations center, or comparable 24/7 environment. You will work alongside Global Threat Intelligence and in close partnership with Information Security, Executive Protection, and other risk functions to deliver a converged, intelligence-informed security operation.\nWhat You’ll Do\nLocation: Onsite out of our Scottsdale Headquarters \nReports to: Director, Global Security\nSet the Vision\nEstablish and execute a multi-year roadmap for the GSOC across people, technology, process, analytics, and data.\nAssess the current operating model, identify gaps and opportunities, and set clear modernization priorities.\nTranslate enterprise risk, business growth, and emerging threats into scalable GSOC capabilities.\nDefine measurable goals, milestones, and performance indicators that demonstrate operational maturity and business value.\nEvaluate industry best practices and emerging technologies to keep the GSOC modern and highly capable.\nLead the GSOC\nProvide strategic and operational leadership for the 24/7/365 GSOC, ensuring consistent, high-quality monitoring, incident management, communications, escalation, and response.\nMaintain clear standards for shift operations, pass-downs, escalation protocols, documentation, and incident reporting.\nEnsure personnel maintain situational awareness across Axon’s global footprint and deliver timely, actionable information to stakeholders.\nEstablish decision rights and escalation thresholds for routine and critical events, with appropriate leadership coverage across all shifts and time zones.\nDevelop and maintain policies, playbooks, and standard operating procedures.\nTransform Technology and Process\nLead continuous improvement of the operating model, simplifying, automating, and integrating existing capabilities.\nOptimize physical security, mass notification, incident management, communications, access control, video, and related GSOC technologies, and drive integration between them to improve situational awareness and response speed.\nDevelop processes that turn alerts and information into validated, actionable information, escalated to Threat Intelligence for analysis where warranted.\nBuild metrics, dashboards, and reporting that show GSOC performance, risk trends, response effectiveness, and business value.\nApply automation, AI, and analytics where they improve outcomes, keeping technology investments aligned to operational requirements rather than letting technology define the operating model.\nBuild scalable processes that support Axon’s continued domestic and international growth.\nLead Through Incidents and Crisis\nServe as a senior operational leader during significant security incidents, emergencies, and crisis events, ensuring incidents are rapidly identified, validated, escalated, communicated, and managed.\nCoordinate with Global Security leadership and cross-functional partners during major events.\nSupport enterprise crisis management, emergency response, business continuity, executive protection, workplace violence prevention, and travel risk programs.\nDevelop and run exercises, drills, and simulations, and convert lessons learned into measurable improvements.\nIntegrate Intelligence, Cyber, and Risk Functions\nPartner with the Global Threat Intelligence to ensure GSOC alerts and observations feed intelligence analysis, and that finished intelligence drives GSOC posture, prioritization, and response.\nEstablish joint workflows with Information Security (SOC/CSIRT) for incidents that span physical and cyber domains.\nBuild shared escalation criteria, handoff protocols, and a common incident taxonomy across the GSOC in partnership with Threat Intelligence, Information Security, Executive Protection, and Business Continuity.\nIntegrate data and tooling where possible (alert feeds, case management, dashboards) to create a shared operating picture across physical and cyber risk.\nBuild strong partnerships with Legal, People Operations, Facilities, Communications, and business leaders, and with external law enforcement, emergency services, vendors, and industry peers as appropriate.\nBuild and Develop the Team\nLead, coach, and develop GSOC leaders and team members in a 24/7 environment, with clear performance expectations, accountability, and career pathways.\nBuild a culture of professionalism, ownership, teamwork, and exceptional service, so team members understand why their work matters to the business.\nDevelop succession plans and set training standards that prepare the team for routine and critical events.\nAnticipate future skill requirements and evolve recruiting, onboarding, and development accordingly.\nRepresent the GSOC and Global Security professionally with senior executives and external stakeholders.\nWhat You Bring\nSignificant and progressive experience in corporate security, global security operations, emergency operations or a comparable operational environment.\nDemonstrated leadership management of a 24/7/365 GSOC, command center, emergency operations center, or similar mission-critical operation.\nProven record of transforming or materially advancing a GSOC or comparable operation across people, technology, process, and capability, including developing and executing a strategic roadmap.\nStrong knowledge of incident management, crisis response, emergency communications, physical security operations, and security technology, with working knowledge of intelligence and its relationship to operations.\nExperience implementing or integrating security technology platforms to improve operational outcomes.\nAbility to evaluate complex environments, identify capability gaps, set priorities, and execute meaningful change.\nStrong people leadership, with success developing teams and future leaders.\nAbility to develop metrics, analyze trends, and communicate performance and risk to senior leadership.\nExcellent written and verbal communication, including under high pressure; sound judgment and discretion.\nAbility to build cross-functional relationships and influence without relying solely on formal authority.\nBachelor’s degree or equivalent combination of education and relevant professional experience.\nNice to Have\n\nExperience leading the transformation or modernization of a global or enterprise-scale GSOC.\nExperience building converged or cross-domain operating relationships between physical security, intelligence, and cyber/information security teams.\nExperience supporting a rapidly growing global organization.\nExperience with threat monitoring, travel risk, executive protection, crisis management, or business continuity.\nExperience with integrated physical security platforms (video management, access control, mass notification, incident management, communications).\nExperience using analytics, automation, or AI in a security operations environment.\nCertifications such as CPP, PSP, CBCP, CEM, or other relevant security, emergency management, intelligence, or leadership credentials.\nExperience presenting security risks, operational performance, and strategic recommendations to executives.\nBenefits that Benefit You\nCompetitive salary and 401k with employer match\nDiscretionary paid time off\nPaid parental leave for all\nMedical, Dental, Vision plans\nFitness Programs\nEmotional & Mental Wellness support\nLearning & Development programs\nEmployee Resource Groups (ERGs)\nAnd yes, we have snacks in our offices\nBenefits listed herein may vary depending on the nature of your employment and the location where you work.\nDon’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.\nStudies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.\nImportant Notes\nThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.\nSome roles may also require legal eligibility to work in a firearms environment.\nWe collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at  or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.\nAxon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.\nWe are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.\nPhishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. 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