{"id":3175872,"url":"https://alion.io/job/axon-enterprise-professional-services-manager-ii","title":"Professional Services Manager II","company":{"id":4101,"name":"Axon Enterprise","domain":"axon.com","url":"https://alion.io/company/axon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":124,"ghost_share":0,"stale_share":0.879,"repost_share":0.008,"time_to_fill_p50_days":48,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scottsdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":78525,"max":125640,"currency":"USD","period":"year","gross":null,"usd_annual":125640},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"WhatsApp","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-06-12T18:40:53Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T06:42:09Z","board_verified":true,"closed_at":null,"days_open":138,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":138},"description":"Join Axon and be a Force for Good.\nAt Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.\nLife at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.\nYour Impact\nAs a Professional Services Manager - Field Services, you will serve as a customer-facing technical deployment expert responsible for implementing, configuring, validating, troubleshooting, and supporting Axon public safety technology in the field.\nThis is a highly hands-on role that combines technical expertise, field installation, project ownership, troubleshooting, and customer enablement. You will own deployments from pre-installation planning and site readiness through installation, configuration, commissioning, customer training, documentation, and successful handoff.\nAs part of Field Services, you will support multiple Axon technologies based on customer and business needs. Assignments may include Axon Fleet, Vehicle Intelligence / Automated License Plate Recognition (ALPR), Interview Room, and other supported Axon technologies.\nYou do not need to arrive as an expert in every Axon product. We are looking for someone with a strong technical foundation, hands-on field experience, excellent troubleshooting skills, and the ability to learn and support multiple technologies. You will work directly with public safety agencies, agency IT teams, command staff, technical stakeholders, third-party installation partners, and internal Axon teams to deliver a professional and consistent implementation experience.\nWhat You’ll Do\nLocation: Remote, United States\nTravel: 80-100%\nReports to: Manager, Professional Services\nLead Field Deployments\nOwn assigned deployments from initial preparation through successful customer handoff.\nServe as the onsite Axon technical lead and primary deployment point of contact.\nInstall, configure, commission, validate, and support Axon hardware, software, cameras, networking equipment, and connected technologies.\nPerform pre-deployment technical reviews and verify site readiness, infrastructure, networking, power, access, and other prerequisites.\nExecute field commissioning and system validation testing.\nManage multiple deployments, deadlines, and changing priorities while maintaining a high standard of technical execution.\nIdentify potential deployment risks early and work with customers and internal teams to resolve them.\nEnsure installations are complete, professional, documented, and supportable.\nInstall & Configure Technology\nDepending on the assignment, responsibilities may include:\nInstalling and configuring network-connected hardware and software.\nConfiguring IP cameras, Windows-based systems, routers, cellular devices, and supporting infrastructure.\nInstalling, terminating, testing, and troubleshooting low-voltage cabling.\nSupporting vehicle-based technologies involving networking, wireless communications, Cradlepoint routers, and 12V DC systems.\nDeploying fixed-position cameras and associated networking, cellular, power, and communications infrastructure.\nInstalling and configuring Interview Room hardware, cameras, software, and supporting infrastructure.\nValidating third-party and subcontractor installation quality against Axon standards.\nProviding technical direction to third-party installation teams when required.\nTroubleshoot & Solve Complex Problems\nTroubleshoot hardware, software, networking, cellular connectivity, cameras, Windows systems, and system integrations.\nDiagnose connectivity issues involving TCP/IP, LAN, WAN, VPN, VLAN, DHCP, DNS, switching, routing, wireless, and cellular networks.\nUse structured troubleshooting and root-cause analysis to determine whether issues originate within Axon technology, customer infrastructure, third-party systems, installation quality, or environmental conditions.\nTroubleshoot issues independently and determine when escalation is appropriate.\nEscalate product irregularities and complex technical issues to Product Management, Engineering, Technical Support, or other appropriate teams.\nDevelop practical solutions to technical challenges while balancing deployment timelines, customer expectations, Axon standards, and long-term supportability.\nOwn the Customer Experience\nBuild strong working relationships with customer technical and operational stakeholders.\nEngage professionally with Chiefs of Police, Sheriffs, Command Staff, IT Directors, Real Time Crime Center personnel, program managers, administrators, and end users.\nServe as a trusted technical advisor regarding system configuration, infrastructure requirements, hardware placement, networking, and deployment best practices.\nCommunicate technical concepts clearly to both technical and non-technical audiences.\nSet appropriate expectations when customer infrastructure or environmental conditions do not meet documented requirements.\nBalance customer operational needs with Axon technical standards and supported configurations.\nMaintain a professional, customer-focused presence throughout the deployment.\nTrain & Enable Customers\nConduct technical and operational training for customer administrators, technical contacts, and end users.\nTrain customers on the proper use and operation of deployed Axon technologies.\nEnsure customers understand system workflows and how the deployed technology integrates with their environment.\nEnable technical contacts to perform basic administration and self-service troubleshooting.\nAdapt training and technical explanations to the experience level and responsibilities of the audience.\nEnsure customers are prepared to successfully operate the solution after Field Services completes the deployment.\nDocument & Improve\nCreate and maintain accurate site assessments, network diagrams, installation records, system configurations, and deployment reports.\nMaintain accurate internal project status and complete required administrative updates in a timely manner.\nCapture lessons learned and identify opportunities to improve deployment processes.\nCommunicate product irregularities, customer feedback, and enhancement opportunities to appropriate internal teams.\nContribute to Field Services standards, documentation, technical best practices, and repeatable deployment processes.\nProvide feedback that improves deployment quality, customer experience, and operational scalability.\nCollaborate Across Axon\nWork closely with teams including:\nProfessional Services\nCustomer Success\nSales\nSolutions Engineering\nProduct Management\nEngineering\nTechnical Support\nThird-party installation partners\nField Services operates at the intersection of Axon technology and the customer environment. Strong collaboration and communication across these groups will be essential to your success.\nWhat You Bring\nRequired Qualifications\n3+ years of hands-on technical deployment, implementation, field service, professional services, systems integration, or comparable experience.\nStrong knowledge of TCP/IP networking and network troubleshooting.\nExperience deploying and troubleshooting technology in IP-based network environments.\nWorking knowledge of LAN, WAN, VPN, VLAN, DHCP, DNS, switching, routing, wireless, and cellular communications.\nHands-on experience installing, configuring, supporting, or troubleshooting network-connected hardware and software.\nWorking knowledge of Windows operating systems and applications.\nStrong troubleshooting and root-cause-analysis skills across hardware, software, networking, and infrastructure.\nDemonstrated experience working directly with customers in technical environments.\nAbility to independently own technical projects from preparation through completion.\nAbility to read and follow technical documentation, diagrams, installation standards, and defined deployment procedures.\nStrong written and verbal communication skills.\nAbility to explain technical concepts and train both technical and non-technical users.\nStrong organizational skills and attention to detail.\nAbility to manage multiple priorities and adapt to changing field conditions.\nAbility to work independently with minimal supervision while contributing effectively within a larger team.\nAbility and willingness to travel extensively throughout the United States.\nValid driver’s license with an acceptable driving record.\nAbility to stand, bend, climb, stoop, and lift or carry equipment up to 75 pounds, with or without reasonable accommodation.\nPreferred Qualifications\nExperience in one or more of the following is preferred, but candidates are not expected to have experience in every area:\nPublic safety technology\nField-based technology deployments\nAutomated License Plate Recognition (ALPR)\nIP cameras and video systems\nPhysical security systems\nLow-voltage cabling, termination, and testing\nVehicle electronics and 12V DC systems\nCradlepoint routers, NCOS, or NetCloud\nCellular and wireless communications\nWindows server environments\nFixed-position camera infrastructure\nPole-mounted or solar-powered technology\nFleet or emergency vehicle technology\nProject or deployment management\nWorking with law enforcement or other public safety agencies\nRelevant technical certifications such as CompTIA A+, Network+, Security+, CCNA, Cradlepoint certifications, Emergency Vehicle Technician (EVT), ASE Electronics, or equivalent industry certifications are a plus.\nBenefits that Benefit You\nCompetitive salary and 401k with employer match\nDiscretionary paid time off\nPaid parental leave for all\nMedical, Dental, Vision plans\nFitness Programs\nEmotional & Mental Wellness support\nLearning & Development programs\nAnd yes, we have snacks in our offices\nBenefits listed herein may vary depending on the nature of your employment and the location where you work\nAxon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.\nBase Pay Range\n$78,525—$125,640 USD\nDon’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.\nStudies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.\nImportant Notes\nThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.\nSome roles may also require legal eligibility to work in a firearms environment.\nWe collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at  or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our...","description_format":"text","description_chars":13907,"description_truncated":true,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Law Enforcement","Document AI","Video Surveillance"],"lifecycle":[{"event":"open","at":"2026-10-23T19:59:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 153 · green card filings: 20","filings_12m":153,"filings_prev_12m":109,"green_card_filings_12m":20,"median_offered_wage_usd":147876,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.309,"p_room":0.28,"age_days":138,"expected_fill_days":48,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":125640,"is_top_pay":true},"html_url":"https://alion.io/job/axon-enterprise-professional-services-manager-ii","json_url":"https://alion.io/job/axon-enterprise-professional-services-manager-ii.json","meta":{"generated_at":"2026-10-29T06:56:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10523,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4101},"rest":"https://alion.io/mcp/rest/get_company?id=4101"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxon-enterprise-professional-services-manager-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxon-enterprise-professional-services-manager-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxon-enterprise-professional-services-manager-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axon-enterprise-professional-services-manager-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxon-enterprise-professional-services-manager-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3175872}},{"tool":"search_jobs","arguments":{"company":"axon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3175872},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}