{"id":2133063,"url":"https://alion.io/job/axon-enterprise-project-manager-professional-services-operations","title":"Project Manager, Professional Services Operations","company":{"id":4101,"name":"Axon Enterprise","domain":"axon.com","url":"https://alion.io/company/axon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":134,"ghost_share":0.007,"stale_share":0.828,"repost_share":0.015,"time_to_fill_p50_days":49,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scottsdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":128000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2117},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Power BI","optional":false},{"name":"Smartsheet","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-08T22:20:54Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T06:18:41Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Join Axon and be a Force for Good.\nAt Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.\nLife at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.\nYour Impact\nWe're seeking a motivated, relationship-oriented problem solver to join our Professional Services Operations team. As a Program Manager, you'll lead critical operational programs that help Global Services & Support scale effectively while improving deployment readiness, operational visibility, and cross-functional execution. This role sits at the intersection of operations, analytics, and program management. You'll partner closely with teams across Professional Services, Sales, Customer Success, Finance, Product, and Engineering to improve how we plan, deploy, measure, and scale our services. You'll provide the data, structure, and coordination needed to help stakeholders make informed decisions and deliver better outcomes for our customers.\nWhat You’ll Do\nLocation: HQ Scottsdale\nReports to: Senior Manager, Professional Services Operations\nDirect Reports: 0\nProgram Management & Operational Excellence \nLead cross-functional programs and initiatives that improve deployment readiness, operational performance, and organizational scalability.\nOwn and continuously improve key operating mechanisms that support project intake, deployment readiness, portfolio visibility, and service delivery.\nTranslate business needs into clear program plans, milestones, risks, dependencies, and measurable outcomes.\nDrive alignment across stakeholders, identify risks and blockers, and help teams make informed operational decisions.\nSupport ongoing business priorities and operational initiatives as organizational needs evolve.\nOperational Intelligence & Reporting\nDesign, build, and maintain reporting frameworks that provide visibility into deployment health, backlog trends, operational performance, customer readiness, and resource utilization.\nDevelop dashboards, analyses, and presentations that help leaders monitor performance and make data-informed decisions.\nPartner with stakeholders to define meaningful metrics, identify opportunities for improvement, and measure business outcomes.\nTurn ambiguous questions into clear, actionable insights that support operational and strategic decision-making.\nDeployment Readiness & Intake Governance \nReview pipeline opportunities and implementation requests to ensure projects are properly qualified, scoped, and prepared for successful delivery.\nPartner with Sales, Customer Success, and Professional Services teams to identify and resolve issues related to implementation requirements, service estimates, customer readiness, and project intake quality.\nImprove intake and handoff processes to reduce operational friction, increase consistency, and improve customer outcomes.\nServe as a trusted partner in identifying and resolving cross-functional issues before they impact project execution.\nProcess Improvement & Scale\nMap business processes, document requirements, and lead initiatives that improve operational efficiency and effectiveness.\nChampion automation, standardization, and system enhancements that improve visibility, accuracy, and scalability.\nCoordinate with Commercial Operations, IT, Finance, and other stakeholders to improve workflows, reporting, and data integrity.\nLeverage AI-powered tools and emerging technologies to streamline analysis, documentation, and execution.\nCross-Functional Collaboration\nBuild trusted partnerships with stakeholders across Professional Services, Sales, Customer Success, Product, Engineering, Finance, and Operations.\nFacilitate discussions that align teams around priorities, goals, and desired outcomes.\nAsk thoughtful questions, challenge assumptions constructively, and help stakeholders frame business problems before solutions are developed.\nCommunicate clearly and effectively to both leadership and frontline teams, tailoring messaging to the audience and situation.\nWhat You Bring\nExperience\nBachelor's degree in a related field or equivalent practical experience.\n3-5 years of experience in program management, project management, operations, professional services, business operations and analytics, or a related field.\nExperience leading cross-functional initiatives and driving projects from planning through execution.\nDemonstrated ability to improve processes, influence stakeholders, and deliver measurable business outcomes.\nStrong alignment with Axon Values.\nSkills & tools\nStrong proficiency in Excel and experience with tools such as Smartsheet, Salesforce, Power BI, Sigma, Google Workspace, or similar platforms.\nStrong analytical capabilities with the ability to transform complex data into actionable business insights.\nExperience leveraging AI-powered tools to improve productivity, analysis, documentation, and execution.\nAbility to build executive-ready reporting, dashboards, and presentations.\nStrong written and verbal communication skills with the ability to simplify complex information.\nApproach\nConsultative and curious- you ask thoughtful questions, seek to understand root causes, and align solutions to business needs.\nComfortable with ambiguity- you bring structure, clarity, and momentum to complex situations.\nStrong communicator- you simplify complexity and tailor your message to executives, peers, and frontline teams.\nReliable execution- you balance day-to-day operational needs with longer-term program objectives.\nBias for action and improvement- you think critically, solve problems, and continuously seek smarter, more scalable ways of working.\nCollaborative and influential- you build trust, foster alignment, and drive outcomes across cross-functional teams.\nBenefits that Benefit You\nCompetitive salary and 401k with employer match\nDiscretionary paid time off\nPaid parental leave for all\nMedical, Dental, Vision plans\nFitness Programs\nEmotional & Mental Wellness support\nLearning & Development programs\nAnd yes, we have snacks in our offices\nBenefits listed herein may vary depending on the nature of your employment and the location where you work\nDon’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.\nStudies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.\nImportant Notes\nThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.\nSome roles may also require legal eligibility to work in a firearms environment.\nWe collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at  or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.\nAxon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.\nWe are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.\nPhishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to .","description_format":"text","description_chars":9718,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Law Enforcement","Document AI","Video Surveillance"],"lifecycle":[{"event":"open","at":"2026-10-09T01:22:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 153 · green card filings: 20","filings_12m":153,"filings_prev_12m":109,"green_card_filings_12m":20,"median_offered_wage_usd":147876,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.608,"p_room":0.9,"age_days":17,"expected_fill_days":49,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/axon-enterprise-project-manager-professional-services-operations","json_url":"https://alion.io/job/axon-enterprise-project-manager-professional-services-operations.json","meta":{"generated_at":"2026-10-26T07:16:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9693,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4101},"rest":"https://alion.io/mcp/rest/get_company?id=4101"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxon-enterprise-project-manager-professional-services-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxon-enterprise-project-manager-professional-services-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxon-enterprise-project-manager-professional-services-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axon-enterprise-project-manager-professional-services-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxon-enterprise-project-manager-professional-services-operations"}]}