{"id":193127,"url":"https://alion.io/job/axon-enterprise-software-technical-account-manager-memphis","title":"Mission Engineer II - Memphis","company":{"id":4101,"name":"Axon Enterprise","domain":"axon.com","url":"https://alion.io/company/axon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":124,"ghost_share":0,"stale_share":0.871,"repost_share":0.008,"time_to_fill_p50_days":49,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":139000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4330},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-02T21:50:57Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-31T09:57:45Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":58},"description":"Join Axon and be a Force for Good.\nAt Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.\nLife at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.\nYour Impact\nThis isn't a relationship management role. It's an ownership role. Sharp. Adaptable. Unstoppable. As a Mission Engineer II, you'll work directly alongside public safety agencies to turn real operational challenges into working technical solutions.\nYou'll spend time with the people doing the work, understand how the agency operates, identify problems worth solving, and use Axon tools, AI, automation, data, and the broader Axon ecosystem to build against them. \nBuilding is the core of the role, but customer needs come first. Because you're embedded with the agency, you'll also become a go-to technical resource who understands their Axon environment and helps them navigate critical needs when they arise. You may help quarterback an upcoming deployment, coordinate a complex technical issue, or connect the right Axon teams around an agency priority.\nYou won't replace Support, Deployment, Product, or other teams. You'll bring technical continuity, help connect the dots, and use what you learn to identify the next opportunity to build something better. Mission Engineers don't measure success by activity. They measure it by what gets built, what gets used, and what changes because of it.\nWhat You’ll Do\nLocation: On Site with travel\nReports To: Manager or Senior Manager of Mission Engineering\nDiscover the Mission\nEmbed with assigned agencies to understand their mission, people, workflows, systems, and priorities.\nDevelop broad knowledge of the Axon ecosystem and deeper expertise in the products deployed at your agency.\nWork with frontline users, technical teams, and agency leadership to uncover operational friction.\nTranslate customer problems into clear technical requirements and measurable success criteria.\nIdentify opportunities for AI, automation, data, and Axon capabilities to improve how the agency operates.\nUnderstand what the customer needs-not simply what they initially ask for.\nBuild With the Platform\nBuild applications, dashboards, workflows, automations, and using Axon products and other approved Axon tools.\nApply foundational software engineering concepts including APIs, data structures, scripting, testing, debugging, and version control.\nUse AI and AI-assisted development tools responsibly within Axon's approved development and security environment.\nConfigure and extend capabilities across Axon's technology ecosystem.\nUnderstand when you can solve the problem yourself and when deeper Product or Engineering partnership is required.\nBuild with Axon-not around it.\nTransform Builds Into Outcomes\nMove solutions from discovery into real customer use.\nTest and iterate alongside the people who will actually use what you build.\nDrive adoption and measure results against agreed success criteria.\nContinue improving solutions until they create sustained operational value.\nDocument successful solutions so they can be maintained, improved, and reused.\nBe the Agency's Go-To Technical Resource\nMaintain a consistent onsite presence and deep understanding of the agency's Axon environment.\nLean into critical customer needs when your technical context or involvement can materially improve the outcome.\nHelp quarterback technical alignment around important deployments without replacing the teams responsible for deployment execution.\nServe as a liaison when complex technical issues require coordination beyond standard Support.\nHelp customers navigate capabilities across products such as Records, Fusus, AI Era, and the broader Axon ecosystem.\nConnect the right resources across Product, Engineering, Support, Deployment, Training, Mission Operations, Mission Success, and Sales.\nContinuously ask: What are we learning, what could work better, and what could we build so this is easier next time?\nReturn to the highest-value build opportunities once immediate customer needs are addressed.\nLearn in the Field. Improve Axon.\nCapture recurring customer needs, workflow patterns, and technical friction.\nShare successful builds and lessons across Mission Engineering.\nBring platform limitations and customer insights back to Product and Engineering.\nIdentify solutions that could be reused by other MEs and agencies.\nWhat You Bring\nRequired\nTypically 3-5+ years of experience in solutions engineering, software engineering, systems, technical consulting, implementation engineering, or another hands-on technical role.\nFoundational software engineering capability and demonstrated experience building technical solutions.\nWorking knowledge of APIs, scripting/ programming, data, testing, debugging, and modern development practices.\nUnderstanding of AI concepts and practical applications.\nStrong technical curiosity and ability to rapidly learn emerging platforms and tools.\nAbility to solve ambiguous problems rather than simply execute predefined tasks.\nStrong communication skills across technical and non-technical audiences.\nCustomer-facing mindset and curiosity about how organizations actually operate.\nAbility to obtain and maintain CJIS compliance and satisfy applicable agency background requirements.\nAbility to maintain the onsite presence required by the engagement.\nPreferred\nExperience with Python, JavaScript, SQL, REST APIs, cloud platforms, or modern frameworks.\nExperience with AI platforms, workflow automation, low-code development, or data.\nExperience in public safety, defense, military, intelligence, government, or other mission-critical environments.\nWhat Success Looks Like\nYou can take a meaningful customer problem through:\nDiscover → Build → Transform\nGiven Axon's approved toolkit, and a problem worth solving, you can turn it into a working solution and demonstrate whether it created value. And when the agency needs you elsewhere, you lean in without losing the engineering mindset-help solve the immediate need, identify what can be improved, and return to building.\nBenefits that Benefit You\nCompetitive salary and 401k with employer match\nDiscretionary paid time off\nPaid parental leave for all\nMedical, Dental, Vision plans\nFitness Programs\nEmotional & Mental Wellness support\nLearning & Development programs\nBenefits listed herein may vary depending on the nature of your employment and the location where you work\n\nDon’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.\nStudies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.\nImportant Notes\nThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.\nSome roles may also require legal eligibility to work in a firearms environment.\nWe collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at  or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.\nAxon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.\nWe are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.\nPhishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. 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