{"id":3100236,"url":"https://alion.io/job/axon-enterprise-technical-account-manager-2","title":"Technical Account Manager","company":{"id":4101,"name":"Axon Enterprise","domain":"axon.com","url":"https://alion.io/company/axon","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":133,"ghost_share":0.008,"stale_share":0.82,"repost_share":0.015,"time_to_fill_p50_days":49,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Germany"],"countries":["DE"],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":161000,"period":"year","method":"role_seniority_country_cell","sample_n":25},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":true},{"name":"Azure","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"IAM","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"MS SQL","optional":true},{"name":"TCP/IP","optional":true},{"name":"WhatsApp","optional":true}],"status":"live","first_seen_at":"2026-10-22T14:15:44Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T16:32:22Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Join Axon and be a Force for Good.\nAt Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.\nLife at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.\nIhre Wirkung\nAls Technical Account Manager (m/w/d) verantworten Sie die tägliche Beziehung zu den Schlüsselkunden von Axon, um eine langfristige, strategische Partnerschaft aufzubauen. Als zentrale Ansprechperson für Ihre Kunden erwartet man von Ihnen, dass Sie Best Practices und technische Expertise einbringen, damit Ihre Ansprechpartner ihre operativen Ziele mit den Produkten von Axon erreichen. Außerdem arbeiten Sie eng mit mehreren funktionsübergreifenden Teams zusammen, indem Sie wertvolle Einblicke in die Bedürfnisse und Herausforderungen Ihrer Kunden liefern und so interne Produkt-Roadmaps und Projekte mitgestalten und lenken. Als jemand, der mehrere Rollen ausfüllt, vom Projektmanagement über Produktexpertise bis hin zur Beratung, sorgen Sie kontinuierlich dafür, dass Ihre Kunden in ihren täglichen Arbeitsabläufen effizienter und sicherer werden.\nIhre Aufgaben\nStandort: Remote, Deutschland\nReisetätigkeit: Bis zu 50 %\nBerichtet an: Manager, Technical Account Management\nUmfassende Beherrschung aller Technologien und Produkte von Axon erlangen\nDank hervorragender schriftlicher und mündlicher Kommunikationsfähigkeiten geschäftliche und technische Präsentationen, Demonstrationen und Gespräche mit Führungskräften auf VP-Ebene innerhalb Ihres Accounts leiten\nMit Führungsstärke Projektaufgaben eigenständig priorisieren und methodisch sowie diszipliniert umsetzen\nKundenerwartungen steuern, Kunden zufriedenstellen und Erwartungen realistisch halten\nTechnischen Support bis zum Tier-2-Level leisten\nWissensdatenbank-Artikel zu häufigen und kritischen Problemen erstellen\nFehler und Trends an die zuständigen Engineering-Teams von Axon melden\nTechnischen Eskalationssupport für andere Geschäftsbereiche leisten\nInterne Produkt-Testumgebungen aufbauen und pflegen\nInterne Deployment-Aufzeichnungen pflegen und verwalten\nEng mit dem lokalen Partner bei der Bereitstellung von Software und Hardware zusammenarbeiten\nDie Beziehung zum lokalen Partner und zum Kunden über die gesamte Vertragslaufzeit verantworten\nOrganisiert und fokussiert bleiben und Hindernisse mit Kreativität und Anpassungsfähigkeit angesichts sich schnell ändernder Umstände aus dem Weg räumen\nBeziehungen zu wichtigen Stakeholdern innerhalb von Axon aufbauen, um Probleme zu lösen und die Axon-Produkte erfolgreich einzuführen\nWo möglich, technische Dokumentation verbessern oder entwickeln, um das Verständnis und die Nutzung unserer Produkte und Services zu erleichtern\nKundenfeedback an mehrere Teams und Bereiche innerhalb von Axon weitergeben, um die Produktentwicklung und -verbesserung voranzutreiben\nDas Vertrauen der Kunden erhalten, insbesondere in Drucksituationen\nBei Bedarf zu Kundenstandorten in ganz Deutschland reisen\nIhr Profil\nDeutsche Staatsangehörigkeit ist erforderlich, um mit sensiblen Regierungsdaten arbeiten zu dürfen\nFließend in Deutsch und Englisch\nFundierter IT-Hintergrund mit mindestens 5 Jahren Berufserfahrung im IT-Support oder in der IT-Bereitstellung\nUmfangreiche Erfahrung in der Zusammenarbeit mit Enterprise-Kunden\nNachweisliche Erfolge im Management von Kundenbeziehungen und technischen Projekten\nSie arbeiten gerne selbstständig, erreichen Ziele und erfüllen Kundenanforderungen mit wenig Führung durch Vorgesetzte\nWohnsitz in Deutschland und die Bereitschaft, bei Bedarf zu reisen\nWünschenswert\nErfahrung in der Erstellung und Pflege von Software-Images\nKenntnisse in Routing- und Switching-Methoden, WLAN, Telekommunikation und Internettechnologien\nFortgeschrittenes Verständnis von IT- und Netzwerkkonzepten, darunter Microsoft-Server- und Client-Betriebssysteme, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure (insbesondere Entra ID), APIs, Netzwerkadministration (TCP/IP, DHCP, DNS, SSH, Firewalls) und/oder vergleichbare Zertifizierungen\nKenntnisse und nachgewiesene praktische Erfahrung in einem oder mehreren der folgenden Spezialgebiete: Digitales Video, Mobilkommunikation, IP-Sicherheit, Embedded Systems, IAM, SaaS\nDie Fähigkeit, auf technischer Ebene so zu kommunizieren, wie es der jeweiligen Situation entspricht, d. h. für Kunden mit unterschiedlichem IT-Wissen und unterschiedlichen Fähigkeiten\nHerausragende analytische, strategische und kreative Problemlösungskompetenz\nAusgeprägte zwischenmenschliche Fähigkeiten sowie starke schriftliche und mündliche Kommunikationsfähigkeit\nDetailorientierung sowie ausgezeichnete Organisations- und Zeitmanagementfähigkeiten\nNachgewiesene Fähigkeit, mit Veränderungen umzugehen und in stressigen Situationen zu überzeugen\nDon’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.\nStudies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.\nImportant Notes\nThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.\nSome roles may also require legal eligibility to work in a firearms environment.\nWe collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at  or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.\nAxon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.\nWe are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.\nPhishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to .","description_format":"text","description_chars":8332,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Law Enforcement","Document AI","Video Surveillance"],"lifecycle":[{"event":"open","at":"2026-10-22T17:17:39Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":49,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/axon-enterprise-technical-account-manager-2","json_url":"https://alion.io/job/axon-enterprise-technical-account-manager-2.json","meta":{"generated_at":"2026-10-24T18:46:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27387,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4101},"rest":"https://alion.io/mcp/rest/get_company?id=4101"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxon-enterprise-technical-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxon-enterprise-technical-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxon-enterprise-technical-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axon-enterprise-technical-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxon-enterprise-technical-account-manager-2"}]}