{"id":3100229,"url":"https://alion.io/job/axon-enterprise-technical-account-manager","title":"Technical Account Manager","company":{"id":4101,"name":"Axon Enterprise","domain":"axon.com","url":"https://alion.io/company/axon","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":133,"ghost_share":0.008,"stale_share":0.82,"repost_share":0.015,"time_to_fill_p50_days":49,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgium"],"countries":["BE"],"hiring_countries":["BE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":181000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1760},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Ubuntu","optional":false},{"name":"WhatsApp","optional":true}],"status":"live","first_seen_at":"2026-10-22T16:54:05Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T07:15:42Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Join Axon and be a Force for Good.\nAt Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.\nLife at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.\nYour Impact\nAs an Embedded Technical Account Manager at Dedrone, an Axon company, you will be the technical face of Dedrone inside one of the most strategically important Counter-UAS programs in Europe. You will be the primary in-country technical point of contact for the customer, fostering a long-term strategic partnership and ensuring Dedrone’s solutions deliver against the operational mission of protecting people, public safety operations, and critical infrastructure from the drone threat.\nYou will provide technical expertise, day-to-day operational ownership, and customer advocacy to ensure stakeholders achieve their mission objectives usingDedroneTracker.AI, RF sensors, radar, and EO/IR camera systems. Collaborating with cross-functional teams across Dedrone PSO, Sales Engineering, Product, and R&D, you will surface valuable insights into customer needs and challenges, influencing internal product roadmaps and projects.\nWearing multiple hats - from consultant to product expert to hands-on field engineer - you will help the customer optimise their daily workflows, keep their installed base healthy, and adopt new capabilities as they are released. Your expertise and commitment will directly contribute to Axon and Dedrone’s mission of protecting life, capturing truth, and accelerating justice through innovative technology.\nLocation: Remote with on-site visits to Geel, Belgium\nReports to: Manager, Technical Account Management & Regional Support\nWhat You’ll Do\nPerform test flights with drones (primarily DJI) to verify sensor performance, such as RF sensors, radars, jammers, and acoustic sensors.\nConfigure drones for automated circle flights and analyze server data to ensure sensors and IP cameras are functioning correctly.\nAchieve expertise in Dedrone technologies includingDedroneTracker.AI C2 - cloud, on-prem, and offline variants - the full RF sensor portfolio RF-160, RF-310, RF-360, RF-560, AoA and TDOA configurations, Robin Radar, FLIR / Axis EO/IR PTZ cameras, and authorised mitigation systems in scope under the customer framework.\nServe as the primary technical liaison between Dedrone and the customer program office and site-level operational owners.\nParticipate in operational and technical meetings with the customer, ensuring effective communication and collaboration across stakeholders.\nBuild and maintain an internal Axon / Dedrone network to support both the customer-facing team and the customer’s project team - including SEs, the Sr Technical Program Manager, Product Management, Support, and R&D. Communicate customer feedback across Dedrone / Axon teams and collaborate to drive product improvements.\nProvide hands-on field support across the deployment lifecycle: hardware reception and unpacking, sensor commissioning, mast and tripod setup, network connectivity validation, C2 platform configuration, and acceptance testing. Maintain knowledge of the customer’s technical landscape, including infrastructure, networking, security policies, and procurement processes.\nMonitor support tickets, provide tier-2 technical troubleshooting - sensor → network → server → UI - and escalate to L3 / R&D when necessary. Coordinate escalations as a dedicated technical partner who understands the customer environment.\nEnsure Service Level Requirements and contractual obligations are met. Track progress against outcomes through a success plan, roadmap, and KPI review cadence.\nIdentify and escalate risks to facilitate internal and executive collaboration.\nFacilitate training and knowledge transfer for customer operators, including integrations - APIs, webhooks, Fusus-equivalent C2 connectors, ATAK/TAK integrations where in scope. Improve adoption through role-specific enablement.\nAssist in customer security assessments and vendor refresh assessments for major architectural changes.\nMaintain and administer deployment records, including shipment tracking and RMAs across overseas territories.\nCoordinate closely with the third-party in-country installer on site readiness, physical installation, and L1 maintenance handoff.\nStrengthen technical health with proactive reviews, release readiness, and performance guidance.\nWhat You Bring\nEU citizenship for security clearance purposes\nFluent in English\n5+ years of experience in an IT, network engineering, RF / sensor field engineering, or technical deployment role.\nProven track record of managing customer relationships and technical projects successfully.\nAbility to work autonomously to meet objectives with minimal oversight, particularly when embedded with the customer day-to-day.\nRobust IT background, with working knowledge of:\nLinux and Ubuntu - SSH\nNetwork administration: TCP/IP, VLANs, DHCP, DNS, SSH, firewalls, VPNs, LTE backhaul.\nBasic SQL, certificate management.\nOn-prem, offline / air-gapped, and cloud deployment models.\nActive Directory / Entra ID and identity integration patterns.\nAPI integrations and SaaS application administration.\nSolid ability to tailor technical discussions to varied audiences - from operators and field users to technical authorities and executive sponsors.\nStrong documentation discipline - architecture diagrams, runbooks, S2S handover packs, operator training materials.\nComfortable maintaining a home lab and learning new sensor / RF / radar / EO/IR technologies at depth.\nNice to have\nCounter UAS or drone pilot experience\nExperience working with law enforcement, defense, or government entities - strongly preferred.\nDon’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.\nStudies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.\nImportant Notes\nThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.\nSome roles may also require legal eligibility to work in a firearms environment.\nWe collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at  or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.\nAxon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.\nWe are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.\nPhishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to .","description_format":"text","description_chars":9280,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Law Enforcement","Document AI","Video Surveillance"],"lifecycle":[{"event":"open","at":"2026-10-22T17:17:39Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":49,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/axon-enterprise-technical-account-manager","json_url":"https://alion.io/job/axon-enterprise-technical-account-manager.json","meta":{"generated_at":"2026-10-25T10:49:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15442,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4101},"rest":"https://alion.io/mcp/rest/get_company?id=4101"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxon-enterprise-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxon-enterprise-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxon-enterprise-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axon-enterprise-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxon-enterprise-technical-account-manager"}]}