Network Operations Manager (Canada - Remote)

AXON Networks delivers a robust AI-driven, analytics-based orchestration platform and a wide portfolio of next-gen high-speed routers that leverage the newest Wi-Fi technologies. Together, these technologies give ISPs the ability to manage and troubleshoot their networks in real time, and to deliver an outstanding customer experience.

AXON Networks is a trusted strategic partner for its customers, helping them evaluate their current technologies and business models, and creating and executing strategies that enable them to innovate faster, accelerate their digital transformations, and strengthen their relationships with consumers.

AXON Networks is headquartered in Irvine, CA USA with Asia HQ in Singapore and also operating in Denmark, Spain and Vietnam.

The Network Operations Manager will establish and lead the management system that enables Network Operations to deliver reliable, predictable and continuously improving production services. This leader converts operational data into action, turns repeatable work into automation, strengthens cross-functional production governance and ensures that new products, services and releases are operationally ready before they enter steady-state support.

This is a highly technical role that requires hands-on involvement in day-to-day operations, debugging, and execution. The successful candidate will create practical standards, operating rhythms and measurable controls while developing a small, high-impact team. The role partners closely with Support, Operations, SRE, Engineering, DevOps, QA, Database Engineering, Product and Security.

Role mandate

• Build and lead the Operational Excellence function, including its operating model, roadmap, governanceand talent.

• Own the automation and tooling strategy for Network Operations, prioritizing work that reduces manual effort, repeat incidentsand operational risk.

• Define and govern operational-readiness criteria for new products, servicesand significant changes before production handoff.

• Create the metrics, management reviewsand continuous-improvement mechanisms that improve reliability, efficiencyand customer outcomes.

Responsibilities

Operational management system

• Design and run the operational cadence: service reviews, reliability reviews, action tracking, risk reviewsand executive reporting.

• Define standards, procedures, controls and ownership models across Support, Operations and Operational Excellence.

• Develop a maturityroadmap and prioritize improvements using service performance, operational riskand business impact.

• Lead root-cause-driven improvement programs and ensure corrective actions produce durable outcomes.

Automation and tools

• Own the Network Operations automation and toolsroadmap, intake processand value measurement.

• GuideAutomation & Tools Engineers in building self-service workflows, integrations, observability enhancementsand safe operational automation.

• Measure automation impact through toil reduction, faster recovery, fewer errorsand improved service consistency.

Operational readiness and service transition

• Define production-readiness standards covering observability, alerting, support model, runbooks, SLOs, capacity, resilience, security, recovery, ownershipand escalation.