{"id":2570219,"url":"https://alion.io/job/axs-manager-contact-center","title":"Manager, Contact Center","company":{"id":668855,"name":"AXS","domain":"axs.com","url":"https://alion.io/company/axs-5","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":99000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":565},"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-14T20:31:43Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T17:44:48Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.\nWe’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. \nThe Role\nAXS is seeking a Manager, Contact Center to manage, direct, and supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. The Manager, Contact Center will ensure that technology is utilized to a maximum and that staff are well-organized and productive.\nWhat Will You Do?\nAllocate accountability for the call center’s day-to-day activities.\nOversee and direct assistant managers in ensuring KPI’s and overall team goals are met to ensure delivery of exceptional services and engagement, motivation, and team development.\nSets high level expectations for the operations (e.g., workflow, performance, and compliance), as well as ensuring achievement of team goals through accountability measures set with Assistant Managers.\nManage other Managers, Assistant Managers, Supervisors, and/or individual contributors in a solution driven environment, and is accountable for conducting effective performance management and meaningful career development conversations..\nEstablish key performance metrics, including measures for accuracy and call-waiting time.\nApprove plans to maximize the productivity of resources.\nHire, coach, and provide training to personnel to maintain high customer service standards.\nDefine budgeting strategy and approves expenditures.\nWhat Will You Bring?\n4-6 years of relevant work experience in customer service.\n2+ years leading, coaching, and developing front-line employees.\nyears in a contact center environment.\nBusiness intelligence experience (gathering all relevant contact center data points and then providing actionable results for Contact Center leadership).\nStrong execution and delivery skills (planning, delivering, and supporting)\nStrong problem solving and decision making skills.\nStrong digital literacy skills\nAdept at collaboration and teamwork.\nStrong growth mindset (agility and developing self and others)\nFamiliarity with any or all of the following: with Five9, ZenDesk, Satisfi, Community, eWFM, and Call Miner\nAbility to grow a team, reduce attrition and coach/develop a staff of 18+.\n\nAt AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't \"check every box\" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. \nPay Scale: $80,000\nBonus: This position is eligible for a bonus under the current bonus plan requirements.\nBenefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.\n*Employer does not offer work visa sponsorship for this position.\nWhat’s in it for You?\nExtraordinary People - we’re not kidding!\nMeaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.\nDevelopment and Learning - Opportunities for learning and leveling up through training and education reimbursement.\nCommunity & Belonging - A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.\n\nMore about AXS\nAXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. \nTo learn more about our culture and values, visit: https://solutions.axs.com/careers/\nMore about AEG\nFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.\nOur business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.\nWe are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't \"check every box\" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.\nWe’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. \nAEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.\nAEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.\n #LI-Onsite","description_format":"text","description_chars":7084,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing"],"lifecycle":[{"event":"open","at":"2026-10-14T22:44:57Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/axs-manager-contact-center","json_url":"https://alion.io/job/axs-manager-contact-center.json","meta":{"generated_at":"2026-10-15T21:12:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32237,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668855},"rest":"https://alion.io/mcp/rest/get_company?id=668855"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxs-manager-contact-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxs-manager-contact-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxs-manager-contact-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axs-manager-contact-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxs-manager-contact-center"}]}