{"id":700749,"url":"https://alion.io/job/axs-senior-product-manager-experience-control","title":"Senior Product Manager, Experience Control","company":{"id":668855,"name":"AXS","domain":"axs.com","url":"https://alion.io/company/axs-5","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States","Scottsdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":133650,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":133650},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":true}],"status":"live","first_seen_at":"2026-08-13T19:39:33Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-31T21:24:02Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":79},"description":"AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.\nWe're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.\nPosition Summary:\nAXS is seeking a Senior Product Manager to own the end-to-end strategy and execution of our Experience Control platform. This role is responsible for the mission-critical platform capabilities that power venue ingress and access control across the AXS ecosystem, including ticket and credential validation, scanner applications, access control integrations, developer-facing APIs and SDKs, operational telemetry, and the platform services that support millions of fans entering venues each year across North America, Europe, and Asia-Pacific. \nSuccess requires balancing platform modernization, operational reliability, partner ecosystem growth, and real-world venue workflows while delivering scalable solutions that improve fan experiences and enable efficient venue operations. \nThe ideal candidate combines strong product instincts with a deep technical foundation and a systems-thinking mindset. You are comfortable discussing APIs, SDKs, distributed systems, event-driven architectures, observability, and platform integrations with engineering teams while translating those capabilities into measurable business and operational outcomes. \nYou will work closely with Engineering, Access Control Partners, Client Services, Field Operations, and venue stakeholders to deliver scalable solutions that improve operational efficiency, system reliability, and the fan experience across the live event lifecycle.\nAs our Senior Product Manager you will be accountable for:\nDefining product vision, roadmap, and priorities for Experience Control capabilities across the AXS platform.\nEstablish platform priorities that balance operational reliability, scalability, modernization, and business growth. \nOwn platform capabilities delivered through applications, APIs, SDKs, integrations, event-driven services, and backend systems. \nDrive product decisions using operational health metrics, telemetry, observability, and performance data.\nPartner closely with Engineering to define service-level objectives, reliability goals, resiliency strategies, and operational readiness standards.\nIdentify and prioritize improvements that reduce operational friction, improve incident response, and increase system reliability.\nSupport mission-critical systems where latency, uptime, and performance directly impact fan entry and venue operations.\nSupporting global event operations by balancing the needs of diverse venue partners, regional workflows, and access control technologies across international markets.\nPartnering with Access Control Partners and internal engineering teams to design, deliver, and maintain integrations that enable reliable ingress operations.\nWorking closely with Field Operations and Client Services teams to identify operational pain points and prioritize improvements that reduce friction for venues and fans.\nDevelop a deep understanding of venue ingress operations, access control workflows, credential management, and event-day execution. \nLead modernization efforts across legacy ingress and access control systems while maintaining operational continuity. \nDefine and monitor KPIs related to reliability, operational efficiency, adoption, performance, and customer satisfaction.\nCommunicate roadmap, risks, priorities, and outcomes clearly across technical teams, business stakeholders, and executive leadership.\nBuild alignment across diverse stakeholder groups and influence decisions through data-driven insights and customer understanding.\nWe are looking for:\n5+ years of Product Management experience delivering complex software products in Agile environments.\nDemonstrated success owning technical products, platforms, APIs, SDKs, integrations, or enterprise software solutions.\nExperience partnering closely with engineering teams to deliver platform, integration, or infrastructure-adjacent products within modern distributed architectures.\nExperience supporting mission-critical workflows where reliability, scalability, performance, and resiliency are essential.\nFamiliarity with event-driven architectures, distributed systems, operational telemetry, observability, and data-driven product decision making.\nAbility to quickly understand and navigate complex ecosystems spanning modern platforms, legacy systems, integrations, and operational processes.\nStrong analytical and problem-solving skills with the ability to define ambiguous problems, synthesize data, and deliver measurable outcomes.\nProven ability to balance customer needs, business objectives, and technical constraints while driving product strategy and execution.\nExcellent communication and stakeholder management skills, with the ability to influence and align technical and non-technical stakeholders across organizational boundaries.\nSystems thinker with a platform-oriented mindset who can connect business processes, technical systems, operational workflows, and customer experiences to build scalable solutions.\nCurious, data-driven, and comfortable operating in complex environments, with a strong bias toward continuous improvement, experimentation, and measurable outcomes.\nBachelor's degree or equivalent practical experience.\nPreferred Qualifications\nBackground building platform products that enable external partners through APIs, SDKs, integrations, or developer ecosystems.\nTrack record of modernizing legacy operational systems while balancing migration risk, business continuity, and long-term platform evolution.\nFamiliarity with software-plus-hardware ecosystems, including mobile applications, hardware integrations, edge devices, or operational technology environments.\nUnderstanding of service reliability, operational readiness, performance objectives, and incident management practices.\nProven ability to design configurable platform capabilities that support regional variation while maintaining a scalable core product.\nExposure to complex global organizations and products serving multiple international markets.\nDomain expertise in live entertainment, ticketing, venue operations, access control, identity, payments, transportation, hospitality, logistics, or other operationally intensive industries.\nAt AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't \"check every box\" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. \nPay Scale: $133,650 - $154,000\nBonus: This position is eligible for a bonus under the current bonus plan requirements.\nBenefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.\n*Employer does not offer work visa sponsorship for this position.\nWhat’s in it for You?\nExtraordinary People - we’re not kidding!\nMeaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.\nDevelopment and Learning - Opportunities for learning and leveling up through training and education reimbursement.\nCommunity & Belonging - A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.\nCurious about the typical interview process for this position? Here's what to expect:\n20-30 min virtual recruiter interview \n45-min virtual hiring manager interview \n45-min Onsite/Virtual Product team interview \n45-min Onsite/Virtual Engineering team interview\n30min Virtual Executive Interview\n*This schedule may be subject to change.\n\nMore about AXS\nAXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. \nTo learn more about our culture and values, visit: https://solutions.axs.com/careers/\nMore about AEG\nFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.\nOur business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.\nWe are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't \"check every box\" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.\nAEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.\nAEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.\n #LI-Hybrid","description_format":"text","description_chars":11343,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing"],"lifecycle":[{"event":"open","at":"2026-09-11T02:51:36Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.708,"p_room":0.36,"age_days":78,"expected_fill_days":40,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":133650,"is_top_pay":false},"html_url":"https://alion.io/job/axs-senior-product-manager-experience-control","json_url":"https://alion.io/job/axs-senior-product-manager-experience-control.json","meta":{"generated_at":"2026-10-31T22:34:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35200,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668855},"rest":"https://alion.io/mcp/rest/get_company?id=668855"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxs-senior-product-manager-experience-control"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxs-senior-product-manager-experience-control"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxs-senior-product-manager-experience-control"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axs-senior-product-manager-experience-control\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxs-senior-product-manager-experience-control"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":700749}},{"tool":"search_jobs","arguments":{"company":"axs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":700749},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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