{"id":2051628,"url":"https://alion.io/job/axway-internal-tech-support-specialist","title":"Internal Tech Support Specialist","company":{"id":52926,"name":"Axway","domain":"axway.com","url":"https://alion.io/company/axway","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"B","score":75,"open_postings":42,"ghost_share":0.333,"stale_share":0,"repost_share":0.643,"time_to_fill_p50_days":13,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scottsdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":141000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":315},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T22:05:59Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-11T02:51:25Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Overview\nWe are seeking our new Internal Tech Support Specialist to join the Axway team!\nAxway is seeking a skilled Internal Tech Support Specialist to provide technical assistance and hardware/software support across our global team, including users in Europe and the USA. This role focuses on troubleshooting, hardware maintenance, and managing workstation setups (mobile and fixed) to ensure users have an efficient, seamless experience.\nLocation: Scottsdale, AZ\nOnsite: 4-5 days onsite weekly\nResponsibilities\nImage deployment, software installation, initial configuration, and corresponding settings in the management tools (inventory, distribution, updates, antivirus)\nManagement of stock of hardware and accessories\nAnswer inquiries, both written and over the phone, in a professional and empathetic manner, representing the company in a positive and proactive manner\nRespond to phone, email, and web ticket customer issues in a timely, accurate, and consistent manner\nProvide troubleshooting assistance and problem replication/duplication \nCreate knowledge base articles based on department guidelines to support customer self-help and call avoidance strategies\nMaintain current knowledge of relevant emerging technologies in the industry\nSafeguard Axway and Axway customer data through compliance with Axway policies and the appropriate use of Axway equipment and facilities\nTechnical Skills Utilized:\nUsage of Windows 10, macOS, and Linux, Office365 - Admin, AD, and Azure AD\nSMAX (ticketing tools)\nAsset Management\nReporting tools, BO, BI, etc.\nExcellent teamwork skills (including distance learning)\nExcellent personal and communication skills\nDynamism and a sense of service related to the position are required\nPhysical presence required in the office during normal business hours and occasionally outside of the normal business hours\nQualifications\nEducation:\nA relevant bachelor’s or associate degree, or equivalent work experience, is desired\nCompetencies:\nMinimum of 5 years’ experience in a similar position\nExcellent verbal and written communication skills\nExcellent customer service skills\nAbility to form effective interpersonal relationships with others at various levels of management and technical expertise\nEffective problem-solving skills\nAbility to work effectively in a dynamic, virtual environment\nSelf-starting and self-motivated with a high level of initiative\nHigh level of ownership and accountability\nCompany Overview\nAxway has been shaping the future of enterprise integration for over 25 years. We are recognized as global industry leaders, helping organizations drive digital transformation with secure, mission-critical software that powers impactful business outcomes.\nAs part of 74Software, we're backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of enterprise integration solutions.\nWhy Axway?\nAt Axway, we believe we're better together. We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact.\nWe offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.\nEqual Opportunity Employer\nWe are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. 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