{"id":3160599,"url":"https://alion.io/job/axway-it-technician-helpdesk","title":"IT Technician Helpdesk","company":{"id":52926,"name":"Axway","domain":"axway.com","url":"https://alion.io/company/axway","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"D","score":50,"open_postings":31,"ghost_share":0.71,"stale_share":0,"repost_share":0.839,"time_to_fill_p50_days":19,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Courbevoie, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"Linux","optional":true}],"status":"live","first_seen_at":"2026-10-23T16:00:56Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T08:53:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nEnglish Version:\nThis is more than a job. It’s a chance to build, grow, and make a real impact! Join our team as our new IT Helpdesk Support Specialist based in France.\nThe IT Helpdesk Support Specialist is responsible for providing technical assistance and support related to computer systems, software, and hardware and maintaining our IT stock. They will be the first point of contact for IT-related issues, working to identify, research, and resolve technical problems and act as an IT representative for the local offices and internal clients.\nResponsibilities\nProvide first-level support for incoming technical problems and service requests via tickets, email, chat, and in-person requests from employees in a timely and professional manner.\nAccurately document, track, and maintain all issues and resolutions using the ticketing system.\nAssist in the setup, installation, and configuration of computer hardware, software, and peripherals.\nTroubleshoot and resolve technical issues related to computer systems, software, hardware, and network problems - remote and in-person\nAssist with setup and configuration of new employees’ accounts, workstations, and accessories.\nProvide training and support to employees on the use of IT systems and applications.\nCollaborate with peers from different departments to resolve complex issues and perform physical intervention on local IT equipment when required by the Network and/or System team.\nMaintain a high level of customer service to end users, ensuring that all interactions are handled professionally and courteously.\nDevelop and maintain technical knowledge and expertise in relevant IT areas.\nCreate and maintain documentation of technical procedures, processes, and end-user guides.\nMaintain the IT stock up to date, and perform stock count actions at least once per year.\nParticipate in IT projects and take initiative when required.\nPerform other related duties as assigned.\nQualifications\nAssociate or bachelor’s degree in computer science, Information Systems, or a related field, or equivalent work experience.\n3 to 5 years’ experience in a helpdesk or technical support role, in a multi-site, international corporation.\nStrong knowledge of computer systems, software, and hardware - Windows 10, Windows 11, MacOS, Intune, Jamf, Jamf-Connect, M365 administrator (Exchange, Teams, Outlook, OneDrive, SharePoint, etc), Trellix/Defender (Antivirus), Global Protect (VPN), Microsoft EntraID administrator, Active Directory on premise.\nNice to have - Linux OS basic knowledge, Firewall rules creation and update, configure Site to Site VPN.\nExcellent problem-solving and communication skills.\nAbility to work independently and as part of a team.\nStrong organizational and time management skills.\nProficiency in French and English\nExperience with ticketing systems and documentation practices.\nCertifications such as ITIL or similar are a plus.\nWork Environment:\nDynamic environment, interacting with internal clients based in Central Europe, and occasionally in different locations worldwide. Work in hybrid mode is possible, but on-site presence is required at least 3 days per week, depending on the site structure.\nThis job description is not intended to be all-inclusive and may be subject to change as business needs evolve.\nCompany Overview\n74Software, affiliated with Axway and SBS, together, we deliver secure, mission-critical software that powers a data-driven world. Independently operated leaders with decades of proven expertise. From secure integration and API solutions to cloud-based banking platforms, we help global organizations and financial institutions thrive.\nFor more than 25 years, Axway has helped major brands and government agencies worldwide with trusted solutions in Managed File Transfer (MFT), B2B integration, APIs, and Financial Accounting Hub products. SBS empowers banks and financial institutions to reimagine the future with a composable, cloud-based architecture supporting deposits, lending, compliance, payments, consumer finance, and asset finance operations across the globe.\nWhy 74Software?\nWe celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact.\nWe offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.\nFrench Version:\nBien plus qu’un emploi, une opportunité de construire, d’évoluer et d’avoir un réel impact ! Rejoignez notre équipe en tant que Spécialiste du support informatique pour intégrer notre équipe basée en France.\nLe/la spécialiste du support informatique est chargé(e) de fournir une assistance technique et un support liés aux systèmes informatiques, aux logiciels et au matériel, ainsi que de gérer notre stock informatique. Il/elle sera le/la premier(ère) interlocuteur(trice) pour les questions informatiques, s’attachera à identifier, analyser et résoudre les problèmes techniques, et agira en tant que référent(e) informatique pour les bureaux locaux et les clients internes.\nResponsabilités:\nFournir une assistance de premier niveau pour les problèmes techniques et les demandes de service entrants via des tickets, des e-mails, des chats et des demandes en personne des employés, de manière rapide et professionnelle.\nDocumenter, suivre et conserver avec précision tous les problèmes et leurs résolutions à l'aide du système de tickets.\nAider à l'installation, à la configuration et au paramétrage du matériel informatique, des logiciels et des périphériques.\nDépanner et résoudre les problèmes techniques liés aux systèmes informatiques, aux logiciels, au matériel et aux réseaux, à distance et en personne.\nAider à la mise en place et à la configuration des comptes, des postes de travail et des accessoires des nouveaux employés.\nFournir une formation et une assistance aux employés sur l'utilisation des systèmes et applications informatiques.\nCollaborer avec des collègues de différents départements pour résoudre des problèmes complexes et intervenir physiquement sur le matériel informatique local lorsque l'équipe réseau et/ou système le demande.\nMaintenir un niveau élevé de service à la clientèle pour les utilisateurs finaux, en veillant à ce que toutes les interactions soient traitées de manière professionnelle et courtoise.\nDévelopper et maintenir des connaissances et une expertise techniques dans les domaines informatiques pertinents.\nCréer et tenir à jour la documentation relative aux procédures techniques, aux processus et aux guides destinés aux utilisateurs finaux.\nMaintenir le stock informatique à jour et effectuer des inventaires au moins une fois par an.\nParticiper à des projets informatiques et prendre des initiatives lorsque cela est nécessaire.\nAccomplir d'autres tâches connexes qui lui sont assignées.\nQualifications:\nDiplôme d'associé ou de licence en informatique, systèmes d'information ou dans un domaine connexe, ou expérience professionnelle équivalente.\n3 à 5 ans d'expérience dans un service d'assistance ou de support technique, au sein d'une entreprise internationale multi-sites.\nSolides connaissances des systèmes informatiques, des logiciels et du matériel : Windows 10, Windows 11, MacOS, Intune, Jamf, Jamf-Connect, administrateur M365 (Exchange, Teams, Outlook, OneDrive, SharePoint, etc.), Trellix/Defender (antivirus), Global Protect (VPN), administrateur Microsoft EntraID, Active Directory sur site.\nAtouts appréciés : connaissances de base du système d'exploitation Linux, création et mise à jour de règles de pare-feu, configuration de VPN site à site.\nExcellentes compétences en matière de résolution de problèmes et de communication.\nCapacité à travailler de manière autonome et en équipe.\nSolides compétences en matière d'organisation et de gestion du temps.\nMaîtrise du français et de l'anglais.\nExpérience des systèmes de tickets et des pratiques de documentation.\nLes certifications telles que ITIL ou similaires sont un plus.\nÀ propos de l’entreprise\n74Software, affilié à Axway et SBS, fournit des logiciels sécurisés et essentiels qui alimentent un monde axé sur les données. Leaders indépendants bénéficiant de plusieurs décennies d'expertise éprouvée, nous aidons les organisations mondiales et les institutions financières à prospérer, qu'il s'agisse d'intégration sécurisée, de solutions API ou de plateformes bancaires basées sur le cloud.\nDepuis plus de 25 ans, Axway aide les grandes marques et les agences gouvernementales du monde entier en leur proposant des solutions fiables dans les domaines du transfert de fichiers géré (MFT), de l'intégration B2B, des API et des produits de comptabilité financière. SBS permet aux banques et aux institutions financières de réinventer l'avenir grâce à une architecture modulable basée sur le cloud qui prend en charge les opérations de dépôt, de prêt, de conformité, de paiement, de crédit à la consommation et de financement d'actifs à travers le monde.\nPourquoi 74Software ?\nNous célébrons la diversité des perspectives et des expériences, car nous savons que nos collaborateurs sont notre plus grande force. Rejoignez-nous et intégrez une équipe où vous pourrez vous épanouir, évoluer et avoir un impact.\nNous offrons des avantages qui favorisent votre santé, votre épanouissement et votre mode de vie, afin que vous puissiez vous épanouir au travail et au-delà, notamment une couverture santé, des plans de retraite, des congés payés, des horaires flexibles, des possibilités d'évolution de carrière, des salaires compétitifs et des avantages liés à notre culture internationale.\n#LI-SV1\nCompany Overview\n74Software, affiliated with Axway and SBS, together, we deliver secure, mission-critical software that powers a data-driven world. Independently operated leaders with decades of proven expertise. From secure integration and API solutions to cloud-based banking platforms, we help global organizations and financial institutions thrive.\nFor more than 25 years, Axway has helped major brands and government agencies worldwide with trusted solutions in Managed File Transfer (MFT), B2B integration, APIs, and Financial Accounting Hub products. SBS empowers banks and financial institutions to reimagine the future with a composable, cloud-based architecture supporting deposits, lending, compliance, payments, consumer finance, and asset finance operations across the globe.\nWhy 74Software?\nWe celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact.\nWe offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.\nEqual Opportunity Employer\nWe are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.\n#LI-SV1","description_format":"text","description_chars":11249,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Flexible schedule","Hybrid work","Retirement plans"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"region"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bulgaria","iso":"BG","kind":"region"},{"name":"Croatia","iso":"HR","kind":"region"},{"name":"Czech Republic","iso":"CZ","kind":"region"},{"name":"Denmark","iso":"DK","kind":"region"},{"name":"Finland","iso":"FI","kind":"region"},{"name":"Hungary","iso":"HU","kind":"region"},{"name":"Ireland","iso":"IE","kind":"region"},{"name":"Italy","iso":"IT","kind":"region"},{"name":"Netherlands","iso":"NL","kind":"region"},{"name":"Norway","iso":"NO","kind":"region"},{"name":"Poland","iso":"PL","kind":"region"},{"name":"Romania","iso":"RO","kind":"region"},{"name":"Spain","iso":"ES","kind":"region"},{"name":"Sweden","iso":"SE","kind":"region"},{"name":"Switzerland","iso":"CH","kind":"region"},{"name":"Estonia","iso":"EE","kind":"region"},{"name":"Greece","iso":"GR","kind":"region"},{"name":"Iceland","iso":"IS","kind":"region"},{"name":"Latvia","iso":"LV","kind":"region"},{"name":"Liechtenstein","iso":"LI","kind":"region"},{"name":"Lithuania","iso":"LT","kind":"region"},{"name":"Luxembourg","iso":"LU","kind":"region"},{"name":"Malta","iso":"MT","kind":"region"},{"name":"Portugal","iso":"PT","kind":"region"},{"name":"Slovakia","iso":"SK","kind":"region"},{"name":"Slovenia","iso":"SI","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Software","Higher Education","Integration & API Management"],"lifecycle":[{"event":"open","at":"2026-10-23T16:00:56Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:1","stale_co","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/axway-it-technician-helpdesk","json_url":"https://alion.io/job/axway-it-technician-helpdesk.json","meta":{"generated_at":"2026-10-24T10:04:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14599,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52926},"rest":"https://alion.io/mcp/rest/get_company?id=52926"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxway-it-technician-helpdesk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxway-it-technician-helpdesk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxway-it-technician-helpdesk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axway-it-technician-helpdesk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxway-it-technician-helpdesk"}]}