Senior Customer Technical Support Engineer
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Salary
≈ $75k – $163k per year (Estimated)
Location
Remote/Hybrid (Scottsdale, United States)
Seniority
Senior
Overview
Company
Impact
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Axway is a software company spun out of Sopra in 2001 and specialised in enterprise integration. Its Amplify platform covers managed file transfer, business-to-business exchanges, application programming interface management and integration governance. Listed on Euronext Paris, it serves banks, healthcare organisations and manufacturers worldwide.
We are seeking our new Senior Customer Technical Support Engineer to join the Axway team! In this role, you will be working on enterprise application support for our MFT product, which involves troubleshooting, SQL, networking, and customer-facing work.
This is a tremendous opportunity for the Senior Technical Support Engineer who enjoys working with customers to solve challenging technical problems in a dynamic, fast-paced environment. You will start by learning one of Axway’s industry-leading enterprise software solutions while becoming familiar with our worldwide support processes. As your confidence builds, you will take ownership of support cases and the customer relationship. In your visible role, you will work with Axway’s sales team, field consultants, and the R&D organization and be well-positioned to drive customer success.
Location: Scottsdale, AZ
Hybrid: 2 Days Onsite per Week
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