{"id":490235,"url":"https://alion.io/job/axway-senior-director-cloud-operations-2","title":"Senior Director, Cloud Operations","company":{"id":52926,"name":"Axway","domain":"axway.com","url":"https://alion.io/company/axway","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"E","score":39,"open_postings":25,"ghost_share":0.8,"stale_share":0,"repost_share":0.84,"time_to_fill_p50_days":22,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scottsdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":145000,"max_usd":273000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2716},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"Anomaly Detection","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Dynatrace","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"Self-Healing","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-07T00:06:17Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T17:13:08Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":52},"description":"Overview\nWe are seeking our new Senior Director, Cloud Operations to join the Axway team!\nThe Senior Directo, Cloud Operations & Resilience is a senior leadership role with end-to-end accountability for the operational health of Axway's cloud environments globally. You will lead a geographically distributed team spanning the Americas and APAC, owning the full incident-to-insight lifecycle across Axway's SaaS and managed cloud platforms.\nLocation: Scottsdale, AZ\nHybrid: 2 Days Onsite per Week\nResponsibilities\nSLA Delivery & Operational Governance\nOwn global SLA/SLR performance across Axway's cloud environments (AWS, Azure), with accountability to customers.\nBuild and govern a rigorous operational reporting cadence - weekly ops reviews, monthly KPI trends, quarterly business review inputs - that leadership and customers can rely on.\nDrive problem management as a discipline: eliminate repeat incidents, enforce root-cause resolution, and publish improvement commitments with measurable outcomes.\nIncident Management\nLead incident command for P1/P2 events - clear ownership of resolution, customer communication, and post-incident review.\nEstablish and continuously improve the global incident management framework: escalation paths, war room protocols, tooling, and SLA breach prevention.\nEnsure the 24×7 on-call model is sustainable, well-structured, and appropriately staffed across regions-EMEA, Americas, and India.\nTeam Leadership\nLead, mentor, and develop the COR team -leads and regional operations managers across.\nDefine the structure: build for scale and 24×7 resilience without proportional headcount growth.\nSet a high bar for hiring and performance: engineering-first mindset, strong incident discipline, and a culture of accountability and continuous improvement.\nCustomer & Executive Engagement\nServe as the senior escalation point for strategic customers during major incidents - leading war rooms, post-incident briefings, and service improvement commitments.\nTranslate operational performance data into clear business narratives for the Axway C-suite and customer QBRs.\nCoordinate closely with Cloud Activation & Provisioning (CAP) and Cloud Security Operations to ensure a seamless customer experience across the full cloud lifecycle.\nAIOps, Automation & Innovation\nLead COR's adoption of AIOps - anomaly detection, automated triage, predictive capacity, and intelligent alerting - identifying and scaling high-ROI use cases.\nBuild a culture of operational experimentation: pilot AI-driven tooling, measure impact rigorously, and scale what works.\nAdvance Axway's observability maturity - from reactive alerting to predictive, AI-assisted monitoring using Dynatrace or an equivalent.\nDrive automation of operational runbooks and self-healing infrastructure to shorten MTTR and reduce manual effort systematically.\nWork with Cloud Standards & Governance (CSG) to ensure operational standards are codified, enforced, and measurable.\nQualifications\nRequired Experience:\n10+ years in cloud infrastructure and operations, with at least 4-5 years in senior leadership (Director or VP level) managing multi-region teams.\nProven track record running large-scale, SLA-driven cloud operations for a SaaS or managed services business serving enterprise customers.\nHands-on experience with AWS and/or Azure at scale; solid understanding of hybrid cloud architectures and their operational implications.\nStrong grounding in cloud-native technologies: Kubernetes, containers, microservices, infrastructure-as-code, CI/CD pipelines.\nExperience deploying and operating observability platforms in production at scale.\nDemonstrated incident management leadership - able to run a P1 war room under pressure and drive a rigorous post-incident process.\nTrack record of building and scaling high-performing operations and engineering teams across geographies and time zones.\nStrong organisational design instincts - knows how to structure a global ops team for clarity, accountability, and scale.\nLeads through influence as well as authority: able to align product, engineering, and security stakeholders around operational priorities.\nPreferred Experience:\nFamiliarity with Axway products - MFT (SecureTransport, CFT), B2B Integration (B2Bi), API Management - or experience operating similar middleware and integration platforms at scale.\nExperience in a managed services or multi-tenant SaaS delivery model, where operational decisions have direct contractual and commercial consequences.\nBackground in compliance-heavy environments (financial services, healthcare, government) with data residency, audit, and security requirements.\nFormal grounding in ITIL, SRE frameworks, or reliability engineering practice.\nCompany Overview\nAxway has been shaping the future of enterprise integration for over 25 years. We are recognized as global industry leaders, helping organizations drive digital transformation with secure, mission-critical software that powers impactful business outcomes.\nAs part of 74Software, we're backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of enterprise integration solutions.\nWhy Axway?\nAt Axway, we believe we're better together. We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact.\nWe offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.\nEqual Opportunity Employer\nWe are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.\n#LI-KJ1\n#LI-Onsite","description_format":"text","description_chars":6122,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":4,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Higher Education","Integration & API Management"],"lifecycle":[{"event":"open","at":"2026-09-07T00:06:17Z"},{"event":"close","at":"2026-09-10T09:01:54Z"},{"event":"reopen","at":"2026-09-10T12:01:54Z"},{"event":"close","at":"2026-09-20T04:42:27Z"},{"event":"reopen","at":"2026-09-23T10:55:50Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 21 · green card filings: 4","filings_12m":21,"filings_prev_12m":23,"green_card_filings_12m":4,"median_offered_wage_usd":119300,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":2}],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.479,"p_room":0.35,"age_days":52,"expected_fill_days":22,"reasons":["conf:2","stale_co","velocity","win:tail"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/axway-senior-director-cloud-operations-2","json_url":"https://alion.io/job/axway-senior-director-cloud-operations-2.json","meta":{"generated_at":"2026-10-29T18:30:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27367,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52926},"rest":"https://alion.io/mcp/rest/get_company?id=52926"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxway-senior-director-cloud-operations-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxway-senior-director-cloud-operations-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxway-senior-director-cloud-operations-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axway-senior-director-cloud-operations-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxway-senior-director-cloud-operations-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":490235}},{"tool":"search_jobs","arguments":{"company":"axway.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":490235},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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