{"id":1270859,"url":"https://alion.io/job/axyom-core-senior-technical-support-engineer","title":"Senior Technical Support Engineer","company":{"id":2211560,"name":"Axyom.Core","domain":"axyomcore.ai","url":"https://alion.io/company/axyomcore","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":155000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":60},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Wireshark","optional":false},{"name":"ElasticSearch","optional":true},{"name":"Grafana","optional":true},{"name":"Kibana","optional":true},{"name":"Kubernetes","optional":true},{"name":"MariaDB","optional":true},{"name":"MySQL","optional":true},{"name":"OpenShift","optional":true},{"name":"Red Hat","optional":true}],"status":"closed","first_seen_at":"2026-06-03T00:00:00Z","employer_posted_date":"2026-06-03","last_verified_at":"2026-09-30T02:24:09Z","board_verified":false,"closed_at":"2026-09-30T02:24:09Z","days_open":119,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":118},"description":"Job Summary\nThe Senior Technical Support Engineer is responsible for providing advanced technical assistance and troubleshooting for customers, ensuring timely resolution of complex issues and maintaining high levels of customer satisfaction. This role involves diagnosing intricate problems, implementing solutions, and collaborating with internal teams to deliver exceptional support.\nKey Responsibilities\nRespond to and resolve customer support tickets across multiple products and platforms.\nDiagnose and troubleshoot software, hardware, and network issues.\nImplement workarounds and permanent fixes for customer-impacting problems.\nCollaborate with development teams to escalate and resolve critical bugs.\nMaintain accurate documentation of issues, resolutions, and processes.\nDevelop Method of Procedure (MOP) documents for standard support activities.\nEnsure compliance with service-level agreements (SLAs) and internal quality standards.\nAfter-hours and weekend on-call availability on a rotating basis.\nOccasional night or weekend work required for scheduled maintenance windows.\nRequired Skills & Qualifications\nBachelor’s degree in Computer Science, Information Technology, or a related field.\n5+ years of experience in Support, QA, Systems Engineering, or another similar role.\nExcellent problem-solving and analytical skills.\nStrong communication and interpersonal skills for effective customer interaction.\nAbility to work under pressure and manage multiple priorities.\nCapable of working with minimal supervision.\nUser-level knowledge of Linux.\nCompetent in analyzing packet captures with Wireshark\nPreferred Qualifications\nExpertise in mobile network technologies including 4G/LTE, and 5G core components (UPF/SMF).\nKnowledge of cloud platforms and virtualization technologies.\nKubernetes and Red Hat OpenShift (OCP) expertise.\nKnowledge of 4G and 5G Small Cells.\nFamiliarity with Fixed Wireless Access (FWA) technologies and implementations.\nBasic understanding of databases (MariaDB, MySQL).\nShell scripting basics.\nAcquainted with Grafana, Elasticsearch, and Kibana.","description_format":"text","description_chars":2085,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-09-26T00:06:40Z"},{"event":"close","at":"2026-09-30T02:24:09Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/axyom-core-senior-technical-support-engineer","json_url":"https://alion.io/job/axyom-core-senior-technical-support-engineer.json","meta":{"generated_at":"2026-09-30T16:08:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-01T00:00:00Z"}}}