{"id":1292434,"url":"https://alion.io/job/ayla-networks-technical-support-engineer-iot","title":"Technical Support Engineer - IoT","company":{"id":2012822,"name":"Ayla Networks","domain":"aylanetworks.com","url":"https://alion.io/company/aylanetworks-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Postman","optional":true},{"name":"TCP/IP","optional":true},{"name":"Wi-Fi","optional":true},{"name":"Zigbee","optional":true}],"status":"live","first_seen_at":"2026-09-26T08:15:40Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-11T00:24:52Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Description\nDo you want to drive that next wave of convenience, comfort and security for consumers? How about enabling businesses to run more efficiently while servicing their customer needs better? Maybe you want to help redefine business models for service providers and manufacturers? Come join our Support Engineering team, as we help large brands and enterprises transform their business with the Internet of Things.\nWe are looking for an outstanding Technical Support Engineer with a passion for Internet of Things (IoT). You will gain exposure as well as hands on experience with IoT platform and connected devices. You are curious, a fast self-learner and able to come up to speed on particular technology areas that you might not have been exposed to previously. You have technical depth, are skilled at working with large enterprise customers, are an independent worker, but are not afraid to ask for help and direction.\nWhat You Will Be Doing\nSupport Engineering\nProvide 3rd level technical support to Ayla’s global customer base for launched internet connected products (from thermostats to door locks to smart bulbs).\nResearch, triage, escalate and follow-up on support cases with internal engineering teams.\nParticipate in a rotating on-call schedule and address urgent issues quickly.\nIdentify issues suitable for entry in the Ayla Knowledge Base (KB). Write, review, and release KB articles.\nProvide clear and concise customer communications such as RCAs, technical notes, deprecation announcements, etc.\nTechnical Consulting\nAnalyze customers’ needs/use cases and create solution approaches or suggest additional features to meet their requirements.\nServe as a technical resource for our most strategic and largest customers, partners, and developers.\nDrive proactive improvement programs and technical best practices across top customers to improve IoT Product performance.\nRespond to customer and partner issues in a timely, efficient, and professional manner.\nTrain customers to use products effectively.\nProvide feedback to Product Management and other groups as needed.\nDesired Skills and Experience\n5+ years of experience as a Technical Support Engineer, Professional Services or Pre-Sales Engineer in a high-tech industry.\nExperience with API testing and tools such as Postman.\nGood knowledge of TCP/IP, HTTP(S), and devices communicating with a RESTful web service.\nExperience with networking protocols a plus: Wi-Fi, TCP/IP, ZigBee, Z-Wave.\nMust have strong problem-solving and analytical skills.\nSolid foundation in software with strong systems knowledge.\nExcellent verbal and written communication skills with a desire to help others\nEducation: BS/MS in Computer Science or Electrical Engineering.\nEOE/AAM/F/D/V Employer\nNo Recruiting Agencies!\nNo phone calls, please.","description_format":"text","description_chars":2796,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","IoT Platforms & Solutions","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-26T08:15:40Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.865,"p_room":0.9,"age_days":13,"expected_fill_days":39,"reasons":["conf:1","velocity","win:mid"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/ayla-networks-technical-support-engineer-iot","json_url":"https://alion.io/job/ayla-networks-technical-support-engineer-iot.json","meta":{"generated_at":"2026-10-11T03:45:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1798,"day_limit":5000,"remaining_today":3202,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2012822},"rest":"https://alion.io/mcp/rest/get_company?id=2012822"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fayla-networks-technical-support-engineer-iot"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fayla-networks-technical-support-engineer-iot"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fayla-networks-technical-support-engineer-iot"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ayla-networks-technical-support-engineer-iot\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fayla-networks-technical-support-engineer-iot"}]}