Incident Manager

Ayli • 1 month ago
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Salary
≈ $26k – $45k per year (Estimated)
Location
Hybrid (France)
Employment
Freelance

First seen by Alion on Sep 10, 2026.

Overview
Company
Impact
Profile match

Ayli

Ayli is a consulting company specialised in digital transformation and data management. It also works on cybersecurity, generative AI and industrial systems, and hires engineers, analysts and project managers in France and Belgium. The company is based in France.
ayli-consulting.com • HQ: Nantes, France • Data Engineering & Migration Services • IT Consulting & Digital Transformation
Tech stack of Ayli

Contexte

Nous recherchons un Incident Manager pour accompagner la gestion et le pilotage des incidents dans un environnement IT exigeant.

Missions

  • Piloter les incidents majeurs et assurer leur résolution dans les meilleurs délais

  • Coordonner les équipes techniques et les différents intervenants

  • Organiser et animer les cellules de crise

  • Assurer le suivi des incidents jusqu’à leur résolution complète

  • Communiquer auprès des parties prenantes et assurer le reporting

  • Identifier les causes récurrentes et contribuer aux actions d’amélioration continue

  • Veiller au respect des processus ITIL et des niveaux de service (SLA)

Profil recherché

Profil recherché

  • Expérience confirmée en Incident Management

  • Bonne maîtrise des processus ITIL

  • Expérience dans la gestion d’incidents majeurs et de situations de crise

  • Excellentes capacités de coordination et de communication

  • Capacité à travailler avec des équipes techniques et métiers

  • Esprit d’analyse, réactivité et sens des priorités

  • Français courant et bon niveau d’anglais

TJM : À définir

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