{"id":1952130,"url":"https://alion.io/job/ayvens-charge-de-support-administration-et-operation-client-2","title":"Chargé de support administration et opération client","company":{"id":8810,"name":"Ayvens","domain":"ayvens.com","url":"https://alion.io/company/ayvens","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":45,"ghost_share":0,"stale_share":0.8,"repost_share":0.022,"time_to_fill_p50_days":38,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Strasbourg, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":37000,"period":"year","method":"role_country_seniority_unknown","sample_n":770},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T10:26:40Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-10T02:36:36Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"At Ayvens, progress starts with you.\nOur ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.\nSitué au carrefour de la relation commerciale et de la relation client, le Pôle Support et Administratif des Opérations Clients tient une place essentielle dans la relation avec nos parties prenantes (internes et externes). Ce Pôle est en charge d’apporter les réponses et les solutions aux demandes des chefs de parcs et des conducteurs tout au long du cycle de vie du contrat de location de véhicule, un relais intermédiaire pour les équipes commerciales et la direction de l’expérience clients.\nNous recherchons pour un CDD de 6 mois, un(e) Gestionnaire Administratif(ve) en charge du support administratif des opérations clients pour intégrer notre Centre de Services Partagés basé à Schiltigheim (67).\nA ce titre, vos missions seront :\nAnalyser et qualifier les demandes clients,\nDispatcher et orienter les demandes auprès des interlocuteurs concernés,\nApporter les réponses et les solutions aux demandes des chefs de parcs et des conducteurs tout au long du cycle de vie du contrat de location du véhicule,\nTraiter les réclamations et les litiges,\nTraiter quotidiennement les mails, les requêtes, les appels, et autres sollicitations clients/fournisseurs,\nParticiper activement à l’atteinte des objectifs quantitatifs et qualitatifs du service.\nEt si c’était vous ?\nVous faites preuve d'une bonne capacité d’écoute, d’adaptation et d’argumentation tant à l'écrit qu'à l'oral,\nVous êtes à l’aise avec les chiffres,\nConnaissance des outils informatiques, notamment Salesforce,\nCapacité d’organisation, de rigueur et d’autonomie,\nCapacité d'analyse et force de proposition.\nPrincipaux avantages et bénéfices :\n19 jours de RTT / an,\n1 jour de télétravail par semaine,\nPrimes de participation et d’intéressement,\nAbonnement Gymlib à prix préférentiel,\nPolitique RH dynamique avec de nombreuses opportunités de mobilité en interne,\nEt enfin, parce-que la diversité est plurielle, nos actions en la matière prennent des formes variées : Mission Handicap, partenariat avec l'Ecole de la 2ème Chance (E2C), participation au club des Entreprises s'Engagent, communauté interne œuvrant en faveur de la mixité et de l'inclusion ... sont autant d'exemples de la réalité de notre engagement.\nWhy Ayvens?\nWith over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.\nAt Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.\nJoin us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.","description_format":"text","description_chars":3735,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Fleet Management","Shared Mobility"],"lifecycle":[{"event":"open","at":"2026-10-06T10:26:40Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.513,"p_room":0.75,"age_days":34,"expected_fill_days":38,"reasons":["conf:4","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/ayvens-charge-de-support-administration-et-operation-client-2","json_url":"https://alion.io/job/ayvens-charge-de-support-administration-et-operation-client-2.json","meta":{"generated_at":"2026-11-10T10:57:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25372,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8810},"rest":"https://alion.io/mcp/rest/get_company?id=8810"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fayvens-charge-de-support-administration-et-operation-client-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fayvens-charge-de-support-administration-et-operation-client-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fayvens-charge-de-support-administration-et-operation-client-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ayvens-charge-de-support-administration-et-operation-client-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fayvens-charge-de-support-administration-et-operation-client-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1952130}},{"tool":"search_jobs","arguments":{"company":"ayvens.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1952130},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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