{"id":1029845,"url":"https://alion.io/job/ayvens-customer-service-executive-2","title":"Customer Service Executive","company":{"id":8810,"name":"Ayvens","domain":"ayvens.com","url":"https://alion.io/company/ayvens","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":35,"ghost_share":0,"stale_share":0.886,"repost_share":0.029,"time_to_fill_p50_days":40,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Slough, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-20T16:03:30Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"At Ayvens, progress starts with you.\nOur ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.\nCustomer Service function provides market leading customer care capability to LeasePlan Customers, whether Fleet managers, drivers or dealer & broker partners. Providing expert customer care for both the Ayvens brand and our White Label and banking partners, the customer service function is crucial to protecting and growing the Ayvens brand within the UK market.\nThe Corporate Care department is committed to enabling business retention and growth, by providing excellent levels of service. This is achieved by building strong customer and stakeholder relationships and developing team members with knowledge of the industry, along with a passion to deliver for our customers.\nYour Role and Responsibilities:\nProvide clear and accurate fleet management service and support to our customers.\nManage customer queries and requests through both email and telephone calls to a successful and timely resolution.\nDeliver a professional and engaging ‘front of house’ service to our customers and external contacts.\nResolve all issues by telephone as fast as possible, providing accurate information to our customers to minimise queries and complaints.\nDeliver client specific tasks and processes within agreed SLAs\nBuild rapport and confidence with out customer base.\nSkills and Experience:\nEducated to A-level standard or equivalent\nExcellent command of spoken English to enable telephone communication with customers\nGood command written English to enable email communication with customer\nCustomer facing experience\nAbility to deal calmly and professionally with customers on the telephone\nStrong work ethic\nAbility to show empathy and support to customers\nResilience\nWhat we offer\nRewards & Financial Benefits\nStarting Salary of £26,375. Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000)\nRetail discounts programme, GymFlex membership options, Cycle to Work scheme\nHealth & Wellbeing\nLife Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.\nTime Off & Work-Life Balance\n25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).\nWorkplace & On - Site Facilities\nFree parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events\nStudies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!\nWhy Ayvens?\nWith over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.\nAt Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.\nJoin us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.","description_format":"text","description_chars":4473,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Dental insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Fleet Management","Shared Mobility"],"lifecycle":[{"event":"open","at":"2026-09-18T13:23:55Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.433,"p_room":0.44,"age_days":40,"expected_fill_days":40,"reasons":["conf:7","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ayvens-customer-service-executive-2","json_url":"https://alion.io/job/ayvens-customer-service-executive-2.json","meta":{"generated_at":"2026-10-21T01:16:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1950,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8810},"rest":"https://alion.io/mcp/rest/get_company?id=8810"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fayvens-customer-service-executive-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fayvens-customer-service-executive-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fayvens-customer-service-executive-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ayvens-customer-service-executive-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fayvens-customer-service-executive-2"}]}