{"id":3800674,"url":"https://alion.io/job/azenta-field-service-engineer-2","title":"Field Service Engineer","company":{"id":4084670,"name":"Azenta","domain":"azenta.mx","url":"https://alion.io/company/azenta","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":5000,"max":9000,"currency":"SGD","period":"month","gross":true,"usd_annual":84432},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-05T00:00:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"What You'll Do...\nInstall, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to Azenta’s policies, procedures and work direction of supervisor or shift/site lead.\nSupervise the installation of CryoArc Tera systems\n\nInterface with customers to ensure customer satisfaction with equipment and service levels.\nMaintain a safe and clean working environment by conforming at all times to Azenta's and customer’s work protocols and policies.\nAttain Equipment Service and Operation Certification on equipment and systems as defined.\nSubmit reports, such as Service and Status Reports, on all support activities as defined and required.\nAdopt PoC for both customer and internal Azenta Management\nProvide weekly system performance summaries that reports number of system events (weekly, monthly, and rolling), issue pareto analysis, and root cause / corrective actions.\nAssist with sample migration (initial transfer from old format to new format and load into customer Store)\nProductively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties.\nRequirements\nDegree in mechanical engineering or equivalent in a relevant discipline.\n3 years + related work experience.\nStrong Electrical & Mechanical background.\nPossess excellent communication skills with the ability to read, write and speak with clarity in the English language and interface effectively with customers and peers.\nRequires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action.\nAbility to work independently in the field while prioritizing issues based on urgency, customer impact, and business needs.\nStrong familiarity and minimally 4 years experience installing CroArc systems, ideally with project of >4 CryoArc systems\n\nDisplays commitment to resolve problems and make independent decisions based upon the priority of the problem in relation to business needs.\nDiscretion and independent judgment are required resolving customer issues. \nAvailable and willing to travel, domestically and internationally as needed, and be available for specific emergency on-call work.\nMust have a valid driver’s license, good driving record, reliable mode of transportation, qualified to obtain a credit card for expenses and able to obtain a valid passport for the term of employment.\nMust be qualified to meet the requirements of background screening by a third-party agency.\nMust be able to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.\nWork performed generally will be to support global needs. International travel may be required at times.\nWork schedule is to align with customer needs. \nOn occasions, individuals may be asked to be on-call, or work on holidays, or weekends.\nWork in cold environments\nSkills\nTest Equipment, Troubleshooting, Ensuring Customer Satisfaction, Issue Handling, Equipment Maintenance, Equipment Qualification, International Experience, Customer Management, Decision Making, Electrical Engineering, Electronics, Mechanical Engineering, Technical Support, Resolve Complaints","description_format":"text","description_chars":3320,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Genomics & Genetic Testing","Laboratory Equipment"],"lifecycle":[{"event":"open","at":"2026-11-05T10:30:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":26,"reasons":["seen:4","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":84432,"is_top_pay":true},"html_url":"https://alion.io/job/azenta-field-service-engineer-2","json_url":"https://alion.io/job/azenta-field-service-engineer-2.json","meta":{"generated_at":"2026-11-09T08:18:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6438,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4084670},"rest":"https://alion.io/mcp/rest/get_company?id=4084670"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fazenta-field-service-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fazenta-field-service-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fazenta-field-service-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/azenta-field-service-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fazenta-field-service-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3800674}},{"tool":"search_jobs","arguments":{"company":"azenta.mx","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3800674},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}