{"id":1245069,"url":"https://alion.io/job/azeus-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":3803716,"name":"Azeus Systems Limited","domain":"azeus.com","url":"https://alion.io/company/azeus","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":136000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T17:16:09Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-21T06:05:59Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Azeus Systems Limited is seeking an experienced Senior Customer Success Manager to join our growing Customer Success team in Australia, supporting Convene, our leading governance management software used by organizations across more than 100 countries.\nAs a Senior Customer Success Manager, you will play a key role in helping customers maximize the value of Convene, build strong and trusted relationships, and achieve long-term success. You will manage a portfolio of Australian clients and work closely with senior stakeholders, including CEOs, Board members, Company Secretaries, governance professionals and executive teams.\nThis is a commercially focused, relationship -led role with responsibility for customer retention, renewals, adoption, account growth and expansion opportunities. You will also play an important role in developing customer advocates through referrals, testimonials, case studies, references and industry opportunities.\nThe role is suited to someone who is proactive, commercially minded, highly organized and confident engaging with senior stakeholders. Interstate travel will be required from time to time to meet clients, attend customer meetings, industry events and conferences.\nVisit azeusconvene.com for more information.\nResponsibilities\nReport to the Regional Manager and Head of Global Customer Success. \nOwn the customer lifecycle from onboarding through to renewal, retention and expansion. \nManage a portfolio of assigned Australian client accounts, ensuring strong engagement, customer satisfaction, retention and growth. \nMaintain strong visibility of customer health, product usage, engagement, upcoming renewals, risks and growth opportunities. \nProactively engage with customers to understand their business and governance needs and provide guidance on best practices for using Convene. \nBuild and maintain trusted relationships with senior stakeholders, including CEOs, Board members, Company Secretaries, governance professionals and executive teams. \nIdentify opportunities to increase product adoption, drive upsell and cross-sell, and expand relationships across customer organizations. \nDevelop customer advocates and identify opportunities for testimonials, case studies, referrals, references, speaking opportunities and other forms of customer advocacy. \nSupport new customers through onboarding and implementation, ensuring a smooth transition into ongoing Customer Success. \nCapture and communicate customer feedback, insights and product requirements to Product, Marketing and Sales teams. \nDevelop account plans for key customers, including renewal strategy, stakeholder mapping, growth opportunities and risk mitigation. \nMaintain accurate and up-to-date records of client interactions, activities, opportunities and account information in the CRM system. \nAttend weekly and monthly meetings and provide regular updates on account status, customer engagement, renewals, risks and opportunities. \nTravel interstate as required for customer meetings, events, conferences and other business activities. \nQualifications & Experience\n3+ years' experience in Customer Success, Account Management, Sales, Client Relationship Management or a related role. \nExperience working in a SaaS environment is preferred; experience in the technology or IT industry is an advantage. \nDemonstrated experience managing a portfolio of customers and taking ownership of retention, renewals and account growth. \nStrong commercial awareness and the ability to identify and develop upsell and cross-sell opportunities. \nExperience engaging confidently with senior stakeholders and decision-makers. \nStrong organizational and account-management skills, with the ability to manage multiple customers, priorities and deadlines effectively. \nStrong experience using CRM systems to manage customer relationships, activities, opportunities and account information. \nExcellent written and verbal communication skills. \nA proactive, solutions-focused approach with a strong commitment to customer outcomes. \nAbility to work independently while collaborating effectively with Sales, Marketing, Product and Customer Success teams. \nWillingness to travel interstate as required.\nSuccess in the Role Will Be Measured By\nCustomer retention and renewal rates \nNet revenue retention and account growth \nCustomer adoption and engagement \nUpsell and cross-sell revenue \nRenewal performance and pipeline visibility \nCustomer advocacy, referrals and case studies \nCustomer satisfaction and Net Promoter Score (NPS) \nQuality and accuracy of CRM data \nSuccessful onboarding and transition of new customers into ongoing Customer Success","description_format":"text","description_chars":4650,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T17:16:09Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.75,"p_room":0.75,"age_days":25,"expected_fill_days":27,"reasons":["conf:3","velocity","win:late"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/azeus-senior-customer-success-manager","json_url":"https://alion.io/job/azeus-senior-customer-success-manager.json","meta":{"generated_at":"2026-10-21T08:58:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12750,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3803716},"rest":"https://alion.io/mcp/rest/get_company?id=3803716"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fazeus-senior-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fazeus-senior-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fazeus-senior-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/azeus-senior-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fazeus-senior-customer-success-manager"}]}