{"id":486897,"url":"https://alion.io/job/azira-solutions-consultant","title":"Solutions Consultant","company":{"id":52584,"name":"Azira","domain":"azira.com","url":"https://alion.io/company/azira","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":43000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false},{"name":"Python","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-08-31T16:13:46Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-29T00:14:17Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"About Azira\nAzira is a data-first media and insights company on a mission to reinvent how brands use data to make smarter decisions, from where to open their next location to how they connect with customers in the real world. We blend marketing, location analytics, and strategy into a single platform, helping leading brands take action with confidence. We move fast, think boldly, and care deeply about building things that matter.\nWhy This Role Matters\nAzira is seeking a Solutions Consultant to join its Technical Services & Solutions Engineering team. This is a critical, high-impact, hands-on role that bridges pre-sales opportunity acquisition with robust post-sales technical execution. You will be the primary technical escalation point for client-facing questions, issues, and complex implementation needs - sitting between Product, Engineering, Data, and Client teams to ensure technical clarity, fast issue resolution, and a consistent client experience.\nThe role operates across two core pillars: driving deal closure through pre-sales solutions consulting, and ensuring post-sales operational excellence through direct ticket ownership, strict SLA management, and deep technical troubleshooting. As the India-based technical services anchor, you will partner closely with a US counterpart to provide near-continuous global coverage and unified technical decision-making, and help define and mature a scalable Technical Services operating model.\nWhat You'll Do\nPre-Sales Solutions Consulting\nPartner with Sales and Account Management to lead technical discovery sessions, mapping complex business requirements into viable technical architectures across data platforms, APIs, and the AdTech/MarTech ecosystem.\nPrepare and deliver high-impact product demonstrations, technical proof-of-concepts (POCs), and presentations to executive stakeholders, including CMOs, VPs, and Technical Directors.\nPerform precise technical deal cost-modeling to ensure proposed client architectures are optimized for financial viability, profitability, and delivery feasibility.\nOwn technical responses for RFIs, RFPs, platform security evaluations, and technical questionnaires.\nAddress technical objections, remove integration blockers, and validate custom feature feasibility during deal negotiations.\nClient-Facing Technical Ownership\nServe as the primary technical point of contact for client questions, incoming support tickets, platform issues, and escalations.\nTake complete ownership of technical issues from intake through resolution and closure.\nTroubleshooting & SLA Management\nConduct deep-dive initial investigations and rigorous root-cause analysis before escalating issues.\nLeverage internal logs, API triggers, and data pipelines to independently isolate faults.\nStrictly manage and enforce response and resolution SLAs.\nTriage and route issues appropriately to Engineering, Data Science, Ad Ops, Analytics, or Platform teams.\nPartner with the US Technical Services Lead on complex or high-risk escalations.\nProvide clear and professional client updates outlining issue diagnoses, immediate mitigations, and long-term action plans.\nDelivery Support & Enablement\nSupport technical onboarding and implementation for new or complex clients.\nProvide guidance on data integrations, measurement, APIs, and platform usage.\nCross-Functional Coordination\nAct as the bridge between client teams and internal technical functions.\nCoordinate across Engineering, Product, Data, and SRE teams.\nTrack follow-through and progress on all open technical items.\nOperational Rigor\nDocument recurring technical defects and issues.\nMaintain internal playbooks, FAQs, and technical documentation.\nIdentify operational patterns and surface insights to Engineering and Product teams.\nHelp inform the product roadmap and prevent recurring issues.\nProcess & Scale\nHelp define and mature the Technical Services operating model, including intake, prioritization, and escalation processes.\nImprove response times, first-touch resolution, and operational predictability.\nParticipate in US-India handoffs, syncs, and shared reporting.\nWhat You Bring\n5+ years of experience in Solutions Consulting, Technical Account Management, or Senior Technical Support Engineering within a SaaS, Data, or AdTech environment.\nAdvanced proficiency in Python for data manipulation, parsing, API request automation, scripting, and root-cause data verification.\nExpertise in building, querying, and customizing Tableau dashboards.\nStrong ability to analyze performance metrics and diagnose data visualization discrepancies.\nIn-depth knowledge of advertising technologies.\nExperience with Data Management Platforms (DMPs), Customer Data Platforms (CDPs), audience targeting infrastructure, and analytics frameworks.\nStrong practical experience with REST APIs, database queries, and cloud-based data architecture.\nExceptional structured and analytical thinking.\nProven ability to solve complex, multi-layered data and software integration challenges.\nAbility to clearly articulate complex data issues and technical architectures to non-technical client stakeholders, business leaders, and senior executives.\nProven track record of maintaining executive-ready communication standards.\nAbility to create precise written action plans and maintain meticulous ticket management under pressure.\nExperience maintaining 98%+ SLA adherence and high client satisfaction (CSAT).\nA collaborative team player who thrives in fast-paced and start-up environments.\nComfortable working under pressure and engaging with senior stakeholders.\nAbility to collaborate effectively with global teams across different time zones.","description_format":"text","description_chars":5660,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Providers & Datasets","Geospatial Analytics","Marketing Analytics & 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