{"id":105500,"url":"https://alion.io/job/azul-technical-account-manager","title":"Technical Account Manager","company":{"id":95669,"name":"Azul","domain":"azul.com","url":"https://alion.io/company/azul-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US","CA","MX","AI","AG","AW","BS","BB","BZ","BM","VG","BQ","KY","CR","CW","DM","DO","SV","GL","GD","GP","GT","HT","HN","JM","MQ","MS","NI","PA","PR","KN","LC","VC","PM","SX","TT","TC","VI"],"hiring_countries_total":38,"salary":{"min":175000,"max":250000,"currency":"USD","period":"year","gross":null,"usd_annual":250000},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Confluence","optional":true},{"name":"Datadog","optional":true},{"name":"Dynatrace","optional":true},{"name":"Grafana","optional":true},{"name":"Jira","optional":true},{"name":"New Relic","optional":true},{"name":"OpenJDK","optional":true},{"name":"Prometheus","optional":true}],"status":"live","first_seen_at":"2026-04-23T19:11:10Z","employer_posted_date":"2026-04-23","last_verified_at":"2026-10-25T05:26:39Z","board_verified":true,"closed_at":null,"days_open":184,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":184},"description":"About the Role\nThe Technical Account Manager (TAM) is a deeply technical post-sales role focused on driving successful adoption of Azul Prime within a portfolio of strategic customers. Unlike a traditional TAM role, this position is hands-on and technical first. You will spend the majority of your time engaged with customer engineering teams on JVM performance tuning, troubleshooting, reliability engineering, and architectural guidance. Strong relationship skills matter, but it is technical credibility with developers, SREs, and architects that makes this role successful.\nYou will be trusted by Azul’s most important accounts to ensure that their mission-critical Java applications run on Prime with the best possible performance, stability, and cost efficiency. And you will serve as the bridge between customers and Azul’s engineering organization, feeding real-world insights back into the product.\nWhat Makes This Role Different\nTechnical depth first. Expect to spend significant time reading thread dumps, GC logs, and flight recordings - not building slide decks.\nDirect partnership with Azul engineering. You will work side-by-side with our runtime, GC, JIT compiler, and tooling teams on complex customer issues.\nOwnership of technical outcomes. You own production adoption of Azul Prime within your accounts - from candidate application selection through successful rollout and ongoing optimization.\nKey Responsibilities\nStrategic Account Ownership\nOwn a portfolio of named strategic customers, with flexibility to engage additional high-value Azul Prime customers as opportunities arise.\nBuild and maintain deep, long-term relationships with technical stakeholders - SREs, Java developers, platform engineers, and architects.\nPartner closely with Sales, Customer Success, and Support on joint account planning, renewals, and expansion opportunities.\nTechnical Leadership\nServe as the primary technical advisor for Azul Prime across your accounts.\nLead troubleshooting, root cause analysis, and performance tuning engagements for JVM-based applications running at enterprise scale.\nProvide architectural guidance on reliability, scalability, latency, throughput, and cloud cost optimization.\nWork with customers to identify and qualify candidate applications for Azul Prime, then partner with them through successful production deployment.\nProduct & Engineering Partnership\nCollaborate with Azul’s runtime, compiler, GC, and tooling engineering teams to resolve complex technical issues.\nChannel structured, actionable customer feedback into Azul’s product and engineering organizations to help shape the roadmap.\nAct as a senior point of technical escalation for high-severity issues within your accounts.\nEnablement & Knowledge Sharing\nDesign and deliver customer-facing workshops, training sessions, and technical business reviews.\nCreate and maintain high-quality technical documentation, runbooks, and reusable customer-facing assets for Azul Prime.\nShare knowledge internally, mentoring peers across the TAM, Sales Engineering, and Support organizations.\nKeep internal systems current with account activity, engagement notes, and customer outcomes.\nRequired Qualifications\n12+ years in senior technical roles such as software engineering, SRE, performance engineering, or cloud/platform engineering.\n8+ years in customer-facing technical roles (TAM, solutions architect, consulting engineer, or SRE with direct customer engagement).\nStrong working knowledge of Java programming and JVM internals - garbage collection, JIT compilation, class loading, threading, and memory model.\nDemonstrated experience tuning and troubleshooting enterprise-scale Java applications in production.\nDemonstrated ability to perform root cause analysis and apply structured problem-solving techniques.\nStrong Linux fundamentals, including shell scripting and performance troubleshooting on Linux systems.\nHands-on experience with distributed systems, public cloud platforms (AWS, GCP, and/or Azure), and containerization (Kubernetes, Docker).\nExcellent written and verbal communication skills, with the ability to translate complex technical concepts for audiences ranging from individual engineers to senior executives.\nBased in North America and able to travel occasionally to customer sites (typically 10-20%).\nPreferred Qualifications\nDeep specialization in JVM performance tuning, GC behavior analysis, and low-latency Java applications.\nExperience with observability and monitoring stacks (Prometheus, Grafana, Datadog, New Relic, Dynatrace, JFR, or similar APM tools).\nFamiliarity with microservices architectures and modern cloud-native Java deployment patterns.\nCloud platform certification (AWS, Azure, GCP) or SRE-related certifications.\nContributions to open-source Java projects or active participation in the broader Java technical community.\nExperience using Jira and Confluence to raise bugs and maintain documentation.\nPrior experience with Azul Prime, OpenJDK, HotSpot, or other commercial Java 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