{"id":3602199,"url":"https://alion.io/job/azusa-solutions-cleared-field-support-specialist","title":"Cleared Field Support Specialist","company":{"id":4454665,"name":"Azusa Solutions","domain":"azusasolutions.com","url":"https://alion.io/company/azusa-solutions","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"CATS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Annapolis Junction, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"Service Desk","optional":false}],"status":"closed","first_seen_at":"2026-11-02T09:51:30Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T15:24:58Z","board_verified":false,"closed_at":"2026-11-05T15:24:58Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"**Only applicants with an Active TS/SCI and poly need apply.**\nAzusa Solutions is seeking a Field Support Specialist to join our team of talented consultants. This is an exciting opportunity to join a growing company comprised of highly qualified, highly impactful, and multi-talented individuals. \n*Candidate must be local to the DC, Maryland, or Northern Virginia area. *\nResponsibilities:\nProvide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.\nProvide on-site service desk coverage.\nProvide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.\nMaintain on-site ticketing queue for hardware and software requests.\nTravel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.) \nMaintain high level of ongoing communication with customer before and during call progression.\nSet and meet delivery target dates to comply with contract support SLAs.\nEscalate customer issues/concerns to leadership as needed. \nCoordinate with data center staff in remote locations to organize access for additional support.\nCreate break/fix and work order requests for access to local and remote locations.\nMaintain on-site spares inventory for local use. \nFollow government security policies. \nConduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.\nRequired Qualifications:\nExpertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems. \nExperience with firmware and software patching of systems from Oracle and Sun Microsystems.\nMinimum of 2 years of in-depth experience troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.\nClearance:\nActive/current TS/SCI with Poly required\nBenefit Information\nOur firm offers a professional and respectful work environment, exciting opportunities for professional growth, and comprehensive benefits, including:\nGenerous paid time off\nHealth, vision, and dental benefits\nLong term/short term disability\nLife insurance\n401(k) plan with match available immediately\nEmployee referral incentive\nRemote or Hybrid telework arrangements are available for some positions\nAbout Azusa\nAzusa Solutions (Azusa) helps clients solve their toughest challenges in the area Enterprise Application Development and Maintenance. Azusa is an equal opportunity employer. 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