Property Manager, Property Operations

Position Summary:

This is an exciting opportunity for an experienced property manager who is an expert in physical operation, maintenance, lease administration, and fiscal management of commercial office buildings. This position will have onsite responsibility within the Office & Industrial Team and includes management of the Hilton Inc. headquarters as well as oversight for additional assets in the Virginia portfolio. The Property Manager will be highly visible and will interact directly with Tenants, leadership, and focus on the objectives of reliable operation, attractive appearance, and superior customer service consistent with department’s mission. The Property Manager will lead, supervise and evaluate the property management & the onsite engineering team and other qualified personnel assigned to manage the buildings. These teams are ultimately responsible for preparing bid proposals and hire outside contractors; maintaining positive relationship with tenants; preparing operating expense and capital budgets; coordinating with leasing to market and negotiate leases; working with construction to coordinate new tenant construction with building operations; and communicating with accounting regarding property level accounting of income and expenses. The Property Manager Property Operations will be responsible for maximizing utilization of established technology tools used by the property management team.

Summary of Competitive Benefits & Perks:

• Health/Medical Insurance including Dental and Vision
• 401(k) with company match
• Paid time off
• Bonus/Target Incentive
• Tuition Reimbursement
• Discounts via the company’s EAP
• Monthly Employee Recognition Programs
• Referral bonus
• Pre-tax transportation options
• Plus more!

Company Core Values:

• Excellence: Demonstrates a commitment to continuous improvement, innovation, and achieving the highest possible standards for performance.
• Ethics: Demonstrates a commitment to integrity, peer respect, and fairness. Continuously demonstrates a strong work ethic by exhibiting an indisputable drive to get the job done.
• Results: The product of consistently going above and beyond to deliver exceptional value for the team and the organization.

Duties & Responsibilities:

• Quality Control: Supervises the repair, maintenance, and operation of assigned properties, utilizing the services of property managers, building engineers, other employees, and contractors. Regularly inspects properties to ensure that buildings are in good operating order and appearance.
• Leadership: Responsible for supervising and coaching personnel to ensure strong performance and employee development. Equal consideration will be given to the development of employees’ individual abilities and their interpersonal skills toward the objective of building an effective team and a positive work environment.
• Customer Service: Encourages by word and example a positive customer service attitude for all staff members, emphasizing the importance of tenant satisfaction and retention. Ensures that demand work orders are being tracked in MRI Angus and are acknowledged, updated, and completed in a timely manner.
• Procurement: Responsible for property level procurement including bid solicitation and evaluation of outside service contracts. Awards contracts with approval of supervisor. Supervises and evaluates all outside contractors for performance per specifications. Accepts responsibility for accounts payable from purchase orders through coding and approval for payment
• Budgets & Capital Planning: Creates accrual operating budget for fiscal year which, when approved by Owner’s representative, shall constitute fiscal plan for property. Prepares cash flow operating projections for full or partial fiscal year. Prepares written reports on the physical status of the buildings with recommendations for repairs or replacements. Prepares financial reports and variance reports as required. Prepares ten-year capital plan for each property.
• Emergency Preparedness: Has the authority to make decisions in the event of an emergency. On a 24-hour basis, responds as necessary to building emergencies that cannot be handled by the building staff. Take necessary steps to safeguard or minimize damage to property. Must advise supervisor when travelling outside of Washington DC area.
• Tenant Improvement Plans: Coordinates with leasing representatives and construction managers regarding introduction of tenants to building after lease execution. Monitors tenant improvements to effect smooth transfer of responsibility from construction department to management. Ensures that construction work performed in buildings, whether by management company or by tenants, is performed in accordance with Policies and Procedures.
• Lease Administration: Provides lease administration per Policies and Procedures. Reviews all initial lease abstracts and monitors billing and collection of rents, rent escalations, OER, and above-standard services and utilities. Has in-depth understanding of the reconciliation process for operating expense recoveries and the operating expense gross-up process.
• Tenant Relations: Executes Tenant Retention Program that includes periodic visits with tenant representatives, holiday gifts, creating and enhancing building amenities, and the developing tenant engagement activities.
• Safety & Security: Supervises security functions for protection of property in accordance with Policies and Procedures. Supervises fire and life safety annual drills and inspections per Policies and Procedures.
• Risk Management: Responsible for administration of the risk management program including property safety inspections and tracking and collecting Certificates of Insurance as required from tenants and contractors.
• Technology: Maximizes the use of property management technology platforms such as COVE, MRI Angus (demand and PM work orders, COI processing, routine and emergency communications), electricity monitoring system, water leak detection system, and other technology tools such as Microsoft Teams.

Skills/Abilities:

• Familiarity with building systems, building design, and interior construction
• Proven strong interpersonal skills
• Demonstrated organizational skills
• Strong analytical skills
• Exceptional verbal and written communication skills
• Proficiency with Microsoft Outlook, Word, Excel, and property management software
• Experience with Yardi and MRI Angus and Cove is desirable
• Experience with Microsoft Teams is desirable
• Effective team member

Experience / Education / Licenses / Certifications:

• Minimum five years Commercial Property Management Experience
• Multi-site and team management experience highly preferred
• Prior leadership experience is preferred
• Four-year college degree or commensurate work experience is required
• RPA or CPM Designation Preferred

Physical/Environment Requirements:

• Valid Driver's License and reliable transportation to office and multiple properties currently in Greater Metro Washington area. This includes, but is not limited to, Montgomery County, MD, Northern Virginia, and Washington, D.C.
• Ability to visit properties, building staff, and tenants. Ability to inspect exterior and interior of properties, including mechanical rooms, roofs, and stairwells. Roof access may require climbing interior or exterior ladders.

CORE COMPANY COMPETENCIES:

• Excellence demonstrates a commitment to continuous improvement, innovation, and achieving the highest possible standards for performance.
• Ethics demonstrates a commitment to integrity, peer respect, and fairness. Continuously demonstrates a strong work ethic by exhibiting an indisputable drive to get the job done.
• Results is consistently going above and beyond to deliver exceptional results and value for the team and the organization.

CORE JOB COMPETENCIES

• Communication: Interact with employees at many levels of the organization and must have the ability to express ideas and information orally and in writing keeping in mind the intended audience.
• Leadership: Using interpersonal skills and motivational methods to help coworkers, and departments come together to develop ideas and meet goals.
• Organizational Awareness:Applies knowledge of support with systems, situations, procedures and cultures of a group to help identify potential problems and new opportunities.
• Negotiation: The ability to manage differences of opinion or conflicting interests by gaining mutual agreement or acceptance of a course of action.
• Planning & Organization: Accomplishing specific goal(s) while managing time and resources to meet deadlines and expectations.
• People Development: Understanding strengths and weaknesses of individuals and teams to determine how to build and/or improve skills.