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diagnose, resolve, and put preventive measures in place so issues don't recur\nProduction Monitoring & Support: Continuously monitor service health, detect anomalies early, and act before they become incidents\nDeployment Execution: Design, implement, and maintain CI/CD pipelines using GitHub Actions and related tooling to automate build, test, security scanning, and deployment processes.\nEnvironment Oversight: Keep Pre-Production and Production environments stable and aligned - not building them from scratch, but ensuring they behave as expected day to day\nRunbook & Knowledge Management: Document operational procedures, known issues, and resolution steps to build a reliable knowledge base for the team\nCross-team Collaboration: Work shoulder-to-shoulder with development and platform teams to triage issues, clarify operational requirements, and close the feedback loop between prod and dev\nOperational improvement:\nIdentify recurring pain points and propose automation or tooling to reduce toil\nImprove observability coverage - dashboards, alerts, log queries - to catch issues faster\nContribute to service continuity initiatives and disaster recovery drills\nMust-have knowledge and experience\n5+ years in IT operations, application support (2nd/3rd line), or a similar production-facing role\nProven track record of owning incidents end-to-end - from alert to RCA to prevention\n2+ years working within an ITIL framework (incident, problem, change management)\nExperience working in Agile delivery environments alongside development teams\nExcellent English communication skills - able to explain technical issues clearly to both engineers and non-technical stakeholders, C1\nMust-Have Technical Skills:\nProduction operations & troubleshooting:\nProficiency with Jenkins to build and maintain pipelines to execute and troubleshoot deployments\nProficiency with CI/CD pipeline - introducing improvements and keeping the pipeline automated\nExcellent troubleshooting and problem-solving skills with the ability to independently investigate complex production issues.\nProficiency with log analysis and alerting tools: Splunk, Sysdig\nFluency in observability tooling: Prometheus, Grafana - 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