{"id":3048105,"url":"https://alion.io/job/b2broker-team-lead-it-infrastructure-support","title":"Team Lead, IT Infrastructure & Support","company":{"id":56895,"name":"B2BROKER","domain":"b2broker.com","url":"https://alion.io/company/b2broker","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Huntflow","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"worldwide","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":145000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2175},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"DHCP","optional":false},{"name":"DLP","optional":false},{"name":"DNS","optional":false},{"name":"GitLab","optional":false},{"name":"Google Workspace","optional":false},{"name":"Grafana","optional":false},{"name":"IAM","optional":false},{"name":"Jira","optional":false},{"name":"Keycloak","optional":false},{"name":"LDAP","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Slack","optional":false},{"name":"Terraform","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-10-22T01:21:48Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T13:30:03Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Responsibilities\nOperations and Reliability\nEnsure the availability of internal services in accordance with agreed-upon SLAs.\nManage incidents: prioritization, escalation, stakeholder communication, and post-mortems.\nPractice problem management: address the root causes of recurring incidents rather than just the symptoms.\nOversee user support-from onboarding and granting access rights to resolving Tier 2 and Tier 3 support tickets.\nProvide direct user support when necessary.\nEnsure the operational functionality of company offices.\nManage the inventory, distribution, and collection of hardware for employees.\nInfrastructure Development\nMaintain an infrastructure improvement roadmap and advocate for priorities to management.\nProactively identify bottlenecks and propose solutions-do not wait for top-down directives.\nPrepare business cases (defining the problem, options, costs, and risks) and implement approved solutions.\nAutomate routine tasks, such as access provisioning, standard service requests, and reporting.\nTeam Management\nDistribute workloads among 3 engineers; manage on-call schedules and rotations.\nConduct 1:1 meetings, set goals, provide feedback, and foster the professional growth of engineers.\nParticipate in the hiring process: candidate screening, technical interviews, and onboarding new hires.\nEliminate the \"bus factor\" by maintaining documentation and ensuring cross-functional knowledge so that no single person is the sole repository of critical information.\nProcesses and Control\nKeep documentation, runbooks, and the knowledge base up to date.\nManage changes: plan maintenance windows, handle rollbacks, and coordinate communications.\nOversee backups, disaster recovery, and basic information security requirements within your scope.\nManage relationships with vendors and contractors; monitor licenses and expenses.\nRequirements\nMust-have (mandatory)\nTier 1 - Expert level; a prerequisite for the role.\nMicrosoft Active Directory: GPO, replication, DNS integration, permissions, auditing, and troubleshooting.\nNetworking: DNS, DHCP, firewalls, and VPN - must be able to debug issues, not just configure services following a manual.\nGoogle Workspace: Administration, groups, security policies, 2FA, and basic DLP (Data Loss Prevention).\nTier 2 - Solid, practical proficiency.\nIaC (Infrastructure as Code): Terraform, Ansible.\nMonitoring and alerting: Zabbix, Prometheus, Grafana.\nScripting: Python, Bash, PowerShell.\nMDM (Mobile Device Management): Intune, Mosyle, Addigy, or Jamf.\nAzure and AWS: IaaS, IAM/roles, networking, and basic cost management (not requiring a full-scale DevOps architect role).\nGitLab: Administration, runners, and CI/CD for infrastructure tasks.\nKeycloak: Realms, clients, SSO (via SAML/OIDC), AD/LDAP integration, and federation.\n802.1X / RADIUS authentication for Wi-Fi, integrated with AD or Keycloak.\nTier 3 - Advanced user proficiency.\nSlack\nJira\nExperience and Skills\n2+ years of team leadership (managing 3+ engineers) - specifically in a management capacity, not just as a \"senior\" team member.\n5+ years in IT infrastructure or system administration.\nExperience with established incident and problem management processes (moving beyond manual \"firefighting\").\nExperience managing infrastructure changes from initial concept to production deployment.\nSoft Skills\nOwnership: Takes full responsibility for a problem, including aspects that may fall outside their formal scope.\nPrioritization under pressure: Able to distinguish between what is truly \"urgent\" and what is merely \"loud.\" Communication with non-specialists: explains things in simple terms and knows how to say \"no\" while providing a rationale.\nProactivity: brings forward suggestions rather than a list of complaints.\nDeveloping others: delegates tasks instead of doing everything for the team himself.\nConditions\nReliability: official employment from the first day, bonuses, annual employee review (salary review or bonus, feedback on work results)\nStability: our clients are in different countries, therefore we are ready for any changes in work of any country\nDevelopment: a lot of projects and products, which means increasing expertise in working with different technologies, or even switching to completely new ones for you within the company\nActive corporate life: we participate in thematic conferences and forums in our cool sphere of business, corporate parties in the best restaurants of the city with participation of stars, etc\nComfort: Offices are in different countries. You can work from anywhere in the world","description_format":"text","description_chars":4559,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":3,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Crypto Exchanges","Stock Exchanges & Market Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-22T01:21:48Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":38,"reasons":["conf:0","velocity","win:early","comp:remote,attention"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/b2broker-team-lead-it-infrastructure-support","json_url":"https://alion.io/job/b2broker-team-lead-it-infrastructure-support.json","meta":{"generated_at":"2026-10-25T14:12:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20320,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56895},"rest":"https://alion.io/mcp/rest/get_company?id=56895"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fb2broker-team-lead-it-infrastructure-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fb2broker-team-lead-it-infrastructure-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fb2broker-team-lead-it-infrastructure-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/b2broker-team-lead-it-infrastructure-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fb2broker-team-lead-it-infrastructure-support"}]}