{"id":408758,"url":"https://alion.io/job/b2spin-vip-account-manager","title":"VIP Account Manager","company":{"id":97262,"name":"B2Spin","domain":"b2spin.com","url":"https://alion.io/company/b2spin","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["BR","MX"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-27T15:20:13Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-29T08:23:39Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"We are B2Spin, and we are dedicated to delivering the best Free-to-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We have built a team of talented professionals from all over the globe, who are working to continually improve the experiences of our players. We are not looking to just be part of the industry, but to revolutionize it.\nThe Role\nAs a VIP Account Manager, you will be the commercial and relationship owner for a portfolio of our highest-value players. This is a proactive, revenue-focused role where success is measured by retention, engagement, and lifetime value growth.\nThis role requires a high level of trust, autonomy, and professionalism, including the opportunity to represent the business in face-to-face interactions with VIP players.\nYou will build trusted, long-term relationships with VIP players, identify opportunities to upsell and cross-sell, and deliver personalized experiences that drive loyalty, satisfaction, and sustainable revenue.\nWhat You Will Be Doing\nOwn and proactively manage a portfolio of high-value VIP players, acting as their dedicated point of contact\n\nBuild deep, long-term relationships by understanding each VIP’s preferences, behaviours, motivations, and expectations\n\nMaintain regular, proactive phone-based and digital communication, complemented by in-person engagement where strategically appropriate\n\nTravel to meet VIP players to strengthen relationships, improve retention, and unlock long-term commercial value\n\nMonitor player activity and performance metrics to identify churn risk, revenue opportunities, and engagement trends\n\nPlan and execute upsell and cross-sell strategies through personalized offers, promotions, and experiences\n\nDeliver tailored, high-touch VIP experiences that go beyond standard customer service\n\nRe-engage declining or inactive VIPs using targeted retention strategies\n\nCollaborate closely with internal teams (CRM, Promotions, Product, Payments, Customer Support) to ensure seamless VIP account management\n\nGather structured VIP feedback and act as the voice of the player internally to help evolve and improve the VIP program\n\nWhat We Are Looking For\nFluent English with excellent phone-based communication skills (Spanish is a strong plus)\n\nMandatory iGaming experience, ideally within online Casino and/or Sportsbook environments\n\nProven experience as a VIP Account Manager, VIP Host, or similar high-touch, revenue-driven role\n\nStrong commercial mindset with the ability to identify and execute upsell and cross-sell opportunities\n\nDemonstrated success in building and maintaining long-term, high-value customer relationships\n\nComfortable working with player data, KPIs, and performance targets\n\nStrong customer empathy combined with confidence to influence and drive commercial outcomes\n\nU.S. sports knowledge is considered a strong advantage\n\nAbility to thrive in a fast-paced environment while managing a portfolio independently\n\nWillingness and flexibility to travel to meet VIP players in person as part of relationship management\n\nWhy You Will Love It\nDirect ownership of high-value VIP relationships and their commercial performance\n\nAutonomy to design personalized strategies that meaningfully impact player experience and revenue\n\nOpportunity to represent the business in high-trust, relationship-led VIP environments\n\nCollaboration with a global, ambitious, and innovative team\n\nThe chance to help shape and grow a VIP program within a fast-evolving social gaming business\n\nEqual Opportunities\nWe hire based on skills, drive, and ideas-nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us. We also welcome candidates from non-traditional career journeys and value diverse perspectives that challenge conventional thinking. Diversity fuels our innovation, collaboration, and growth, and we're committed to creating an environment where everyone can contribute their best work and thrive.","description_format":"text","description_chars":4098,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-06T01:39:41Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.375,"p_room":0.28,"age_days":62,"expected_fill_days":24,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/b2spin-vip-account-manager","json_url":"https://alion.io/job/b2spin-vip-account-manager.json","meta":{"generated_at":"2026-10-29T10:49:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16411,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":97262},"rest":"https://alion.io/mcp/rest/get_company?id=97262"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fb2spin-vip-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fb2spin-vip-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fb2spin-vip-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/b2spin-vip-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fb2spin-vip-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":408758}},{"tool":"search_jobs","arguments":{"company":"b2spin.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":408758},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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