{"id":3112564,"url":"https://alion.io/job/babble-1st-line-engineer","title":"1st Line Engineer","company":{"id":6333,"name":"Babble","domain":"babblecloud.com","url":"https://alion.io/company/babblecloud","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-22T17:48:42Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T05:52:54Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Why Babble?\nBabble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.\nWe are specialists in:\nMicrosoft Modern Work\nCybersecurity\nContact Centre Technology\nMobile Solutions\nCommunications & Connectivity\nWith thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.\nJoin us on this exciting journey and let's achieve greatness together!\nAbout Us | Leading UK Cloud Solutions Provider | Babble\n Join Our Dynamic Team as a 1st Line Engineer!\nAre you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!\nWhat will you be doing?\nProvide world class service and support for clients across IT, basic voice/telephony systems, and ISP/connectivity services. Troubleshoot and diagnose IT issues, provide remote support, and assist in the maintenance of client computer systems. Perform basic connectivity checks and use relevant provider portals to diagnose and validate service status.\nAccountabilities and Deliverables:\nPromptly and accurately log and respond to incidents and requests into our case management system via phone and email.\n\nEnsure customer calls are promptly attended to, providing efficient and effective support.\n\nMaintain a high standard of information recording within cases, ensuring all pertinent details are accurately documented.\n\nProactively manage your queue and response levels to meet and exceed customer expectations and SLAs.\n\nTroubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime.\n\nPerform basic voice and connectivity-related support, including call routing, extensions, diverts, and connectivity checks.\n\nAssist with basic telephony system and connectivity issues and liaise with relevant teams where escalation is required.\n\nWhat else looks good for this role:\nThe successful candidate will be organised, self-motivated, and an effective communicator, with strong attention to detail and a team-oriented mindset. \nThis is a fast-paced environment requiring tenacity, diligence, and efficiency always.\n\nPossess effective communication skills, both verbal and written.\n\nAttention to detail is crucial in accurately documenting and resolving issues.\n\nDisplay a proactive, determined, and persistent approach to problem-solving.\n\nCapable of working independently and collaboratively within a team.\n\nShow eagerness to learn and willingness to research faults or refer to documentation when necessary.\n\nComfortable handling both IT and basic telephony and connectivity-related queries.\n\n Previous experience on a service desk is advantageous.\n\nProficient in customer support, including phone and email communication.\n\nUnderstanding of Microsoft products and technologies.\n\nAbility to troubleshoot hardware issues across laptops, desktops, peripherals, and other IT equipment, with a strong understanding of Microsoft Windows Desktop operating systems and related troubleshooting.\n\nCapability of learning new software and systems as required.\n\nExceptional organisational, time management, and multitasking skills.\n\nFamiliarity with Microsoft 365, including user management, Teams, Exchange, and Entra.\n\nFamiliarity with basic telephony/voice systems (e.g. call diverts, extensions, connectivity checks)\n\nFamiliarity with antivirus management - desirable.\n\nWillingness to adopt and effectively use AI tools as part of day-to-day work, where appropriate, to improve efficiency, problem-solving, and service delivery.\n\n Why work for Babble?\nRisk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits\n22 days holiday Balance PLUS UK Bank Holidays - with increased annual leave based on length of service\n5% allowance based on basic salary that can be towards Medical Aid.\nUPS provided to assist with load shedding (2-4hrs power for a laptop)\nBabble issued laptop\nAnnual Company Celebrations\nThe recruitment journey\nWe want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview and possibly a follow up interview and competency testing depending on the role requirements.\nDirect Candidates Only\nBabble | Leading UK Cloud Solutions Provider","description_format":"text","description_chars":4789,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Managed IT Services (MSP)","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-22T21:22:50Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":41,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/babble-1st-line-engineer","json_url":"https://alion.io/job/babble-1st-line-engineer.json","meta":{"generated_at":"2026-10-27T08:11:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9055,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6333},"rest":"https://alion.io/mcp/rest/get_company?id=6333"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbabble-1st-line-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbabble-1st-line-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbabble-1st-line-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/babble-1st-line-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbabble-1st-line-engineer"}]}