{"id":2145725,"url":"https://alion.io/job/babble-it-support-specialist","title":"IT Support Specialist","company":{"id":6333,"name":"Babble","domain":"babblecloud.com","url":"https://alion.io/company/babblecloud","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pristina, Kosovo"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"VMWare","optional":false},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-09-03T15:22:26Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-12T11:44:59Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"Why Babble?\nBabble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.\nWe are specialists in:\nMicrosoft Modern Work\nCybersecurity\nContact Centre Technology\nMobile Solutions\nCommunications & Connectivity\nWith thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.\nJoin us on this exciting journey and let's achieve greatness together!\nAbout Us | Leading UK Cloud Solutions Provider | Babble\n Join Our Dynamic Team an IT Support Specialist! \nAre you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!\nWhat will you be doing?\nThe Purpose of your role Operating as a predominantly desk-based technician providing world class service and support for clients and colleagues, troubleshooting, and diagnosing IT issues within SLAs, providing remote support to our clients and assisting in the monitoring and maintenance of their computer systems and networks.\nAccountabilities and Deliverables:\nEnsure customer calls are promptly attended to, providing efficient and effective support.\nMaintain a high standard of information recording within cases, ensuring all pertinent details are accurately documented.\nProactively manage your queue and response levels to meet and exceed customer expectations and SLAs\nTroubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime.\nComplete/Update technical documentation.\nMentor and train colleagues.\nCore Competencies:\nExcellent understanding of Microsoft 365 services and administration/troubleshooting.\nHands-on experience with Intune Endpoint Management.\nExcellent understanding of Microsoft Desktop OS/Server OS and troubleshooting.\nExperience with Microsoft Azure.\nAntivirus management - Deploy, configure and troubleshoot.\nExperience of working with business networks and troubleshooting them.\nExperience with troubleshooting hardware - Laptops, Desktops, Servers, Peripherals and other IT hardware.\nEmail Protection.\nVirtualisation Technologies (Hyper-V, VMware) (desirable).\nBackup & Disaster Recovery (desirable).\nScripting/Automation (desirable).\nWhat else looks good for this role:\nFriendly and confident. Comfortable liaising with various levels of end user, both internal and external.\nStrong communication skills, both written and verbal.\nExcellent troubleshooting and technical skills.\nAttention to detail is crucial in accurately documenting and resolving issues.\nDisplay proactive, determined, and persistent attitudes towards problem-solving.\nCapable of working both independently and as part of a team.\nExhibit eagerness to learn and willingness to research faults or refer to documentation when necessary.\nPrevious experience on a service desk in managed services is essential.\nProficient with multiple technologies and dealing with difficult and sensitive technical problems.\n Why work for Babble?\nAnnual Leave: 20 days’ paid holiday\nPublic Holidays: 12 paid bank holidays\nPension: Statutory pension provision\nSick Leave: 20 days’ statutory sick pay\nWorking Pattern: 10-day fortnight\nWork Environment: Full-time, office-based role\nParental Leave: Statutory maternity and paternity leave \nThe recruitment journey\nWe want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.\nDirect Candidates Only\nBabble | Leading UK Cloud Solutions Provider","description_format":"text","description_chars":4088,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Managed IT Services (MSP)","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-09T04:20:06Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.676,"p_room":0.75,"age_days":38,"expected_fill_days":50,"reasons":["conf:2","win:late"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/babble-it-support-specialist","json_url":"https://alion.io/job/babble-it-support-specialist.json","meta":{"generated_at":"2026-10-12T11:55:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18627,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6333},"rest":"https://alion.io/mcp/rest/get_company?id=6333"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbabble-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbabble-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbabble-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/babble-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbabble-it-support-specialist"}]}