{"id":2145718,"url":"https://alion.io/job/babble-l3-support-engineer","title":"L3 Support Engineer","company":{"id":6333,"name":"Babble","domain":"babblecloud.com","url":"https://alion.io/company/babblecloud","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Bicep","optional":false},{"name":"Crowdstrike","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Defender for Cloud","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Sentinel","optional":false},{"name":"PowerShell","optional":false},{"name":"Sophos","optional":false},{"name":"Terraform","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-28T12:23:57Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-11T18:17:39Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Why Babble?\nBabble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.\nWe are specialists in:\nMicrosoft Modern Work\nCybersecurity\nContact Centre Technology\nMobile Solutions\nCommunications & Connectivity\nWith thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.\nJoin us on this exciting journey and let's achieve greatness together!\nAbout Us | Leading UK Cloud Solutions Provider | Babble\n Join Our Dynamic Team as a L3 Support Engineer!\nDo you enjoy building complex Microsoft Azure solutions, not just designing them? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customers’ most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!\nPurpose of the Role\nThe L3 Engineer role is a senior, hands-on technical delivery resource and technical authority within the Babble Professional Services team. The primary focus of the role is the personal implementation, configuration and deployment of complex customer solutions, centred on Microsoft Azure cloud infrastructure and extending across Modern Workplace, Cyber Security, Networking and Backup/DR. Operating as a Level 3 Engineer, the role personally builds and deploys solutions on complex, high-risk and multi-domain projects and sets the technical standard for how solutions are built and configured across the team.\nThe role also owns the design phase of customer engagements, producing High-Level Designs, Low-Level Designs and Statements of Work that translate requirements into buildable, production-ready solutions. Design and deployment are treated as a single continuum: the Solutions Architect is accountable for the technical quality of the solution from design through to a working, tested and handed-over deployment, and stays hands-on throughout.\nKey Responsibilities\nHands-on Technical Delivery\nLead hands-on implementation on complex, high-risk or multi-domain projects including Azure Virtual Desktop deployments, complex network architectures, multi-tenant security configurations, hybrid identity environments, and large-scale migration programmes.\nPersonally build, configure and deploy Microsoft Azure environments, including landing zones aligned to the Cloud Adoption Framework, management group and subscription structures, Azure Policy, RBAC and cost governance.\nImplement Azure networking, including hub-and-spoke topologies, VNet peering, Azure Firewall, NSGs, VPN Gateway, Private Endpoints, Azure DNS and hybrid connectivity to on-premises and branch sites.\nDeploy and configure identity and access solutions, including Microsoft Entra ID, hybrid identity (Entra Connect and Cloud Sync), Conditional Access and Privileged Identity Management.\nDeliver Azure Virtual Desktop and Windows 365 deployments end to end, including host pools, image management, FSLogix profile storage, scaling and security baselines.\nPlan and execute server, workload and data migrations to Azure using Azure Migrate and related tooling, including cutover, rollback planning and post-migration optimisation.\nImplement Azure backup and disaster recovery using Azure Backup and Azure Site Recovery, including recovery testing against agreed RTO and RPO.\nConfigure security and monitoring across Azure and Microsoft 365, including Defender for Cloud, Defender XDR, Microsoft Sentinel, Azure Monitor and Log Analytics.\nAutomate deployment and configuration using PowerShell, Azure CLI and Infrastructure as Code (Bicep, ARM and/or Terraform), and build reusable deployment templates for the team.\nDeploy and configure the wider Babble portfolio hands-on, including Microsoft 365 and Intune, Sophos Firewall and Sophos Central, Mimecast, and Acronis Cyber Protect.\nAct as the final technical escalation point during delivery, diagnosing and resolving complex configuration, integration and environment issues directly.\nDesign, Assurance and Team Leadership\nProduce High-Level Designs and Low-Level Designs for customer solutions across Modern Workplace, Cyber Security, Network and Backup/DR domains, defining the technical architecture, configuration specifications, integration requirements, and dependencies that form the basis of all Professional Services delivery.\nAuthor Statements of Work that clearly define project scope, deliverables, assumptions, exclusions, acceptance criteria, and delivery milestones, ensuring commercial and technical alignment between what has been sold and what will be delivered.\nProvide technical guidance and design assurance throughout the delivery lifecycle, reviewing implementation progress against HLD/LLD specifications, validating configuration decisions made by fellow engineers and advising on deviations from the approved design where necessary.\nAct as a senior technical resource for the wider Professional Services team, providing guidance on design ambiguities, environment conflicts, vendor-specific technical issues, and scope boundary questions to support effective project delivery across all levels.\nSupport pre-sales technical activities including customer scoping calls, solution qualification, technical feasibility assessments, and design input for proposals, ensuring opportunities are technically sound and deliverable before commitment to Statement of Work.\nConduct technical design reviews with customers to validate requirements, confirm design assumptions, identify risks, and secure sign-off on the proposed solution architecture before delivery commences.\nDefine and maintain technical standards, deployment checklists, configuration baselines, and design templates used across the Professional Services team, ensuring consistency and quality across all project deliveries.\nValidate UAT results and technical acceptance for projects where the Solutions Architect has produced the design, confirming that the delivered solution meets the specifications defined in the HLD/LLD and Statement of Work.\nMentor and develop Level 1 and Level 2 engineers through technical guidance, design reviews, knowledge sharing and structured feedback, actively supporting career progression and capability uplift within the Professional Services team.\nCollaborate with the Support Desk, NOC, Product Managers, and Solution Leads to ensure solutions are designed for operational supportability, including monitoring requirements, escalation paths, documentation standards, and ongoing managed service compatibility.\nIdentify and communicate project risks, design constraints and technical dependencies to Project Managers, the Solutions Delivery Manager and customers, providing clear recommendations and mitigation options to support informed decision-making.\nLead post-implementation design reviews on complex projects, evaluating design effectiveness against delivery outcomes, capturing lessons learned and feeding improvements back into design standards and templates.\nMaintain expert-level technical skills and advanced vendor certifications across the Babble solution portfolio, attending vendor technical briefings, evaluating new product capabilities, advising on the evolution of the portfolio and staying current with platform roadmaps, architectural best practices and emerging technologies across Microsoft Azure, Microsoft 365, Mimecast, Sophos, Acronis and networking.\n Extensive hands-on experience personally deploying and configuring production Microsoft Azure environments, including networking, identity, compute, Azure Virtual Desktop, migration and BCDR. Candidates will be expected to evidence solutions they built themselves, not only solutions they designed or oversaw.\nProven scripting and automation capability in PowerShell, with working experience of Infrastructure as Code.\nHands-on deployment experience across Modern Workplace, Cyber Security, Backup/DR and Networking, ideally including the Microsoft, Sophos, Mimecast and Acronis platforms.\n\nDemonstrable design authorship (High-Level Designs, Low-Level Designs and Statements of Work) and pre-sales technical experience.\n\nTrack record of mentoring and raising the technical capability of a delivery team.\n\nDesired Certifications\nMicrosoft Certified: Azure Solutions Architect Expert (AZ-305), or its current Microsoft successor certification. \nMicrosoft Certified: Cybersecurity Architect Expert (SC-100), or its current Microsoft successor certification. \nMicrosoft 365 Certified: Administrator Expert (MS-102), or its current Microsoft successor certification. \nSophos Certified Architect for Sophos Firewall and Sophos Central Endpoint/Server (each requires the corresponding Sophos Certified Engineer certification as a prerequisite). \nAcronis Certified Engineer (Cyber Protect). \nMimecast Certified Product Professional, Advanced level (Email Security, Cloud Gateway). \nAdvantageous Certifications\nPRINCE2 7th Edition Practitioner, or equivalent project management certification (for example PMP or APM PMQ). \nITIL 4 Foundation (or ITIL Version 5 Foundation) in IT service management. \nCISSP (ISC2), or equivalent senior security certification; CompTIA Security+ (SY0-701) is an acceptable foundational alternative. \nCrowdStrike Falcon certifications such as CrowdStrike Certified Falcon Administrator (CCFA) or Falcon Responder (CCFR), and familiarity with the Falcon Complete managed detection and response service.\n Why work for Babble?\nRisk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits\n22 days holiday Balance PLUS UK Bank Holidays - with increased annual leave based on length of service\n5% allowance based on basic salary that can be towards Medical Aid.\nUPS provided to assist with load shedding (2-4hrs power for a laptop)\nBabble issued laptop\nAnnual Company Celebrations\nHome-Working Policy\nYour location will be home based, and you will require stable internet connection.\nIt will be your responsibility to have a solution in place to mitigate loadshedding to ensure you are able to work your normal shifts effectively, working from a public space is not deemed a acceptable solution.\nAs a home worker we expect you to have a suitable work set up, desk and a chair in a quiet space.\nThe recruitment journey\nWe want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.\nDirect Candidates Only\nBabble | Leading UK Cloud Solutions Provider","description_format":"text","description_chars":10941,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Information Security","Managed IT Services (MSP)","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-09T04:20:06Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.852,"p_room":1,"age_days":11,"expected_fill_days":50,"reasons":["conf:2","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/babble-l3-support-engineer","json_url":"https://alion.io/job/babble-l3-support-engineer.json","meta":{"generated_at":"2026-10-11T19:26:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6240,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6333},"rest":"https://alion.io/mcp/rest/get_company?id=6333"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbabble-l3-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbabble-l3-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbabble-l3-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/babble-l3-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbabble-l3-support-engineer"}]}