{"id":3628439,"url":"https://alion.io/job/babble-mobile-customer-support-specialist","title":"Mobile Customer Support Specialist","company":{"id":6333,"name":"Babble","domain":"babblecloud.com","url":"https://alion.io/company/babblecloud","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pristina, Kosovo"],"countries":["XK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T17:01:14Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-08T16:34:16Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Why Babble?\nBabble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.\nWe are specialists in:\nMicrosoft Modern Work\nCybersecurity\nContact Centre Technology\nMobile Solutions\nCommunications & Connectivity\nWith thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.\nJoin us on this exciting journey and let's achieve greatness together!\nAbout Us | Leading UK Cloud Solutions Provider | Babble\n Join Our Dynamic Team as a Mobile Customer Support Specialist!\nAre you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!\nWhat will you be doing?\nThe Mobile Customer Support Specialist exists to provide high-quality technical and service support to customers using Babble’s mobile services. The role is responsible for resolving customer queries, diagnosing service issues, managing incidents through to resolution, and delivering an outstanding customer experience while ensuring adherence to operational processes, service levels, and compliance requirements.\nAccountabilities and Deliverables:\nDeliver exceptional support for customers using Babble mobile services\nRespond to incidents and service requests within agreed SLAs\nTroubleshoot mobile connectivity, SIM, usage, roaming, and service-related issues\nDiagnose and resolve technical issues or coordinate escalation where required\nMaintain ownership of customer incidents through to resolution - Communicate proactively with customers regarding progress and resolution updates\nLiaise with network operators regarding faults, outages, and service-impacting incidents\nIdentify recurring issues and contribute to root cause analysis activities \nSupport service improvement initiatives that enhance customer experience and operational efficiency\nCore Competencies:\nUnderstand each requirement in full.\nBuild strong relationships while dealing with customer cases\nAbility to manage multiple support cases simultaneously\nCan perform daily support case reviews and understands when to progress/escalate.\nFocus on being an internal advocate and voice for the customer to enhance both the customer experience and Babble’s offerings\nIs prepared to own every case for the assigned customers and ensure they are resolved in a timely and comprehensive fashion\nAbility to use all communication mediums between customers and the company to ensure a smooth customer experience.\nExcellent trouble shooting and problem-solving abilities\n\nKey Performance Indicators\nFirst contact resolution\nInternal and external SLA measures\nCase quality\n· Strong written and verbal communications skills\n· Proven Customer focus\n· Minimum 2 years’ experience in a customer service role\n Why work for Babble?\nAnnual Leave: 20 days’ paid holiday\nPublic Holidays: 12 paid bank holidays\nPension: Statutory pension provision\nSick Leave: 20 days’ statutory sick pay\nWorking Pattern: 10-day fortnight\nWork Environment: Full-time, office-based role\nParental Leave: Statutory maternity and paternity leave \nThe recruitment journey\nWe want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.\nDirect Candidates Only\nBabble | Leading UK Cloud Solutions Provider","description_format":"text","description_chars":3909,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Managed IT Services (MSP)","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-11-02T20:18:21Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":39,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/babble-mobile-customer-support-specialist","json_url":"https://alion.io/job/babble-mobile-customer-support-specialist.json","meta":{"generated_at":"2026-11-08T17:29:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6333},"rest":"https://alion.io/mcp/rest/get_company?id=6333"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbabble-mobile-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbabble-mobile-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbabble-mobile-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/babble-mobile-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbabble-mobile-customer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3628439}},{"tool":"search_jobs","arguments":{"company":"babblecloud.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3628439},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}