{"id":2145726,"url":"https://alion.io/job/babble-product-manager-uccx-contact-centre","title":"Product Manager – UC,CX & Contact Centre","company":{"id":6333,"name":"Babble","domain":"babblecloud.com","url":"https://alion.io/company/babblecloud","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pristina, Kosovo"],"countries":["XK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":110000,"period":"year","method":null,"sample_n":10387},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T12:05:51Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-11-05T10:18:51Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"Why Babble?\nBabble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.\nWe are specialists in:\nMicrosoft Modern Work\nCybersecurity\nContact Centre Technology\nMobile Solutions\nCommunications & Connectivity\nWith thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.\nJoin us on this exciting journey and let's achieve greatness together!\nAbout Us | Leading UK Cloud Solutions Provider | Babble\n Join Our Dynamic Team as a Product Manager - UC,CX & Contact Centre! \nAre you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!\nWhat will you be doing?\nWe are seeking a motivated and detail-oriented Junior Product Manager (UC) to support the development and evolution of our UC, CX and Contact centre portfolio. This role is ideal for someone early in their product management career who is passionate about communication technologies such as voice, video, messaging, and contact centre platforms.\nThe products will be delivered across all sales channels of Babble. Thereafter the role will manage and monitor the product(s) in life. The success of the role will be dependent on working in virtual teams and influencing key stakeholders from around the business.\nYou will work closely with senior product managers, operations, sales, and partners to deliver products that enhance communication experiences for all Babble customers. The role will be internal and external facing, providing assistance to the sales community is a vital part of the position.\nThe role will incorporate vendor relationships. The successful applicant will be key in maintaining aligned relationships with vendors that support the product area.\n\nAccountabilities and Deliverables:\nAt all times working toward making the product & services portfolio ‘Easy to buy and easy to sell’ across all relevant Business Units\nSupporting the sales community\nInput into the creation of cost models and pricing tools\nLeading virtual teams to deliver products\nStakeholder engagement\nReporting on product portfolio\nCreate and manage product roadmaps\nImplementation of and collaboration on best practice for lifecycle management\nBusiness improvement\nIdentification and introduction of new product / capabilities to be offered.\nSupport the senior product managers in the creation of business plans to support training and investment in new capabilities\nTo liaise with manufacturers for technical updates and support for the technologies used\nVendor management including but not exclusive to, monthly meetings, sales tracking, business plan creation\nTravelling between different Babble and vendor offices in order to efficiently conduct business\nWhat success looks like in this role\nSuccessfully complete product development within defined time scales\nEnsure that the products contribute to the business targets for in year growth\nSupport business transformation projects to improve efficiency within the business, within specified timescales\nWhat else looks good for this role:\nAbility to work in virtual geographically disperse teams\nStrong organisational and interpersonal skills\nGood time management and prioritisation skills\nStrong attention to detail and diligence\nExcellent oral and presentation skills with the ability to articulate a message to a mixed audience, from managerial/strategic personnel to technical personnel\nWhat you'll gain\nHands-on experience in managing UC, CX and Contact Centre products\nExposure to leading platforms and technologies in the communications space\nMentorship from experienced product managers\nOpportunity to grow into a full Product Manager role\n Some experience in product lifecycle management\nBe technically and commercially aware of the market and have a full understanding of the technical, business and commercial propositions on offer\nA good knowledge of Microsoft tools to create associated collateral for the support of both new product release and in life product updates\nKnowledge of Sales/Operational processes and their interaction with the Project Delivery Teams\nGood project management skills, not essential but will benefit the employee in this role\n Why work for Babble?\nPension: Statutory pension provision\nSick Leave: 20 days’ statutory sick pay\nWork Environment: Full-time, office-based role\nParental Leave: Statutory maternity and paternity leave\nThe recruitment journey\nWe want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.\nDirect Candidates Only\nBabble | Leading UK Cloud Solutions Provider","description_format":"text","description_chars":5256,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Managed IT Services (MSP)","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-09T04:20:06Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.635,"p_room":0.36,"age_days":64,"expected_fill_days":39,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/babble-product-manager-uccx-contact-centre","json_url":"https://alion.io/job/babble-product-manager-uccx-contact-centre.json","meta":{"generated_at":"2026-11-05T14:52:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19306,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6333},"rest":"https://alion.io/mcp/rest/get_company?id=6333"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbabble-product-manager-uccx-contact-centre"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbabble-product-manager-uccx-contact-centre"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbabble-product-manager-uccx-contact-centre"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/babble-product-manager-uccx-contact-centre\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbabble-product-manager-uccx-contact-centre"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2145726}},{"tool":"search_jobs","arguments":{"company":"babblecloud.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2145726},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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