{"id":2145737,"url":"https://alion.io/job/babble-support-engineer-l2","title":"Support Engineer L2","company":{"id":6333,"name":"Babble","domain":"babblecloud.com","url":"https://alion.io/company/babblecloud","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":29000,"period":"year","method":"role_country_seniority_unknown","sample_n":22},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"VMWare","optional":false},{"name":"Microsoft Teams","optional":true},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-08-31T16:11:30Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-12T11:44:59Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Why Babble?\nBabble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.\nWe are specialists in:\nMicrosoft Modern Work\nCybersecurity\nContact Centre Technology\nMobile Solutions\nCommunications & Connectivity\nWith thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.\nJoin us on this exciting journey and let's achieve greatness together!\nAbout Us | Leading UK Cloud Solutions Provider | Babble\n Join Our Dynamic Team as a 2nd Line Engineer\nAre you passionate about IT? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customers’ most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!\nWhat will you be doing?\nOperating predominantly as a desk-based technician, you will provide world-class service and support to clients and colleagues. This includes troubleshooting and diagnosing IT issues within SLAs, delivering remote support to clients, and assisting with the monitoring and maintenance of their computer systems and networks.\nAccountabilities and Deliverables:\nEnsure customer calls are promptly attended to, providing efficient and effective support.\nMaintain a high standard of information recording within cases, ensuring all relevant details are accurately documented.\nProactively manage your queue and response levels to meet and exceed customer expectations and SLAs.\nTroubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime.\nComplete and update technical documentation.\nMentor and train colleagues.\nCore Competencies:\nExcellent understanding of Microsoft 365 services, including administration and troubleshooting.\nExcellent understanding of Microsoft desktop and server operating systems, including troubleshooting.\nExperience with Microsoft Azure.\nAntivirus management - deployment, configuration, and troubleshooting.\nExperience working with business networks and troubleshooting issues.\nExperience troubleshooting hardware, including laptops, desktops, servers, peripherals, and other IT equipment.\nEmail protection solutions.\nVirtualisation technologies (Hyper-V, VMware) - desirable.\nBackup and Disaster Recovery - desirable.\nScripting and automation - desirable.\nWhat else looks good for this role:\nFriendly and confident, with the ability to liaise comfortably with end users at all levels, both internal and external.\nStrong written and verbal communication skills.\nExcellent technical and troubleshooting skills.\nHigh attention to detail when documenting and resolving issues.\nA proactive, determined, and persistent approach to problem-solving.\nAbility to work both independently and as part of a team.\nEagerness to learn, including researching faults and referring to documentation when required.\n Previous experience working on a service desk as a 2nd Line Engineer is essential.\nExperience in a managed services (MSP) environment is advantageous.\nProficiency across multiple technologies and the ability to manage difficult and sensitive technical issues.\n Why work for Babble?\nRisk cover, including Life Cover, Critical Illness Cover, funeral benefits, and some disability benefits.\n22 days’ annual leave plus UK bank holidays, with increased entitlement based on length of service.\n5% allowance based on basic salary, which can be allocated towards medical aid.\nUPS provided to assist with load shedding (2-4 hours of laptop power).\nBabble-issued laptop.\nAnnual company celebrations.\nHome-working policy.\nHome-Working Policy\nThe role is home-based, and a stable internet connection is required.\nYou are responsible for having a solution in place to mitigate load shedding to ensure you can work your normal shifts effectively. Working from a public space is not considered an acceptable solution.\nAs a home worker, you are expected to have a suitable work setup, including a desk and chair, in a quiet space.\nThe recruitment journey\nWe want to fill this role quickly, but we also want to find the right person. The recruitment process will consist of an initial screening call. If successful, you will then attend an interview via Microsoft Teams, with a possible follow-up interview and competency testing depending on role requirements.\nDirect Candidates Only\nBabble | Leading UK Cloud Solutions Provider","description_format":"text","description_chars":4708,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Managed IT Services (MSP)","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-09T04:20:06Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.703,"p_room":0.75,"age_days":41,"expected_fill_days":50,"reasons":["conf:2","win:late"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/babble-support-engineer-l2","json_url":"https://alion.io/job/babble-support-engineer-l2.json","meta":{"generated_at":"2026-10-12T11:46:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18396,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6333},"rest":"https://alion.io/mcp/rest/get_company?id=6333"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbabble-support-engineer-l2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbabble-support-engineer-l2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbabble-support-engineer-l2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/babble-support-engineer-l2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbabble-support-engineer-l2"}]}