# Customer Experience Manager

Babel Street is the trusted technology partner for the world’s most advanced identity intelligence and risk operations. We deliver advanced AI and data analytics solutions providingunmatched, analysis-ready data regardless of language, proactive risk identification, 360-degree insights, high-speed automation, and seamless integration into existing systems. Babel Streetempowersgovernment and commercial organizations to transform high-stakes identity and risk operations into a strategic advantage. The actionable insights we deliver safeguard lives and protect critical assets around the world. Babel Street is headquartered in Reston, Virginia, with regionaloffices in Boston, MAand Cleveland, OH, and internationaloffices in Australia, Canada, Israel, Japan, and the U.K. For more information, visit www.babelstreet.com. About the role: A Customer Experience Manager seeks to deliver a positive customer experience and assist with customer retention along with exploring opportunities for growth. In this role you will be responsible for providing frontline support to Babel Street customers globally and working with our revenue team to ensure customers achieve outcomes they desire from utili

- **Id**: 509510
- **Url**: <https://alion.io/job/babelstreet-customer-experience-manager>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Somerville, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: closed
- **First seen at**: 2026-08-20T13:48:15Z
- **Employer posted date**: 2026-09-18
- **Last verified at**: 2026-11-06T00:12:37Z
- **Board verified**: no
- **Closed at**: 2026-11-06T00:12:37Z
- **Days open**: 77
- **Description format**: text
- **Description chars**: 5436
- **Description truncated**: no
- **Benefits**: Retirement plans
- **Relocation offered**: no
- **Industries**: Natural Language Processing, Threat Intelligence, Intelligence

## Company

- **Id**: 34878
- **Name**: Babel Street
- **Domain**: babelstreet.com
- **Url**: <https://alion.io/company/babelstreet>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

## Salary

- **Min**: 60000
- **Max**: 68000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 68000

## Technologies

- **Agile** — Optional: no
- **ElasticSearch** — Optional: no
- **Python** — Optional: no
- **Salesforce** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 77

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-09-07T13:59:16Z
- Event: close; At: 2026-11-06T00:12:37Z

## Pay

- **Stated usd annual**: 68000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.