{"id":741919,"url":"https://alion.io/job/babylonstoren-hotel-general-manager","title":"Hotel General Manager","company":{"id":692549,"name":"Babylonstoren","domain":"babylonstoren.com","url":"https://alion.io/company/babylonstoren","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":84,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Franschhoek, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T14:10:41Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T13:14:31Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":59},"description":"Hotel General Manager\nBabylonstoren is seeking an exceptional Hotel General Manager with a passion for delivering outstanding hospitality and overseeing all aspects of hotel operations. The successful candidate will be an experienced, professional and driven leader with strong interpersonal, operational and administrative skills.\nRequirements:\nA recognised hospitality qualification.\nFluency in Afrikaans and English\nA minimum of five years’ senior management experience in the hospitality industry, with a strong rooms division background.\nProven experience in revenue management, including implementing strategies to optimise performance during low season.\nStrong understanding of management principles and hotel operations.\nExcellent leadership skills, with the ability to motivate, train and develop a high-performing service team.\nA genuine commitment to guest satisfaction and service excellence.\nStrong analytical, interpersonal, organisational and communication skills.\nEffective conflict management and problem-solving abilities.\nHigh levels of integrity and professionalism.\nProven project management experience.\nAbility to perform effectively under pressure in a fast-paced environment.\nResponsibilities:\nOversee the day-to-day operations of the hotel, including the reservations team.\nManage all operational departments, including sales and marketing, housekeeping, front office (reception and concierge), tour guides, leisure services, human resources and finance, as required.\nManage budgets and ensure adherence to agreed financial targets.\nMaintain and monitor quality standards across all areas, including hygiene, health and safety compliance.\nLead the hotel team to achieve departmental and overall hotel performance objectives.\nDrive the training, development and ongoing performance management of staff.\nEnsure compliance with all statutory requirements, internal policies and best-practice standards.\nEquip the hotel team to confidently handle and resolve guest queries.\nManage guest expectations and oversee the effective resolution of all customer feedback and concerns.\nApplicants are invited to apply via the online application portal: https://babylonstoren.breezy.h...","description_format":"text","description_chars":2197,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Afrikaans","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Wine & Winemaking"],"lifecycle":[{"event":"open","at":"2026-09-11T12:56:40Z"},{"event":"close","at":"2026-10-02T01:28:05Z"},{"event":"reopen","at":"2026-11-06T08:45:28Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long 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