{"id":3263912,"url":"https://alion.io/job/babylonstoren-qa-support-analyst","title":"QA & Support Analyst","company":{"id":692549,"name":"Babylonstoren","domain":"babylonstoren.com","url":"https://alion.io/company/babylonstoren","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":80,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-29T05:49:05Z"}},"role":"QA","role_family":"QA","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Franschhoek, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Jira","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-26T07:06:51Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T17:26:58Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description - QA & Support Analyst\nLocation: In-Office at Babylonstoren, Klapmuts, South Africa\nType: Full-time, permanent\nAbout Candide\nCandide is an AI-first tech company based in South Africa and the UK, building the digital products behind hospitality and lifestyle estates including Babylonstoren, The Newt in Somerset and Vignamaggio. Our platforms span admissions and memberships, booking systems, mobile apps, websites, ecommerce and internal business tools.\nAI is a core part of how we work. We invest in tools that help our team investigate problems, test software, automate repetitive work and learn faster. We expect you to use them actively, question their output and take responsibility for the quality of your work.\nRole Description\nYou will help estate and internal teams get the most from Candide’s systems and help us release reliable software. You will investigate support requests, reproduce issues, test changes and keep people informed from the first report through to resolution. You will work across our product portfolio with Product Owners, engineers and colleagues in South Africa and the UK.\nThis is a junior role suited to someone with strong problem-solving skills, clear communication and a willingness to learn. You will have guidance from Product Owners and Engineers, with room to grow into quality engineering, product or technical support.\nHow you will use AI\nUsing AI is an everyday part of this role. We are looking for someone who already experiments with AI tools and wants to apply them to real work. You should be able to explain how you used a tool, what you checked and where its answer fell short.\nUse AI assistants such as Claude, ChatGPT or Gemini to explore unfamiliar systems, develop investigation ideas and make sense of technical information.\nUse AI to draft test scenarios, explore edge cases, prepare test data and turn requirements into useful checks. Validate those checks against actual product behaviour.\nUse AI to help write clear bug reports, support replies and knowledge articles, checking every technical claim before sharing them.\nIdentify repetitive tasks and, with engineering support, build reusable prompts, simple scripts or automations that improve QA and support.\nCheck AI suggestions against evidence, reproduce issues yourself and protect customer and company information when using AI tools.\nKey Responsibilities\nSupport and investigation\nBe a point of contact for estate and internal teams, clarifying requests, assessing impact and prioritising issues with Product Owners.\nInvestigate problems across user-facing applications and internal systems. Reproduce issues, gather evidence and distinguish defects from configuration, data or usage questions.\nResolve issues within your knowledge and access, and escalate others with clear reproduction steps, expected and actual behaviour, and relevant evidence.\nTrack issues through to resolution, verify fixes and keep stakeholders informed. Turn recurring questions into useful documentation and improvement opportunities.\nQuality assurance and testing\nPlan and carry out manual, exploratory and regression testing across web applications, mobile apps and connected workflows.\nWork with Product Owners and Engineers to clarify requirements, acceptance criteria, edge cases and test coverage.\nHelp coordinate user acceptance testing with business teams, record results and support Product Owners in obtaining sign-off before release.\nMaintain reusable test cases and report defects clearly. Help expand automated checks with AI tools and engineering guidance as your skills develop.\nWhat We Are Looking For\nStrong reasoning, attention to detail and persistence in understanding how a system works and why something went wrong.\nClear written and verbal communication in English and Afrikaans, including explaining technical issues to people without a technical background.\nPractical use of AI tools for work, study or personal projects, with the judgement to verify results and recognise when you need help.\nConfidence learning unfamiliar software, organising competing requests and following issues through to completion.\nA collaborative approach, openness to feedback and honesty about what you know. Recent graduates and candidates with relevant practical experience are welcome.\nUseful additional experience\nSoftware testing or UAT; technical or customer support; Jira or similar tools; basic SQL, APIs, browser developer tools or scripting; and exposure to test automation or AI-assisted workflows. These are advantages rather than prerequisites.\nPerks & Benefits\nMarket-related remuneration\nDaily catered lunch\nChoice of equipment\nTraining and conference budget\nAccess to Babylonstoren’s recreation centre, gym, swimming pool and studios\nEstate discounts and free admission to Babylonstoren and The Newt in Somerset for you, and your family\nQuarterly team socials\nYou will work with experienced colleagues, use AI tools in your daily work and see the impact of your contribution across a varied portfolio of international estates.","description_format":"text","description_chars":5059,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Afrikaans","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Wine & Winemaking"],"lifecycle":[{"event":"open","at":"2026-10-26T07:40:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/babylonstoren-qa-support-analyst","json_url":"https://alion.io/job/babylonstoren-qa-support-analyst.json","meta":{"generated_at":"2026-10-29T19:59:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29755,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":692549},"rest":"https://alion.io/mcp/rest/get_company?id=692549"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbabylonstoren-qa-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbabylonstoren-qa-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbabylonstoren-qa-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/babylonstoren-qa-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbabylonstoren-qa-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3263912}},{"tool":"search_jobs","arguments":{"company":"babylonstoren.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3263912},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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