{"id":2840336,"url":"https://alion.io/job/back-market-ai-content-knowledge-manager-intern","title":"AI Content & Knowledge Manager Intern","company":{"id":6089,"name":"Back Market","domain":"backmarket.com","url":"https://alion.io/company/back-market","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Marketing","role_family":"Marketing","seniority":"intern","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1200,"max":1400,"currency":"EUR","period":"month","gross":null,"usd_annual":18864},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"LLM","optional":false},{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-10-19T06:45:54Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-27T13:47:29Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Hi, we’re Back Market.\nWe’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.\nYep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet - and consumers - a break. Our mission is simple: to do more with what we already have.\nAre you ready to join us?\nJOB DESCRIPTION:\nBack Market is building AI-powered customer care experiences through Fin, its customer-facing AI Agent. Fin helps customers with pre-sales questions, delivery tracking, and technical troubleshooting.\nAs an AI Quality & Evaluation Intern, you will work with the QA Lead to monitor Fin’s performance, review conversations, identify recurring issues, and help improve the quality evaluation process. You will collaborate with content, product, data, and engineering teams to turn your findings into concrete improvements.\nYOUR MISSION (IF YOU ACCEPT IT):\nOperate and improve quality monitors and scorecards covering accuracy, policy compliance, connector use, escalation quality, tone, hallucinations, and unsupported claims.\n\nReview flagged and unflagged conversations to identify false positives, false negatives, and recurring defects.\n\nPrepare the weekly quality review by summarizing key findings, risks, and root causes.\n\nAnalyse Fin’s performance across markets, languages, use cases, and rollout phases.\n\nMonitor handovers to human agents and customer satisfaction signals.\n\nTrack corrective actions, owners, and validation status.\n\nImprove the documentation and versioning of Fin’s evaluation framework.\n\nShare clear, actionable feedback with product, engineering, content, and data teams.\n\nYOU ARE IN THE RIGHT PLACE IF: ⭐\nYou are completing a Master 2 degree in Data Science, Applied Mathematics, Statistics, or another engineering discipline.\n\nYou have strong analytical and problem-solving skills.\n\nYou are comfortable working with data and investigating anomalies.\n\nYou are interested in generative AI, machine learning, or LLM evaluation.\n\nYou can structure and communicate findings clearly in English.\n\nYou are curious, detail-oriented, pragmatic, and comfortable investigating ambiguous problems.\n\nYou can distinguish facts, hypotheses, and open questions.\n\nBONUS POINT : Experience with LLM evaluation, prompt evaluation, conversational AI, or human-in-the-loop systems is a plus. French is helpful but not required.\nABOUT THE INTERNSHIP:\nStart date: January 2027\n\nDuration : 6 months\n\nFull-time internship (35h/week)\n\nLocation : Paris (France)\n\nRECRUITMENT PROCESS:\nSkill fit interview and live case study with a team member (45min)\n\nVideo-call Interview with the Talent Acquisition Specialist (30 min)\n\nCultural fit interview with the manager (30min)\n\nWHY SHOULD YOU JOIN US ?\nAt Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives - it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).\nNo matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment - with benefits to match, like:\n- A mission driven work environment where your day to day makes an impact on the planet. Seriously.\n- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.\n- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.\nAt Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA - from dedicated staff to employee resource groups to our company values.\nWe know that the perfect background for a role doesn’t mean the perfect fit - we encourage you to apply for a role even if you think you may not have all the qualifications.\nIf reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.","description_format":"text","description_chars":4410,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Consumer Electronics","Secondhand"],"lifecycle":[{"event":"open","at":"2026-10-19T08:45:05Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":28,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":18864,"is_top_pay":false},"html_url":"https://alion.io/job/back-market-ai-content-knowledge-manager-intern","json_url":"https://alion.io/job/back-market-ai-content-knowledge-manager-intern.json","meta":{"generated_at":"2026-10-27T16:28:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5856,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6089},"rest":"https://alion.io/mcp/rest/get_company?id=6089"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fback-market-ai-content-knowledge-manager-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fback-market-ai-content-knowledge-manager-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fback-market-ai-content-knowledge-manager-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/back-market-ai-content-knowledge-manager-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fback-market-ai-content-knowledge-manager-intern"}]}