{"id":2145037,"url":"https://alion.io/job/back-market-customer-journey-app-analytics-apprentice","title":"Customer Journey & App Analytics Apprentice","company":{"id":6089,"name":"Back Market","domain":"backmarket.com","url":"https://alion.io/company/back-market","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bordeaux, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":710},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-21T09:39:50Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-20T00:03:48Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Hi, we’re Back Market.\nWe’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.\nYep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet - and consumers - a break. Our mission is simple: to do more with what we already have.\nAre you ready to join us?\nJOB DESCRIPTION:\nBack Market is on a mission to make refurbished tech the new norm. To achieve this, we use data to better understand our customers, improve their experience, and make smarter product and business decisions.\nWithin the Data Division, the Customer Experience Analytics team supports teams working across the customer journey, CRM, and Services. We help the business understand customer behaviors, identify opportunities to improve the experience, and measure the impact of new initiatives.\nAs a Customer Journey & App Analytics Apprentice, you will primarily support the Customer Journey and App Analytics scope. You will work closely with Product, Tech, UX, and Business teams to analyze customer behavior, support experimentation, and turn data into actionable insights.\nThis apprenticeship is a great opportunity for a curious, structured, and business-oriented student who wants to develop strong skills in product analytics, experimentation, customer journey analysis, and mobile app analytics.\nYOUR MISSION (IF YOU ACCEPT IT):\nSupport the analysis of customer journeys across Back Market’s website and mobile applications, from discovery and purchase to delivery, return, and after-sales service\n\nContribute to the preparation, analysis, and monitoring of Customer Journey experiments, including A/B tests and other experimentation initiatives\n\nHelp formulate analytical hypotheses, define success metrics, analyze experiment results, and identify actionable recommendations\n\nInvestigate customer behavior across different touchpoints, segments, markets, and devices\n\nBuild and maintain recurring dashboards, reports, and analyses for key stakeholders\n\nContribute to the improvement of event tracking plans and analytics documentation\n\nPresent findings and recommendations in a clear and accessible way to both technical and non-technical stakeholders\n\nYOU ARE IN THE RIGHT PLACE IF: ⭐\nYou are pursuing a Master’s degree, or equivalent, in data analytics, data science, business analytics, economics, engineering, marketing analytics, or another quantitative field\n\nYou have a strong interest in customer behavior, product analytics, experimentation, and digital products\n\nYou have solid SQL skills and are comfortable writing, reviewing, and improving analytical queries\n\nYou have an analytical mindset and enjoy investigating the reasons behind changes in customer behavior or business performance\n\nYou communicate clearly in written and spoken English\n\nYou are curious, rigorous, organized, and willing to ask questions\n\nYou enjoy working in a fast-paced, international, and collaborative environment\n\nBonus point if :\nYou have experience with analytics tools such as Amplitude, GA4, Mixpanel, or similar platforms\n\nYou have already worked on A/B testing, experimentation, or product performance analysis\n\nYou are familiar with mobile app analytics, event taxonomies, or tracking plans\n\nABOUT THE APPRENTICESHIPℹ\nStarting date: January 2027\n\nDuration: Ideally for 12 months (24 months to be discussed).\n\nLocation: Bordeaux, France\n\nContract: You must already be enrolled in a work-study program in a French school (contrat d'alternance / d'apprentissage)\n\nRECRUITMENT PROCESS:\nSkills fit/Tech interview with the direct manager\n\nCultural fit interview with another person in the team\n\nVideo-call Interview with the Campus Talent Acquisition Specialist\n\nWHY SHOULD YOU JOIN US ?\nAt Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives - it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).\nNo matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment - with benefits to match, like:\n- A mission driven work environment where your day to day makes an impact on the planet. Seriously.\n- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.\n- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.\nAt Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA - from dedicated staff to employee resource groups to our company values.\nWe know that the perfect background for a role doesn’t mean the perfect fit - we encourage you to apply for a role even if you think you may not have all the qualifications.\nIf reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.","description_format":"text","description_chars":5400,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Consumer Electronics","Secondhand"],"lifecycle":[{"event":"open","at":"2026-10-09T04:11:19Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.781,"p_room":0.75,"age_days":27,"expected_fill_days":34,"reasons":["conf:0","velocity","win:late","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/back-market-customer-journey-app-analytics-apprentice","json_url":"https://alion.io/job/back-market-customer-journey-app-analytics-apprentice.json","meta":{"generated_at":"2026-10-20T03:15:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3538,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6089},"rest":"https://alion.io/mcp/rest/get_company?id=6089"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fback-market-customer-journey-app-analytics-apprentice"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fback-market-customer-journey-app-analytics-apprentice"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fback-market-customer-journey-app-analytics-apprentice"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/back-market-customer-journey-app-analytics-apprentice\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fback-market-customer-journey-app-analytics-apprentice"}]}