{"id":126937,"url":"https://alion.io/job/backbase-technical-manager","title":"Technical Manager","company":{"id":18103,"name":"Backbase","domain":"backbase.com","url":"https://alion.io/company/backbase","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":17,"ghost_share":0.059,"stale_share":0.471,"repost_share":0.176,"time_to_fill_p50_days":50,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico","Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":106000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2356},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Agile","optional":true},{"name":"Angular","optional":true},{"name":"AWS","optional":true},{"name":"Docker","optional":true},{"name":"Gradle","optional":true},{"name":"ITIL","optional":true},{"name":"Java","optional":true},{"name":"JavaScript","optional":true},{"name":"Kotlin","optional":true},{"name":"Kubernetes","optional":true},{"name":"Maven","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-08-26T19:55:28Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-03T19:28:13Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"The Role in Short\nWe are looking for a qualified Technical Manager to oversee and own the operational health of a portfolio of customer accounts. As part of the One Support Team, you will work with the VP of Technology and Sr Technical Director to ensure customers achieve continuous success and platform stability after their initial digital transformation rollout.\nYou are the definitive technical contact and trusted advisor to our customers throughout their post-implementation lifecycle with the Backbase platform. As a Technical Manager, you must be a tech-savvy professional capable of translating complex operational details and root-cause analyses to a non-technical audience. You can navigate deep technical troubleshooting sessions with developers just as confidently as you can present operational metrics in a boardroom with a CIO. You will leverage your technical, product, and business expertise to drive product adoption, ensure seamless post-go-live support, and build lasting customer relationships.\nMeet the Job\nUse your technical troubleshooting expertise to define and drive our clients’ long-term technical support and operational strategy.\nAddress all complex, post-live product queries and escalations in a timely manner, engaging the necessary Tier-3/Tier-4 stakeholders within the Backbase organization.\nBuild strong relationships with key stakeholders, working closely with lead enterprise architects and C-level executives to ensure platform stability and performance.\nAct as the ultimate internal advocate for the live client, bringing the voice of the customer and operational feedback into the rest of the Backbase organization.\nIdentify opportunities for better platform adoption, provide guidance on maintenance best practices for custom components, and help align client upgrade paths with our R&D roadmap.\nWork with our R&D organization to channel post-implementation feedback, helping to prioritize bug fixes, operational improvements, and potential new features.\nAnalyze customers’ live environments and suggest architecture upgrades, performance optimizations, or additional features to meet evolving business requirements.\nCollaborate closely with the Project Implementation teams during the final phases of delivery to ensure a seamless handover to the support organization and guarantee long-term operational readiness.\nHow About You\nYou have 10+ years of overall experience, with at least 5 years in Technical Support Leadership, Incident Management, or Site Reliability Engineering (SRE) roles.\nYou possess excellent written, verbal, and presentation skills, specifically in communicating root-cause analyses, incident reports, and technical concepts to audiences of varying technical fluency.\nYou have a solid technical background with hands-on experience supporting, operating, and troubleshooting complex banking software environments (experience maintaining live digital transformation projects is a plus).\nYou possess deep troubleshooting experience across most of our technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes, and Swift. Having a cloud certification (e.g., AWS Certified Solutions Architect) is a significant advantage.\nYou have a strong grasp of technical architectures and can collaborate with product engineering teams to provide scalable workarounds and permanent solutions for live customer environments.\nYou are highly familiar with ITIL, SLA management, and Agile methodologies, understanding how to steer stakeholders effectively during high-pressure support scenarios.\nYou hold a BSc/MSc degree in Computer Science or a relevant field.\nYou are fluent in English and Spanish.","description_format":"text","description_chars":3693,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false},{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-08-26T19:55:28Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.529,"p_room":0.44,"age_days":68,"expected_fill_days":50,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/backbase-technical-manager","json_url":"https://alion.io/job/backbase-technical-manager.json","meta":{"generated_at":"2026-11-03T22:42:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1262,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18103},"rest":"https://alion.io/mcp/rest/get_company?id=18103"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbackbase-technical-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbackbase-technical-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbackbase-technical-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/backbase-technical-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbackbase-technical-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":126937}},{"tool":"search_jobs","arguments":{"company":"backbase.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":126937},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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