{"id":3973056,"url":"https://alion.io/job/backblaze-technical-support-engineer-i","title":"Technical Support Engineer I","company":{"id":37551,"name":"Backblaze","domain":"backblaze.com","url":"https://alion.io/company/backblaze","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":91,"open_postings":11,"ghost_share":0,"stale_share":0.364,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Colombia","Costa Rica","Mexico"],"countries":["CO","CR","MX"],"hiring_countries":["CO","MX","CR"],"hiring_countries_total":3,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Amazon S3","optional":false},{"name":"Bash","optional":false},{"name":"Confluence","optional":false},{"name":"DNS","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Grafana","optional":true},{"name":"OpenSearch","optional":true}],"status":"live","first_seen_at":"2026-11-09T14:04:52Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T22:18:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Technical Support Engineer I\nBackblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.\nAbout the Role\nThis role combines foundational curiosity with growing technical expertise to resolve complex customer issues involving Backblaze products and 3rd party integrations. The Technical Support Engineer demonstrates initiative, analytical detail, and a commitment to professional communication while taking action on technical issues ranging from individuals and small businesses up to Enterprise customers.\nWhat You’ll Do\nHandle and resolve customer issues, driving issues to resolution, and acting as an ambassador of Backblaze and its products.\nCommunicate directly with customers via video/phone call for information gathering and troubleshooting needs, utilizing call control and de-escalation skills.\nManage escalations received from the account administration team and other groups.\nProvide Silent Install Troubleshooting for the Backblaze Backup Client and Silent Installer/Enterprise Deployment Support.\nTroubleshoot a variety of integrations.\nAct as a technical resource to the CSM and other sales teams.\nConduct detailed investigation of reported “Bugs” to provide Quality Assurance (QA) a detailed report, including QA Data Collection (Error logs, Behavior patterns, OS specifics, Application version).\nReview support tickets for potential trends/issues, focusing on integrations, and providing trend reporting to Leadership/Management.\nExpand and contribute to documentation, including Log and error Confluence KB expansion, and communicating updates to the Technical Writing team for public-facing KB Articles.\nProvide Integration Training to the team via “Get Familiar With” meetings.\nTrack issues using task management systems like JIRA.\nMonitor Backblaze infrastructure outages and alerts (Sev-1 through Sev-4).\nUtilize advanced technical knowledge of Backblaze Products (Backup/B2/S3) and network protocols (TCP/IP, UDP, DNS, HTTPS, Telnet/MTR(ICMP)).\nImplement processes to escalate issues and work cross-functionally with other teams (Operations, SRE, TAMS, Engineering, NetEng).\nThe Right Fit\nExperience in customer-facing technical support.\nFoundational understanding and competency with Linux, MacOS, and Windows operating systems, including text shells (Bash, Terminal, CMD, PowerShell).\nCompetence and familiarity with technical concepts involving networking and filesystems.\nFamiliarity with task tracking and management systems (ticketing, JIRA, Salesforce).\nAbility to learn new technologies quickly and a drive for personal development.\nExperience with API usage and Python familiarity (installation and use).\nComfortable with AI Agents and Tools to enhance productivity.\nMinimum 2-3 years of experience.\nNice to Have\nExpertise/experience with text shells (PowerShell, Bash, and Terminal).\nScripting and automation experience or familiarity.\nBackblaze Backup troubleshooting expertise, including error codes, Bztransmit errors, and installation errors.\nNetworking troubleshooting experience, including knowledge of CORS, TCP/IP, TLS, and HTTPS.\nGeneral knowledge of internet protocols, computing, data collection, and analysis.\nFamiliarity with data visualization tools (OpenSearch and Grafana).\nAt this point, we hope you’re feeling excited about the job description you’re reading. Even if you don’t meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We’re eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.\nAt Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.\nTo understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.","description_format":"text","description_chars":4795,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Storage","Cloud Storage & File Sharing","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-11-09T16:55:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":55,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-10T01:56:22Z"},"pay":null,"html_url":"https://alion.io/job/backblaze-technical-support-engineer-i","json_url":"https://alion.io/job/backblaze-technical-support-engineer-i.json","meta":{"generated_at":"2026-11-10T01:56:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4516,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37551},"rest":"https://alion.io/mcp/rest/get_company?id=37551"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbackblaze-technical-support-engineer-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbackblaze-technical-support-engineer-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbackblaze-technical-support-engineer-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/backblaze-technical-support-engineer-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbackblaze-technical-support-engineer-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3973056}},{"tool":"search_jobs","arguments":{"company":"backblaze.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3973056},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}