{"id":1471444,"url":"https://alion.io/job/backlight-sr-customer-success-manager","title":"Sr. Customer Success Manager","company":{"id":1866491,"name":"Backlight","domain":"backlight.co","url":"https://alion.io/company/backlight-co","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-10T17:16:48Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-10T18:17:14Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"The Mission\nBacklight is a global media technology company dedicated to improving the entire video content lifecycle, from creation to monetization. Our suite of SaaS solutions empowers creative teams at every stage of production.\nAs our Sr. Customer Success Manager, you will own the success of some of Backlight's high-value clients in North America. You'll ensure they achieve measurable business outcomes, maximize platform value, and see Backlight as an indispensable partner, directly influencing our product direction and growth.\nResponsibilities\nBuild deep, strategic relationships with senior client stakeholders, positioning Backlight as a critical enabler of their business imperatives.\n\nAct as the definitive expert on Backlight's platform (Iconik and Wildmoka), guiding clients to optimal use and identifying new ways our solutions drive their success.\n\nOwn the renewal and expansion strategy for your accounts, identifying opportunities to deepen our partnership, drive new revenue with the install base and grow our footprint.\n\nProactively monitor client health and usage, translating data into actionable insights that preempt issues and accelerate adoption.\n\nDrive internal alignment, championing client needs across Product, Engineering, and Sales to ensure our roadmap and services directly support their growth.\n\nAdvise clients on industry trends and best practices, helping them leverage Backlight to navigate market shifts and achieve competitive advantage.\n\nRequirements\nWe're looking for someone who thrives on driving client success and shaping long term partnerships.\n6+ years of experience owning customer relationships in enterprise SaaS with a focus on content, workflows, and/or asset lifecycle management. High-level understanding of video formats, ingest, delivery, and distribution.\n\nA track record of translating complex client needs into clear action, driving measurable business outcomes.\n\nExceptional ability to engage and influence senior executives, articulating value and building trust.\n\nDemonstrated ability to manage multiple complex accounts, balancing competing priorities and driving projects to completion.\n\nWork Arrangement\nLocation: Fully remote\nEligible locations: US\nThe anticipated salary range for this position is $100,000-$120,000 annually, depending on experience, skills, and geographic location. 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