{"id":2455757,"url":"https://alion.io/job/badger-meter-help-desk-supervisor","title":"Help Desk Supervisor","company":{"id":2168200,"name":"Badger Meter","domain":"badgermeter.com","url":"https://alion.io/company/badgermeter","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":141000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":371},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-13T20:52:56Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Badger Meter - Where Every Drop Counts and So Do You\nAt Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste.\nEvery employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation.\nWhen you join us, you'll find:\nPurpose-driven work that makes a real difference in communities around the globe.\n\nCareer growth and development opportunities designed to help you achieve your potential.\n\nA supportive, inclusive culture where collaboration and creativity thrive.\n\nBe part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet.\nWhat You Will Contribute:\nThe Service Desk Supervisor is responsible for leading the day-to-day operations of the IT Service Desk and ensuring the delivery of exceptional technical support to end users. This role supervises Service Desk staff, manages service requests and incident workflows, monitors service level performance, and drives continual improvement of support processes and customer satisfaction. The Service Desk Supervisor serves as a key escalation point for complex technical issues while fostering a customer-focused culture and maintaining high levels of service excellence.\nJob Duties:\nSupervise, coach, mentor and develop Service Desk memebers. Foster a positive, collaborative, and customer-centric team environment.\n\nEstablish schedules, priorities, and workload distribution to ensure adequate support coverage.\n\nConduct performance reviews and provide ongoing feedback and development opportunities. Coordinate onboarding and training for new Service Desk personnel.\n\nOversee daily Service Desk operations, ensuring timely resolution of incidents and service requests. Monitor ticket queues and ensure compliance with established service level agreements (SLAs).\n\nAct as an escalation point for complex or high-priority technical issues. Handle escalated customer concerns in a professional and timely manner. Develop and maintain escalation procedures and knowledge base documentation.\n\nAnalyze ticket trends and implement corrective and preventive measures to reduce recurring issues.\n\nIdentify opportunities to improve Service Desk efficiency, effectiveness, and customer experience. Develop and implement standards, procedures, and best practices for technical support. Recommend and implement process automation where appropriate.\n\nMaintain accurate reporting and metrics related to ticket volume, resolution times, SLA compliance, and customer satisfaction.\n\nOversee administration and maintenance of IT ticketing system.\n\nEnsure accurate inventory management of end-user devices and related technology assets. Assist with desktop lifecycle management, hardware deployment, and software provisioning.\n\nCollaborate with infrastructure, security, and application teams to resolve crossfunctional issues.\n\nEnsure delivery of outstanding customer service to all employees and business partners. Communicate effectively with users regarding incidents, outages, and service requests.\n\nPromote proactive support and user education initiatives.\n\nEducation and Experience:\nAssociate's or Bachelor's degree in Information Technology, Computer Science or a related field is preferred.\n\n5+ years of experience in IT support, Service Desk or Help Desk operations.\n\n2+ years of leadership or supervisory experience preferred.\n\nQualifications:\nStrong knowledge of Windows operating systems and end-user computing technologies.\n\nExperience with Active Directory, Microsoft 365, device management solutions, and endpoint deployment tools.\n\nFamiliarity with ITSM platforms such as Freshservice, Jira Service Management, or similar.\n\nUnderstanding of incident, problem, and change management processes.\n\nWorking Conditions:\nExecution: Ensuring others contribute to organization strategies by focusing them on the most critical priorities; measuring progress and ensuring accountability against those metrics.\n\nAligning Performance for Success: Focusing and managing individual performance by helping others set performance goals, and then tracking results and evaluating performance effectiveness.\n\nCoaching: Engaging an individual in developing and committing to an action plan that targets specific behaviors, skills or knowledge needed to ensure performance improvement or prepare for success in new responsibilities.\n\nDecision Making: Identify and understand problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choose the best course of action by establishing clear decision criteria, generating, and evaluating alternatives, and making timely decisions; take action that is consistent with available facts and constraints and optimizes probable consequences.\n\nDelegation and Empowerment: Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision-making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow-up.\n\nWorking Conditions:\nWork is performed in an office environment and requires the ability to operate standard office equipment.\n\nWork is performed in close proximity to others.\n\nPhysical Demands:\nMust be able to sit for prolonged periods of time.\n\nRequires prolonged periods of talking/listening.\n\nCompetitive Total Rewards at Badger Meter:\nCompetitive Pay\n\nAnnual Bonus\n\nEligible for Annual Pay Increases\n\nComprehensive Health, Vision, and Dental Coverage\n\n15 days Paid Time Off + 11 Paid Holidays\n\nTwo Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additionalaccess to a certified financial planner to help ensure your money is working for you, at no cost!\n\nEmployer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more\n\nEducational Assistance - Tuition Reimbursement up to $5,250\n\nVoluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage\n\nHealth Savings Account (HSA) & Flexible Spending Account (FSA) options\n\nAn Equal Opportunity/AffirmativeAction Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal \"EEO is the Law\" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm\nBadger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.\nPrivacy Statement\nThe Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.","description_format":"text","description_chars":7823,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T15:59:38Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.503,"p_room":0.35,"age_days":47,"expected_fill_days":22,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-13T22:15:35Z"},"pay":null,"html_url":"https://alion.io/job/badger-meter-help-desk-supervisor","json_url":"https://alion.io/job/badger-meter-help-desk-supervisor.json","meta":{"generated_at":"2026-10-13T22:15:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33951,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2168200},"rest":"https://alion.io/mcp/rest/get_company?id=2168200"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbadger-meter-help-desk-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbadger-meter-help-desk-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbadger-meter-help-desk-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/badger-meter-help-desk-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbadger-meter-help-desk-supervisor"}]}