{"id":2455741,"url":"https://alion.io/job/badger-meter-technical-support-specialist","title":"Technical Support Specialist","company":{"id":2168200,"name":"Badger Meter","domain":"badgermeter.com","url":"https://alion.io/company/badgermeter","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States","Melbourne, Australia"],"countries":["US","AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":105000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":338},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-13T20:52:56Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Badger Meter - Where Every Drop Counts and So Do You\nAt Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste.\nEvery employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation.\nWhen you join us, you'll find:\nPurpose-driven work that makes a real difference in communities around the globe.\n\nCareer growth and development opportunities designed to help you achieve your potential.\n\nA supportive, inclusive culture where collaboration and creativity thrive.\n\nBe part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet.\nWhat You Will Contribute:\nThe Technical Support Specialist will troubleshoot complex issues, provide timely customer responses, and deliver best in class support for customers of SmartCover products. Additionally, Technical Support Specialists need to speak directly with customers, as well as create written communication, requiring excellent written and verbal communication skills.\nJob Duties:\nRespond to customer inquiries for SmartCover products that relate to hardware and software questions in a friendly, professional manner, and log details of steps taken to resolve customer questions.\nWork in a high-volume technical call center environment, handling continuous customer inquiries via phone, chat, and email throughout the day while maintaining professionalism, calm, and a positive tone.\nCollaborate with SmartCover field teams to troubleshoot the 11,000 SmartCover products serving our municipal and utility customers.\nWork to bring systems back online; virtually removing and adjusting network components to resolve issues.\nEscalate product issues/bugs to the appropriate functional area for further investigation.\nCollaborate with functional areas within the company to resolve customer related questions with the highest degree of accuracy, effectiveness and promptness to ensure consistent technical support to our customers.\nEducation and Experience:\nBachelor's degree in information technology or MIS preferred\n3+ years of related experience in technical customer support role, supporting products and software via phone and email preferred\nQualifications:\nStrong technical aptitude\nComp TIA A+ certification would be preferred\nIntermediate skills in networking, OS, cellular communication standards and hardware required\nBasic proficiency in Salesforce preferred\nBasic Industrial Tech Support preferred\nBasic experience with remote desktop applications preferred\nCompetitive Total Rewards at Badger Meter:\nCompetitive Pay\n\nAnnual Bonus\n\nEligible for Annual Pay Increases\n\nComprehensive Health, Vision, and Dental Coverage\n\n15 days Paid Time Off + 11 Paid Holidays\n\nTwo Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additionalaccess to a certified financial planner to help ensure your money is working for you, at no cost!\n\nEmployer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more\n\nEducational Assistance - Tuition Reimbursement up to $5,250\n\nVoluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage\n\nHealth Savings Account (HSA) & Flexible Spending Account (FSA) options\n\nAn Equal Opportunity/AffirmativeAction Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal \"EEO is the Law\" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm\nBadger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.\nPrivacy Statement\nThe Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.","description_format":"text","description_chars":5020,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T15:59:38Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.786,"p_room":0.75,"age_days":13,"expected_fill_days":19,"reasons":["conf:0","win:late"],"computed_at":"2026-10-13T21:17:42Z"},"pay":null,"html_url":"https://alion.io/job/badger-meter-technical-support-specialist","json_url":"https://alion.io/job/badger-meter-technical-support-specialist.json","meta":{"generated_at":"2026-10-13T21:17:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32636,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2168200},"rest":"https://alion.io/mcp/rest/get_company?id=2168200"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbadger-meter-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbadger-meter-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbadger-meter-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/badger-meter-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbadger-meter-technical-support-specialist"}]}