ML4 Orders Operator

The

Repairs Supervisor will be responsiblefor the day-to-day coordination and supervision

of the Repairs Demand Management team in order to ensure all inventory/asset

demands including generation, receipt, validation, prioritisation, solution,

process and progression achieve contractual requirements within timescales and

budgets set. Ensure allocated resource has appropriate skills, is motivated and

effective and at all times comply with SHE, Quality and other internal and

external regulations.

Core Activity

• At

  a tactical level, manage the optimum Demand Management solution with, as

  applicable, the Customer, Maintenance Tasking & Verification team(s), Part

  145 organisation(s), Order Book Managers, Procurement, Suppliers and all other

  key stakeholders, in order to deliver the required standards of Continuing

  Airworthiness and contract delivery.

• Lead

  and manage the development and delivery of the Demand Management capabilities

  (including resource, process and IT infrastructure), ensuring alignment to

  current and future business strategies.

• Provide

  supervision and coordination for a team, ensure that team members are fully

  motivated, trained, capable and able to generate work output of a quality to

  meet all requirements of the business, customer and contract.

• Manage

  the ability to interface with platform maintenance & upgrade operations to

  ensure that appropriate and timely demands are placed on, and responded to by

  the supply chain. Including the presentation of material supplied to

  maintenance in appropriate formats and timescales. The management of calibrated

  items through the timely return to industry and return serviceable of assets

  ensuring tesing/tooling capability is not compromised.

• Lead

  and manage the development and deployment of a robust and cost effective demand

  validation process, ensuring that the correct specification of items are

  sourced through the correct channels

• Lead

  and manage the development and deployment of an effective priority management

  process to meet customer/contract critical demand. Ensure that all available

  options for demand resolution are exhausted within the fastest means possible,

  whilst ensuring compliance. To improve item availability, manage the

  development and implementation of cost effective alternative solutions, by

  challenging and informing stakeholders based on historical performance data and

  current issues.

• Lead

  and manage the development and delivery of an effective reporting/metrication

  capability in order to articulate and manage Demand Management performance.

  Ensure trends are captured to inform risk/opportunity management and planning

  activity. Ensure escalated issues are assessed, effective solutions generated

  and monitored, or sponsor escalation to management, as appropriate.

• Mentoring the QEAF

  staff in the repair activities as they join the MOB Organisation from the QTI.

Key Accountabilities

• Performance

  indicators - Ensure the effective management of Demand Management activities

  by setting delivery targets, monitoring progress and developing performance

  improvement programmes. Prioritises activities within/across teams to maximise

  efficiency. Represents the Demand Management Manager at manager reviews, where

  necessary. Responsible for the assessment of escalated issues for any impact on

  Continuing Airworthiness, operational/process performance and generating

  effective resolution, or sponsoring escalation to management, as appropriate.

• Completion

  of activities - Ensure all Demand Management activities are

  appropriately documented and the appropriate airworthiness records are

  maintained on relevant systems (IT / paper based). Ensure all Demand Management

  activities are performed by suitably qualified, experienced and authorised

  personnel. Ensure the integration of Demand Management activity within the

  business, including the engagement of key stakeholders at all stages of the

  process. Provide support and guidance to the team(s).

• Procedure/standards - Manage the Demand Management team(s) compliance with the MAI CAME, its

  associated procedures and standards, and any other AM&S or company

  procedures and standards, as applicable. Identify, propose and implement change

  as required whilst ensuring compliance.

• Safety

  Management System - Promote the application of

  Human Factors, Error Management, Risk Management and Safety Assurance within

  the Demand Management team, together with an awareness of preventative and

  predictive practices.

• Management

  System Assurance -

  Ensure Demand Management team(s) activities are compliant with the AM&S

  Governance and Assurance framework. Ensure Process Confirmations and independent assurance audits are

  supported by Demand Management personnel and integrated within/across teams.

  Manage audit findings in a timely and appropriate manner and provide

  information into the relevant reviews. Generate and implement effective

  improvements within/across teams to overcome any non-compliance and monitor

  effectiveness.

• Statutory

  / Regulatory & Legislative requirements - Able to demonstrate an understanding and application of the relevant

  Continuing Airworthiness Regulatory framework, and ensure any Regulatory-driven

  changes are implemented within the Demand Management team activities. Ensure

  compliance with all other requirements, e.g. ITAR, EaPW, ISO, etc.

• Contractual

  Requirements -

  Ensure compliance with all applicable contractual requirements, e.g. through

  support to contract reviews, and ensure any changes are incorporated into the

  Demand Management processes as appropriate.

Requirements

• Regulatory Framework understanding and the ability to drive this

  framework structure within the Demand Management processes and activities.

• Able to build strong relationships with Customers, Part 145

  Organisation(s), Order Book Management, OEMs, Suppliers and other key

  stakeholders.

• Demonstrate a sound understanding of the platform contract(s).
• Demonstrate a thorough operational and commercial understanding of the

  fleet’s performance and business key performance metrics.

• Able to encourage/champion a Continuous Improvement culture, and

  develop/enhance the underpinning management reporting systems.

• Able to manage the implementation of an efficient and cost effective

  Demand Management strategy.

• Demonstrate an understanding of discipline dependencies and

  interdependencies with Demand Management.

• Provide direction and advice to the Demand Management team(s) on demand

  related issues, addressing individual aircraft/components and fleet-wide

  issues.

• Able to manage the competency within/across Demand Management team(s).
• Must understand constraints and lead times associated with ML2/ML4

  activity and the importance of prioritisation.Working with the appropriate stakeholders to ensure as much up front

  planning is done in a proactive manner to avoid any unnecessary priority

  demands.

• Requires excellent analysis and planning skills along with excellent

  relationship building and problem solving skills, able to use appropriate IT

  systems.

• Recent extensive experience within a Supply Chain Demand Management role

  in support of Maintenance /after sales market environments.

• Recent proven experience as a Team Leader in a supply chain role.
• Valid Driving Licence
• Institute of Supply Chain Management L5, HND or

  its equivalent is desirable but not essential.

Procurement and supply chain

Experienced professionals