{"id":3351619,"url":"https://alion.io/job/bakelite-customer-experience-specialist-hybrid","title":"Customer Experience Specialist - Hybrid","company":{"id":2008875,"name":"Bakelite","domain":"bakelite.com","url":"https://alion.io/company/bakelite-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Louisville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-27T09:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T17:41:14Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Customer Experience Specialist: The Impact You’ll Have On The Organization and World\nThe Customer Account Specialist serves as the primary point of contact for all order-related activities, ensuring a seamless experience throughout the order lifecycle.\nThis role is responsible for building strong customer relationships, managing order accuracy and timeliness, and supporting overall customer loyalty through excellent communication and problem resolution.\nThe Customer Account Specialist collaborates closely with internal teams to ensure customer needs are met efficiently and effectively.\n\nIt's Better with Bakelite: Our Commitment Back to You\nYou’ll Help Shape Our Future. As a Bakelite associate, you’re part of a diverse, global population creating the next generation of the company and we expect you to put your fingerprint on it.\nWe Champion Our Associates. At Bakelite, you don’t just climb the career ladder – you pave your personal path through continued learning and development.\nTogether, We Will Protect the Planet. From our processes to our products, we are focusing on the opportunities that both grow our profitability as a company, and improve and protect the planet.\nSafety is a Core Value. At Bakelite, safety is a 24/7 mindset. We are all safe today to ensure we are able to show up tomorrow – for our families and friends, for each other and for our communities.\nWe Care. Plain and simple, we care about our associates. From the top on down, we place a high value on our culture and the associate experience. We offer competitive compensation, robust benefits and support our associates every step of their career.\n\nLife in Louisville: Louisville is Kentucky’s biggest city and the “Gateway to the South.” It’s located on the Ohio River and is just over the Indiana border.\nLouisville is home to the Kentucky Derby, an annual horse race with a long history that takes place at Churchill Downs.\nThere are lots of attractions to explore in downtown Louisville, including the Louisville Slugger Museum and Factory, where Major League Baseball bats are produced.\nLouisville was named among the top 50 Best Places to Live in 2024 by U.S. News & World Report.\nLearn more about Louisville\n\nWhat Does a Typical Day Look Like? Here are your primary responsibilities:\nCustomer Account Support\nAct as the main contact for assigned customers on order entry, status updates, delivery coordination, and issue resolution.\nBuild strong, service-focused customer relationships that promote trust and long-term satisfaction.\nRespond quickly to customer inquiries, ensuring professional, clear, and accurate communication.\nOrder Management\nManage the end-to-end order process—including order receipt, validation, entry, tracking, and completion.\nMonitor open orders to ensure accuracy and on-time delivery while proactively identifying potential delays or issues.\nCollaborate with cross-functional teams (Sales, Supply Chain, Operations, Finance) to resolve problems and support customer needs.\nIssue Resolution\nInvestigate and resolve order discrepancies, shipment delays, inventory shortages, and billing concerns.\nProvide timely updates and solutions to customers to maintain high satisfaction levels.\nEscalate complex issues to leadership when necessary while maintaining ownership of the customer experience.\nDocumentation & Reporting\nMaintain accurate customer records, order details, and communication history in ERP systems.\nEnsure compliance with internal policies, service level expectations, and quality standards.\nSupport reporting activities related to order accuracy, fulfillment performance, and customer service metrics.\n\nWhat is Needed to be Successful in this Role (Required Skills/Abilities):\nRequired Qualifications\n2-5 years of experience in customer service, order management, supply chain, or a related field.\nStrong understanding of order fulfillment processes and customer account management.\nExcellent communication skills with the ability to manage multiple requests in a fast-paced environment.\nExperience working with Microsoft Excel and Word.\nStrong attention to detail and problem-solving ability.\nPreferred Qualifications\nExperience in manufacturing, distribution, or similar operational environments.\nExperience using SAP is a plus.\nFamiliarity with process improvement tools or methodologies (Lean, Six Sigma).\n\nAre you ready to help us build a better tomorrow and put your fingerprints on the world? Apply for this exciting opportunity, and learn more about our hiring process, insights from our global associates, our robust benefits and more at Bakelite.com/careers.","description_format":"text","description_chars":4608,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Plastics & Polymers"],"lifecycle":[{"event":"open","at":"2026-10-27T18:45:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/bakelite-customer-experience-specialist-hybrid","json_url":"https://alion.io/job/bakelite-customer-experience-specialist-hybrid.json","meta":{"generated_at":"2026-10-31T19:11:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30144,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2008875},"rest":"https://alion.io/mcp/rest/get_company?id=2008875"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbakelite-customer-experience-specialist-hybrid"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbakelite-customer-experience-specialist-hybrid"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbakelite-customer-experience-specialist-hybrid"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bakelite-customer-experience-specialist-hybrid\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbakelite-customer-experience-specialist-hybrid"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3351619}},{"tool":"search_jobs","arguments":{"company":"bakelite.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3351619},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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